Hi Stefania! May we know if you are pertaining to shipping timeframe? If yes, we do send email updates from time to time so that our customers will be aware of the status of their order, we are sending this proactively to the email address used on the order. Should you need more assistance, please feel free to contact our Customer Support Team and we will be glad to assist you right away.
Thank you and have a wonderful day!
Hi Juju! Glad to know that you loved our collection and for thank you for sharing your feedback. Regarding the insights program, we'll pass this on to the concerned department who would evaluate and surely, this is a great idea! Thank you for leaving us a wonderful review and have a wonderful day!
Hello there Andrea! We are glad that you like our product, indeed we have good quality and our products are beautiful too! Thank you for your feedback and have a wonderful day!
Hi Iyabo! We are happy to know that you already received your items, hope you like them. You are right, that is the only reason why we put our Size Chart for our customers to have clear visibility and would not end up ordering a wrong item size. Thanks for this, we appreciate your wonderful review! Have a great day!
Hi Carol, we appreciate this honest review and we would like to thank you for this. Upon checking, we've discovered that out Customer Support Team assisted you regarding this matter with ticket #: 2434122 however, we did not receive any reply coming from you after May 22, 2019. Should you still be needed assistance, please feel free to reply to the email and we will be looking forward to it.
Thank you and have a great day.
Hi Tricia! Thank you for sharing your wonderful and honest feedback. In rare case scenario wherein our customers received a wrong or defective item, we actually have a support team who can assist 24/7 and you may also check our Exchange/Return Policies. Anyhow, our Customer Support Team will be sending you an email regarding this matter. Looking forward to your positive response.
Thank you and have a wonderful day!
Hello Laura! Good to know that you are pleased with your swimsuits and thank you for ordering from our shop. You have a wonderful day and looking forward to your next purchases!
Hi Albena. Thank you for sharing your wonderful review and indeed, the item that you ordered is really nice. Surely, you will love it! Thanks and have a wonderful day!
Hi Maria, you are correct! We have a wide range of beautiful bikinis to choose from! Also, surely you will love the items that you've ordered. Thank you for this wonderful review and looking forward to your next purchases. Thanks!
Hi Coco! Thank you for your time and for your feedback. Should our customers need assistance, we will be glad to assist them. Our Customer Support Team has sent you an email to assist you further and looking forward to your positive response. Thank you and have a wonderful day!
Hi Judith! Thank you for your honest feedback and this is a great suggestion! Rest assured that this will be forwarded to the concerned department for evaluation and looking forward that this option becomes available in the near future! Thank you for your wonderful review!
Hi Anna, we are really thank you for the great feedback you have given to us. We aim to provide the best service for every customer. Also, looking forward to receiving your order from us. Have a great one :)
Hi Dhasshaini! Thank you for your 5-star review. We really appreciate it. Also, thank you for the compliment that our bikinis look great and thank you for all the compliments you gave from your purchase experience to our customer service. It feels great to hear that from our customer. Again, thank you very much!
Hi Adriana, It’s great to read your satisfaction and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every customer. Have a great one :)
Hi Jacqueline, we deeply apologize that we didn't reach out your expectation. Also, thank you so much for the review. We will improve our products and also our service. Again, were very sorry.