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I love the bag i purchased but I was terribly unhappy with the customer service provided to me. It's took Amerii 2 weeks to provide proper documentation for which the issue was a free tassel for which I had to make 35 calls to DHL, send 20 mails to DHL & Amerii combined. I asked for a call to sort out the issue numerous times but was refused. I have had to pay 23$ in customs mainly for warehouse and documentation delay charges because Amerii REFUSED TO COMPLY and mailed me back offering me NO SOLUTION every time they replied.
They may have great products, but is it worth the pain to go through all of that for a bag? Do they really care about their customers? My answer to the way my issue was dealt with is, NOT REALLY!!!
Amerii 回复2019-12-17
Hello Sanjana,
Thank you for sharing your feedback and we apologize for all the inconvenience caused.
We always include all the required documentation with every single order we ship based on the destination customs regulations. In this situation, the customs requested a document that wouldn't comply with the actual order placed and this was not a regular procedure. This issue happened during a very busy BF - CM promo period but we really worked hard to find a solution.
We are an online shop and we provide all our customer support through emails, we don't have a support line. However, our customer support team has been in contact with you during the entire period daily and tried hard to provide a solution. Unfortunately, it took some time before we were able to find a final solution and have your package released.
Once again we apologize for the delay but there was really not much in our hands. We will compensate for the additional charges that you had to pay.
We appreciate your understanding and will look forward to having more business with you in the future!
Best Wishes
Amerii Team
DO NOT ORDER FROM THIS COMPANY. IT IS A SCAM. WITHIN MINUTES AFTER PLACING AN ORDER, THE FUNDS ARE IMMEDIATELY WITHDRAWN FROM YOUR ACCOUNT, AND THEN YOU NEVER HEAR FROM THEM AGAIN!!!!!
I wish I had read these reviews before I ordered something. Not only did I place an order weeks ago, but I get no response from anyone when I try to inquire about what happened to my order. The one response I finally did get (after 3 emails) was 'thank you and someone is looking into this". Notwithstanding the fact that they claim on their site 3-4 days international shipping. My shipping is not even international.
I am cancelling my order and reporting a fraudulent charge on my account to my bank.
Amerii 回复2019-11-25
Hi there,
Thank you for your feedback! We are an online shop and we process all the payments online meaning that the card is charged while placing an order.
All of our bags are handmade and shipped from Bali. We always send Order Confirmation once the order is successfully placed and it usually takes 1-2 days of processing and 3-5 business days to deliver worldwide.
That's very unfortunate that your emails didn't go through as we always respond within 24 hours and we will be sure to check this once again on our end.
We are really trying hard to improve constantly and your feedback is extremely important! Please don't hesitate to contact us and we will be happy to solve this as soon as possible to earn back your trust!
Best Wishes
Amerii Team
DO NOT ORDER FROM THIS COMPANY!!! I used my bag twice and the snap broken which left my bag to be open the entire rest of the day. I then had to carry the bag as a clutch the rest of the day which is not easy when you’re trying to enjoy your day site-seeing around town. The bags are not made of durable, quality materials. When I reached out to customer support they said there was nothing they could do about it as I am not within their 30 day return policy. I was not even asking to return the product, only if they had a solution to fixing the broken snap since glue wouldn’t work. Glad I flushed $55 down the toilet. I am all about supporting artists, but I think this is a scam.
Amerii 回复2019-11-25
Hi there,
Thank you for sharing your feedback and we are so sorry to hear about your negative experience with your bag.
All of our bags are handmade with natural materials and they are designed for everyday use to carry the essentials. Unfortunately, it happens now and then that single cases do not satisfy our or your quality demands.
Our warranty period lasts 30 days, however, we’d like to learn more about your specific situation and make things right. If you wouldn’t mind sending us an email at [email protected] it would be greatly appreciated!
We look forward to speaking with you soon!
Best Wishes
Amerii Team
They have no intention of replacing damaged goods.
Received a damaged bag and have been getting the run around. They requested pictures so I sent pictures. Then they said I needed to reply to “Ana’s” email and send the pictures to a totally different email address.. I never got any email from Ana!!! My HUGE mistake for not looking here first! At least it was on sale...
Amerii 回复2019-11-08
Hi there,
Thank you for your feedback and we are extremely sorry to hear that you are not happy with your purchase.
We request pictures showing the damaged bag for our internal reports so that we can discuss it with our supplier and prevent it from happening again.
We only have one support email and we usually reply within 24 hours. We highly suggest you check your email thread, the response should be there.
Please reach out to us and we will be happy to provide a solution as soon as possible!
Best Wishes
Amerii Team
Only giving 1 star because I have to to get the review up.
I’ve purchased one of the leather handbags when it finally arrived ( they use Fastway Couriers who are hopeless) arrived it was orange and not yellow.
So I arranged to return (aud$50) as per process and refund applied. After spending months chasing for the refund, I was told it would be applied to my card, it’s hasnt yet AND they sent me the bag back to me two months after I returned to them!!!! I have emailed several times 45 times over 4 months) with no answer, these people are dodgy, do not order from them. The reviews are all positive in their website because they delete the negative ones.
Lesson learnt for me, I will never order online from China ever again!
Wonder if I’ll get a templates response ‘we are sorry you are not happy with your purchase’ ... actually not only the product but the dodgy customer service.
Amerii 回复2019-10-14
Hi there,
Thank you for sharing your feedback and we are really sorry to hear you didn't have a good experience with your order.
Unfortunately, some sort of issue happened while your package was in transit and it was returned back to you. However, we realized how frustrating it could be and we provided a full refund right away and there's no need to return the package again. We sincerely apologize for all the inconvenience caused but there was really nothing we could do to prevent this happening.
We really appreciate your patience and understanding!
Best Wishes
Amerii Team
Dont buy from amerii. I wrote to customer service a week after i received the bags i bought and complained about faults in the bags that is so severe that I can't wear them for fear of tearing up my clothes. First customer service try to pay me off with 15 % off the prize, although I from the start wanted to do a return. Now I have waited two weeks for them to write me an address to send the bags too... that is absurd, and when I write them they keep on saying that I should wait... I hope they will give me my money back at one point, but as far as I know, you can't trust Amerii... so please dont trust them with your hard earned money.
Amerii 回复2019-10-10
Hello Amalie,
We appreciate your feedback and we are very sorry that you didn't have a good experience with your purchase.
Our rattan bags are woven with natural materials and although we do our best it sometimes happens that single bags may have small pieces sticking out. It can be easily fixed and we always offer compensation for the inconvenience caused. However, if the customer is willing to return the bag we are happy to provide the return address.
We sincerely apologize that it took longer to provide your RMA number, we took note of your feedback to ensure this never happens again!
Once we have the order returned we process the refund asap! We really hope we can have more business with you in the future to earn back your trust!
Best Wishes
Amerii Team
If you live in Canada I encourage you NOT to buy this product.
I bought 2 bags for 90 CAD in the special summer sale, when I did my check out and paid for the items the company guaranteed a free shipment to Canada but I have received a bill from DHL for 40 CAD that Amerii refuse to pay.
I contacted immediately the customer service of Amerii and they just answer a copy paste message saying that is not their fault or responsibilities to pay duties and taxes.
My question is... why they don't show this anywhere on the website??? 40 CAD shipment is excessive expensive for 2 bags.
Im really disappointed with all this situation and more with the poor customer service that this company has.
Amerii 回复2019-10-09
Hello Angelica,
Thank you for sharing your review and we are sorry to know that you are not satisfied.
Unfortunately, we have no control over duties/taxes applied by the customs in your country. These charges are not related to the shipping fee which we cover and we clearly state this on our website.
However, if the customer informs us about these additional fees we always provide a solution and we have covered 60% of the taxes that you have paid.
We really appreciate your understanding and we will look forward to having more business with you!
Best Wishes
Amerii Team
These bags are made and shipped from China. I ordered a bag on July 17, 2019 and it was not delivered and the post office is sending it back to China! Amerii is actually a game given to a different company Moon Magic, Pte., Ltd. They have refused to refund my money and I am stuck! Do NOT order anything from them.
Amerii 回复2019-10-08
Hello Betsy,
Thank you for your review and please accept our sincere apologies for the inconvenience caused!
Most of our bags are handcrafted in Bali and only some of our leather bags are made in China and they are actually produced in the same factory as luxury brands but sold by us at a fraction of the price.
We would like to clarify this situation: once the shipping company makes several attempts to contact the customer to schedule a delivery and there is no response they have to return the package to the shipper or abandon it. We can understand your disappointment and we always try our best to resolve all the issues and make things right. As a solution, we usually offer to re-ship or refund based on our Policy.
Moon Magic Pte Ltd is the legal name of the store and amerii is the brand name.
Please don't hesitate to reach out to us so that we can have this sorted asap. We will look forward to hearing from you soon!
Best Wishes
Amerii Team
For a long time I wanted to have one of these bags, because they looked fashionable and very beautiful. I started looking for other websites, but in reality I wasn't too convinced to buy them. Out of nowhere this page appeared to me, I looked at the products and told myself that this should be a good quality store. It really was not so, because the price is quite high as for some bags that do not have the quality that one expects. I work and not all the time I can afford, but I wanted to give myself this little "luxury" and it really didn't work out as I expected. This bag arrived to me according to the time established by the company, but when it arrived it was not what I expected. The material came out a little, besides it had a part as if they had put pressure on it, because they looked a little crushed. Also, the smell it gave off was ugly, but quite bearable. I sent them an email trying to recover the money, but they only offered to give me a free bag. I would really prefer my money, but I see that no matter how much you insist you won't have your money back. The company makes you think it is a high quality one, but it is not.
Amerii 回复2019-09-30
Hi there,
We really appreciate you taking the time and sharing your feedback and we would like to apologize for any inconvenience this situation may have caused you!
If the bag doesn't meet up to your expectations you are always welcome to return it for a refund. In case of a defective/damaged item, we offer a free replacement or refund.
We’d like to learn more about your specific situation and make things right. If you wouldn’t mind contacting us at [email protected] it would be greatly appreciated!
We will look forward to hearing from you!
Best Wishes
Amerii Team
Do not even attempt to purchase anything from this company. I bought a bag from them and the clasp had broke after only one wear. Talking to their customer service was like hitting my head against a brick wall. If you are unsatisfied with their poor quality products their only solution is for you to BUY a brand new one with a discount. Who would want to spend more money when they already shelled out close to $100 on a "quality" product. If you even try to explain how terrible their customer service is, they just brush you off. The bags they sell are not worth the money they charge. You can find much better quality bags out there.
Amerii 回复2019-09-30
Hello Sarah,
Thank you for sharing your feedback! We sincerely regret to hear you are not happy with your purchase.
We always provide a free replacement for defective/damaged items once the customer contacts us within the warranty period. Unfortunately, we can't consider how many times the item has been used once it's past our warranty. We are sorry about this situation and appreciate your understanding!
As your order was outside the waranty we offered you some alternative options! Please feel free to reach out to us to take up the offer any time!
Best Wishes
Amerii Team
I was so happy with my purse from Amerii. I used it about 10 times. I got compliments on it every time I carried it and told everyone where to buy one. Then the snap broke. Amerii told me sorry if it's an inconvenience we are not going to do anything. Inconvience? The product was defective and that is all they said. A quality company would not say sorry not our problem after a snap breaks so quickly.
UPDATE: Amerii's answer to my problem, after I was told several times sorry for the inconvience, was for me to purchase another purse at a slightly discounted rate. That was only after reviewing them on their instagram post and having it removed.
Amerii 回复2019-09-23
Hello Margaret,
We appreciate your feedback and we are really sorry to hear you are not satisfied.
We've checked your order and found out that unfortunately, it's outside warrant. However, we can definitely understand that it can be frustrating and came up with alternative options for you to consider.
Our main goal is to satisfy our customers and you are more than welcome to reach out to us any time and we will be happy to work something out together!
Best Wishes
Amerii Team
The purse I ordered was lopsided. One side was an inch bigger than the other side. It looked warped. I realize it's a hand made item and don't expect it to be perfect. What was even more disappointing is their customer service. The only option was to send it back at my cost. The purse was also shipped in a plastic mailing bag. I'm surprised it wasn't smashed in shipping. It's interesting that all their reviews are 4 and 5 stars on their website but here and on amazon it's mostly 1 stars. Buyer Beware!!!
Amerii 回复2019-09-21
Hello Linda,
Thank you for your feedback and we are extremely sorry to hear you are not happy with the bag you've received.
Due to the handcrafted nature, some of the bags will not have the factory-made impeccability. If the bag doesn't meet up to the customer's expectations we always offer return options according to our Return Policy. Besides returning the bag there are also some alternative options which you are more than welcome to consider.
Also, we would like to mention that amerii bags are only sold via our online shop www.amerii.com and no other platform.
Don't hesitate to reach out to us if you have any further questions! We will be happy to find a satisfying solution!
Best Wishes
Amerii Team
I ordered a leather bag on July 2nd that stated 3-4 day shipping. Twenty days later and still no bag. I tried to track it with shipping info provided and it has not left CHINA yet as far as I can tell. Most of the listing is in Chinese so it is hard to tell. I am contacting my credit card today to try to file a complaint and recover my $139.00 .Email sent to Amerii got no useful response, just a repeat of what I provided to them in my complaint. NEVER AGAIN
Amerii 回复2019-09-20
Hello Joan,
We are so sorry to hear about your negative experience with your purchase.
Some of our leather bags are being shipped from Bali and the shipping time is 7-10 days. We always notify about this in the Order Confirmation.
We sincerely apologize for the inconvenience caused but seems like the tracking website you have used was not accurate. We have improved now and the tracking website we provide is in English so shipments can be easily tracked all the way.
We will look forward to having more business with you and earning back your trust!
Best Wishes
Amerii Team
Ordered from amerii. Bag arrived a couple days late but in great condition. Looks great.
Amerii 回复2019-09-19
Hello Cathy,
Thank you very much for taking the time to share your experience!
We're delighted to hear you are happy with your purchase and we hope you are enjoying your bag!
We will look forward to having more business with you soon!
Best Wishes
Amerii Team
Horrible. I was so stupid to respond to their facebook ad. I had no clue. Whats up with all their great reviews. Bogus. The bag i got smelled like they sprayed a bottle of perfume over it and its so cheap. I cant believe this company. I am stuck with bag. Hope this company goes away. Dont beleive good reviews.
Amerii 回复2019-09-17
Hello Amy,
Thank you for sharing your feedback. We sincerely regret that you are not happy with your purchase.
All of our rattan bags are smoked over a coconut husk fire to give them their typical bronze, natural golden shade and to strengthen & tighten the weave. We follow this traditional procedure as it's handed down through the generations and is unique to Bali. To avoid the smokey scent which this process can cause we use an odor neutralizer before drying them in the sun. This is almost always effective so we're extremely sorry you have come across one with a scent which you don't love.
We are always happy to exchange/refund if the customer is not happy with the bag received.
Don't hesitate to reach out to us as and we will be happy to provide a solution!
Best Wishes
Amerii Team
tons of people leaving bad reviews on their pages and websites but they only filter to show good ones! Me and my friend tried to warn other people by leaving honest reviews on their site but they never showed up... I read from other sites that this happened to other people too. So now I don't even know if the good ones are real, some profiles looked fake to me.
Amerii 回复2019-09-20
Hello Catherine,
We’re so sorry to hear about your negative experience with our company. We are proud to say that all the reviews we have on our website and social media are from our real customers, we don't have any fake reviews.
Could you please send us a message at [email protected] with your order number and details about your experience so customer service can look into it directly and work something out together?
We will look forward to hearing from you soon!
Best wishes
Amerii Team
this company is nothing to totally brag about but not terrible. What i dont like is how much they talk about how premium the leather is they use for their bags are. i spend $130 on a brown purse and although it is very cute and i use it everyday it DID NOT smell like or really look like top quality leather. i know that for this price they leather shouldnt be the best but also it smells like a cheap pair of shoes you order from china if you know what i mean. ive only had the purse for about a week now and the smell is still there and i just wish it smelled like nice leather. also the shipping took about 21/2 weeks which i really dont care about. over all im not mad about the bag and i dont regret buying it and if you see something you cant live without then go for it if you dont mind a not so leathery smell. not sure about their straw bags though. probably wont purchase from them again. oh and theres nowhere on my bag that had amerii on it so its most likely just from some warehouse in china or something. theres even a leather tag that hangs off one of the handles where a stamped or printed logo should go but there isnt
Amerii 回复2019-09-16
Hello Michaela,
Thank you very much for sharing your opinion! We would like to mention that we pay very close attention to the material used for producing the bags. Our leather bags are manufactured in the same factories as the luxury brands but sold out at a fraction of the price.
We are really sorry to hear you don't like the smell of the leather, some bags have a stronger smell than the others because of the recent production, however, it should easily dissipate over time. We sincerely apologize for the inconvenience!
Your feedback is very important and it helps us to continuously grow and develop! We will look forward to having more business with you in the future!
Best Wishes
Amerii Team
OVERRATED. OVERPRICED.
I bought 1 bag from them but I never bought again because I personally found another brand that is selling the same bags, even higher quality, and is literally really supporting artisans & some charity work with proof, and much better prices. This company is PURE GREED. Charging $60+ for a bag and "claim" to pay fair to the sources of these bags while they seem to spend all the money running big ads on social media and all their photoshoots. Funny.
Amerii 回复2019-09-02
Hello Veronica,
We sincerely regret that you are not happy with your purchase. We are proud to say we work together with a wide variety of local artisans offering them fair prices for the bags. We believe it is very important to offer them security. We provide this by buying in large quantities over the long-term and thereby offer the local artisans and their families a regular and fair income which they can count on.
We pay very close attention to how the bags are produced and how the material is supplied. This is only possible because we are in close contact with the local artisans. With many of them, we have maintained a good relationship for years and we are proud to provide a platform for their amazing craftsmanship.
We appreciate your insight and will look forward to having more business with you!
Best wishes
Amerii Team
Fist time I used the bag it wouldn't stay close the clasp did not snap
Be wary
Amerii 回复2019-09-02
Hello Donna,
Thank you for sharing your feedback! We are really sorry to hear there is a problem with your bag!
If you wouldn’t mind contacting us at [email protected] it would be greatly appreciated, we will provide a solution asap!
Best Wishes
Amerii Team
This was my first time ordering from Amerii an online handbag company. When I received my bag I was very, very disappointed in the quality. The rattan-style bad is poorly made and the fabric lining inside is cheap quality. I requested to return the bag the day after I received it in the mail and have yet to get a return slip per their return policy!!!! So I am thinking I'm going to be stuck with a $60.00, CHEAP bag!!!!!! Your purchase must be returned within 14 day from receiving your item. I would never recommend this company to anyone... read overseas reviews too!!!!
Amerii 回复2019-08-23
Hello Kate,
Thank you for your feedback! We sincerely regret that you are not happy with your purchase.
We pay very close attention to how the bags are produced and how the material is supplied and we are really sorry to know you are not satisfied with the quality!
Once the customer is not happy with the purchase and gets back to us within the warranty period we always provide return information so that the item can be successfully returned. We try our best to make all this process hassle-free as providing excellent customer service is our main goal.
We have already processed a refund for your return and we will look forward to having more business with you in the future!
Best Wishes
Amerii Team
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