Aroabikini (aroabikini.com) has a 4.0 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 78% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 89% of negative reviews. Last updated 2026-08-12.
I ordered a swimsuit and the sizing was off - it did not fit. I did connect with customer service and was offered a credit. I cannot find the website or any outlet to redeem this credit. Each attempt at the website aroabikini.com redirects me to another site with an offer to purchase something else. Very disappointing. I would like to learn how to redeem this credit.
I have had nothing but exceptional customer service from Aroabikini. The products are super high quality and the prices and sales are fantastic. Definitely a lifetime customer over here! 😉
Hi Ali! Thank you for taking the time to leave us such a beautiful review. We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation. Can't wait for you to receive your items. Have a wonderful day!
Terrible customer service. I bought a swimsuit for my sister for Christmas and I sent it back for an exchange. It's July and I've not received anything. I'm a year and a half down the line and still no refund. Their attempt at getting in touch was pathetic.
Hi Leah! We would like to sincerely apologize for your negative experience in our company. Our returns department will contact you via email right away! We hope you will give us a chance to sort this problem out.
Happy with the order- as expected and as shown in the pictures.
My order is stuck in China since 5 March. This has been way more than 15-18 days delivery that appears in their website. Customer service is unresponsive and inefficient and unwilling to offer me a refund nor any other solution. Very disappointed with this company.
Hi Elena, Firstly we want to apologize for any problem that you have faced because of this, we want to tell you that we take customer feedback very seriously. We see that the primary issue arises about the delay of your order due to the current pandemic situation around the world. Fortunately, it shows here that your item appears as delivered. Despite this challenging time, we thank you so much for lending us your extensive patience.
Expect really long shipping delays to the US -- I placed my order on Jan 22, 2020. After 2 weeks I still hadn't received confirmation that my order had shipped so I reached out. One week after I reached out, I got mixed responses (one person said shipping company didn't give them a tracking number and another person said my item had shipped and included a tracking link). After 10 days of getting a tracking number I checked the status of my order and realize it hasn't left China. At this point, it's been a month since I placed my order... given it's coming from China I don't expect this to get here in time for my trip. I am very disappointed as I had previously ordered from them and didn't have this issue. I knew their shipping was longer than most retailers (AKA longer than 10 business days) but I did not think it would more than a month to receive my item. I'm still waiting but they did manage to charge me immediately...
Hi Emilie! We deeply apologize for what happened, regarding your concern we already sent you an email with the ticket case #2881202, please check your email and respond once you received it for us to assist you right away. Thank you for your patience.
free shipping to japan is awesome! thank you!!
Hi there, Firstly, we want to thank you for willingly spending your time to write us a review. We really appreciate that. It gives us great encouragement to get positive feedback from you. If there are any other features that you'd like to see, please do let us know. Have a great day!
Quick shipping to Europe. Bikini doesn‘t really look good. I’m 1,74m; 70kg and don’t fit in size L. Won’t order again.
Hi Kathrina, We are sorry to know about your feedback with your purchased item. We would like to hear from you if you so we can help you out with the return concerns. Kindly send us an email at [email protected]. Looking forward to seeing your email.
Hi Luciana, It is glad knowing that you had an easy experience placing an order. May you have chosen the item that suited your interest and style. Hoping for your patience. Have a great day!
I received my bikinis within a few days and am super happy with them!! They are a really good fit and I will be wearing them for surfing :-) Cheers!
Wow! Your 5-star review is very overwhelming! We are happy to know that you are very satisfied with your order. May you be able to use it on your future trips! Have fun with it! Thanks for sharing your thoughts!
Having recently had major abdominal surgery, I was looking for swimwear that was flattering and stylish, made with ruched material to give me the confidence to enjoy the sunshine and the water. I was able to specify my requirements easily on your website and the perfect option was in your product range, so thank you!
Hi Francesca! Thank you for the 5-star rating and amazing feedback about the products we sell exclusively online. Your satisfaction is very important to us. Have a nice day!
Another Chinese company posing as a European one. Waited over a month for my swimsuit to arrive. When it finally came, it was the smallest swimsuit I have ever tried. It was a one piece, sized medium. I am always a medium. I'm 5'6" and 130lbs. The suit fit fine around my middle and bottom. The problem was it was for someone very, very short. It pulled down on my shoulders and up on my crotch. The breast pads were in a weird place and it looked nothing like the picture in the ads. I asked my friend to try it on. She is 4'11" and weighs less than me. She had the same problem with it being too short, and it also fit awkwardly on her chest. The suit was poor quality and cheaply made. When I tried to return it, I was given the run around and told I could pay the shipping to send it back to China or take a 75% refund and keep the suit. What am I going to do with a swim suit that doesn't fit me or any of the petite people in my life? Complete waste of time and money. Stay away from this company.
Hi Erica! To assist you properly, please check your inbox. Thank you!
I am Zeina Again, So I after I had my first shipment got lost in July , I have waited for my second shipment. Even after placing a complaint and having the customer service emailing me useless emails pretending they are following up I got the exact same email that i got one month ago ( evidence are below). The email is not even customized for my case. Although I asked last time for a refund but the customer service team asked me wait a bit to track it which I did. However, you seem to have a serious problem in your shipment. It is not a one time problem. Now All I want is a REFUND. You must be ashamed of yourselves. I would have sent it by Fedex if I were running a good customer service department “Amelia (Customer Care) Sep 9, 05:24 -04 Hi Ryan, This is Amelia from AroaBikini. I would be glad to assist you with your concern. I had a look at the status of your order and upon checking, I see that your items were lost in transit due to some logistical issue. We apologize for the shopping experience you had with us. This is not the kind of experience we want our customers to have. However, I can offer you these options: (1) 100% Discount Code equivalent to the amount you have paid for the item/s you haven't received. (2) Reship to the original address. Please let us know which option works best for you and we’ll take care of it right away! If you agree with the Reship, please fill out the necessary information of your shipping address below.” Amelia (Customer Care) Aug 1, 07:54 -04 Hi Ryan, This is Amelia from AroaBikini. I would be glad to assist you with your concern. I had a look at the status of your order and upon checking, I see that your items Kalmia One Piece and Buckthorn Bikini were lost in transit due to some logistical issue. We apologize for the shopping experience you had with us. This is not the kind of experience we want our customers to have. However, I can offer you these options: (1) 100% Discount Code equivalent to the amount you have paid for the item/s you haven't received. (2) Reship to the original address. Please let us know which option works best for you and we’ll take care of it right away! If you agree with the Reship, please fill out the necessary information of your shipping address below.
Hi, Zeina! We are sorry to hear that your purchased items were lost in transit again. We don't want you to have this kind of experience. We hope that we can still rectify this matter. Don't worry, we will send you a new email regarding this matter. Kindly keep your line active. Thank you!
I was not impressed with my experience. After 40 days waiting for delivery I emailed customer service and was told my order was on its way. About a week later I got an ema saying my order had been placed and I emailed customer service again and was told that my order was lost in transit and they sent a new order. I asked if I could have the item shipped priority post because it was nearly 50 days already that I was waiting and was told no. My package finally arrived today- over two months after I ordered it. Update: I completed my original review as part of an incentive email from the company that claimed I would receive 5% cash back on my order if I wrote a review. I just received an email from the customer service team to say that to qualify for the cash back offer I needed to edit my 2 star review to a 4 or 5 star review. Effectively, they are paying you a very small sum to write a fake review for them.
Hello, Rebecca! It saddens us to hear your experience. We are truly sorry to hear about this, Rebecca. We hope that even though there was a delay in delivery and an issue along the way, you will still love your bikini and it will be of good use to you. It is also unfair on our part to be rated by 2 stars since it was fault by the carrier or your country customs cause the delay in the delivery of your ordered item. Hoping for your understanding. If there is anything we can do to assist you, please let us know. Thank you!
Hello, Iñes! Indeed we do have an easy and nice process in placing an order. We are glad that you enjoyed it. May you be happy with your one piece and use it on your trips. We hope to read more from you! Have a great day!
Lovely items , site easy to use and lots of different things to choose from. Looking forward to receiving my first order!
Hi, Jo! Thank you for sharing your thoughts with us and to everyone. We are excited for you to receive your purchase. Hope you'll like them! Thank you for purchasing!
Absolutely awful customer service. Product is poor quality and broke before I even wore it. They spam you a million emails with useless content then you don’t hear anything from them when you need to complain about their product. They also refused to refund my product when it was broken and UNWORN.
I found the swimsuit I was looking for in an excellent price. The people working on the platform are very kind and they answered to my email immediately in order to help me with my purchase.
Hi there! You are our customer so we value your satisfaction and experience with us. We would also like to thank you for purchasing with us and complimenting our store. We can't ask for more from you. We hope to hear from you soon when you have your orders! Have a great day!
Loved my bikini. It's a beautiful design and almost too beautiful to wear
Hello there! We are overwhelmed to see your great review, it is honored to have the best customer like you. We hope you'll get your item soon and love it.
I purchased two bikinis for my daughter. one is too small. the other has a clasp in the back that won't hold shut. no one wants to wear a swimsuit that might suddenly come undone. I applied for a return. I was told they would discount my price if I kept the too small one and I had to send video of the clasp that does not work. what can I do with a suit that does not fit, no matter how cheap it is? I will not send video. I already am paying return shipping, that's good enough. Will never purchase from this website again. horrible customer service
Hi there! In regards to your concern we already sent you an email with the ticket number 2588313, please check your inbox for us to assist you right away.
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