Airpaz left my flight change request pending until it became too late
I submitted a flight change request through Airpaz on October 21, 2026, several days in advance and more than 48 hours before the original departure time. Airpaz order: 1038**** Airline: Sun PhuQuoc Airways Flight: 9G1969, Ho Chi Minh City to Phu Quoc Original departure: October 25 at 12:15 Requested departure: October 26 at 12:15 Today is October 24. My original flight departs tomorrow, but my request still shows “Under Review.” Airpaz has had several days to process it and has failed to provide a decision or payment link. I contacted Airpaz support several times: 1. The first agent, Sonya, said Airpaz could not process the request because the flight was scheduled for the next day. She told me to contact the airline and closed the chat before I could reply. 2. The second agent, Arthin, told me: “Kindly complete the payment so we can proceed with your request.” However, he provided no payment amount, no payment link and no instructions. The chat was then closed and incorrectly marked as resolved. 3. In another conversation, Sonya said that requests may take up to 48 hours and again told me to contact the airline. However, I had submitted my request more than 48 hours before departure. The airline’s system does not allow me to change the ticket because it was issued by Airpaz and must be handled by the issuing agent. Airpaz accepted my request on time, kept it pending for several days and then tried to transfer responsibility to the airline after the situation became urgent. Support repeatedly closed the chats without giving me a chance to respond. My request is still officially “Under Review,” even though the original flight is tomorrow. I am ready to pay the applicable change fee, but Airpaz has not sent me a payment link or completed the change. I expect Airpaz to complete the change to October 26 at 12:15 or reimburse the cost of a replacement ticket if the change is now impossible because of Airpaz’s delay.