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Thomas Lundqvist

Sweden

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Airpaz

I am very dissapointed with Airpaz…

I am very dissapointed with Airpaz communications before and after I booked a two night stay in Split Croatia. Airpaz provided us with a phone number for checking into our Pomak luxury room apartment that did not work. We contacted Airpaz customer service and asked for another way of contacting the host but they had only the bad number. Eventually we had to book and pay for another hotel. I have been trying to claim this cost from Airpaz and even accepted a voucher but I just get the reply thay our stay is registered as a ”no show” and that they have contacted the hotel who can’t help us. I am still after probaly 10+ emails trying to make Airpaz understand that the issue is with them for providing us a faulty phonenumber for contact with the host. I can accept that things can go wrong but not for paying double hotels. At least they should compensate with a voucher for the extra stay. So be warned and be very careful to book hotels through this site!

2026-07-05