I am extremely disappointed with how Airpaz are stealing my money and not doing there job.
I am extremely disappointed with how Airpaz hasn't handled a refund request for airline tickets purchased for myself and my partner. Batik Air Malaysia has provided me with written confirmation of the fare conditions applicable to our tickets and confirmed that the tickets are refundable, although a cancellation fee may apply. Despite providing this information to Airpaz, they have refused to process the refund and have stated that they have reviewed or revised the airline's policy. This appears to conflict with the fare conditions confirmed directly by Batik Malaysia in correspondence. The situation is now particularly concerning as we are approaching the 72-hour refund timeframe, and I am worried that the delay could result in us losing our refund entitlement. I have kept all correspondence from both Batik Malaysia and Airpaz and have lodged a complaint with the ACCC and consumer affairs. Very frustrating experience. I expected Airpaz to follow the fare conditions provided by the airline and to deal with the refund request promptly. Stealing our money!