Experience feedback
efficient delivery, helpful customer care team
About LookfantasticHK
Data updated- Website
- lookfantastic.com.hk
- Category
- Beauty & Well-being
- Location
- United States
- Status
- Unclaimed
- Replies to negative
- 88% (14/16)
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About this business
Lookfantastic 是美容護膚精品在線商城，也是英國規模最大、品種最全的專業美妝購物網站之一，提供極具性價比的高品質美妝產品，直接安全運送到世界各地，並以全球無障礙的輕鬆購物方式，為您提供更加有品質的時尚生活方式。
Written by the business, not verified by us.Is LookfantasticHK legit?
LookfantasticHK (lookfantastic.com.hk) has a 4.0 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 75% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 88% of negative reviews. Last updated 2026-08-11.
What people say
Great online shop
Great online shop. Fast response, I'm so satisfied to shop here.
Kieran has helped me solve my problem…
Kieran has helped me solve my problem in the most effective way and has been super helpful and present. Not to mention, she is extremely patient. I deeply appreciated the support given to me throughout. Her attitude is what made everything a smooth customer journey.
A very disappointing experience for a first time buyer
For new customer, entitled a 25 % off yet it is with restrictions. The product I ordered ( Dr Hauschka- regenerating serum) is not entitled. Then I try 25APP using apps to place order, in vain again. Then I try LABOUR, coz today is Labour Day, again no discount on the product I ordered. A very disappointing experience with my first purchase.
The app doesn’t go smoothly
The app doesn’t go smoothly. Every time I want to proceed to another step or back to the previous page, it takes time to load.
Special offers
Good to get notifications when my favorite brands or products on sale or have special offers.
the discount code application is not easy to use, need to check which code is the best for my shopping as I have many different products and brands.
the discount code application is complicated. Not easy to figure out which code is the best to apply.
Haven’t received two free products
Haven’t received two free products. It should be free gifts with purchase of Foreo. Sad!
Billie
Nice and helpful
Missing one sample to me.(ESPA (Sample)…
Missing one sample to me.(ESPA (Sample) Refining Skin Polish 15ml) Not happy with the courier service . The delivery staff just put the box in front of my room door
Disappointed
First time using this site and there is a great discount in black friday. But then after 1 day of my purchase, I got an email said the order is cancelled without any reason. and I am not able to login as member again. Even I go to ask the customer service, just saying is security reason cannot disclose. Never experienced this in any other online shop. As I don't know the reject reason so I won't be able to try another purchase in this site again.
Reply from LookfantasticHK2023-12-09
Hello Bonnie, Thank you for leaving your review. I am sorry to hear you have had an issue with your order being cancelled. I can confirm you have been contacted by the relevant department regarding this. Regards, Leah
Great product selection
Reply from LookfantasticHK2023-12-05
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Jane
Ridiculous
Ridiculous customer service. I ordered 2 bottles of Aesop cream. One of the bottles shattered during delivery resulting in cream and glass fragments everywhere. Though the other bottle did not crack, I was not comfortable with using it as glass could have went in. I asked to return both items for a full refund or to replace both. They did not allow for either options and we’ve been going around in circles for days.
Reply from LookfantasticHK2023-12-06
Hello Harrison, Thank you for leaving your review. I am sorry to hear that you have had an issue with your order, I appreciate the disappointment this has caused and wish to ensure this is resolved for you. I have sent you a message via your online account to help resolve this matter, please take a look at this when you are able to do so. Kind Regards, Kayleigh
Easy to navigate and find items wanted.
Reply from LookfantasticHK2023-12-04
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Jane
The discount of 25% was not applied to…
The discount of 25% was not applied to my recent order and I am still waiting for a refund.
Reply from LookfantasticHK2023-12-04
Hello Bel, Thank you for taking the time to leave your review. I am sorry that your discount has not applied. I have investigated your issue and sent a message to your account, please see this when possible. I look forward to resolving this for you. Kind regards, Liam
Great thanks
Great thanks, Millie W.
Reply from LookfantasticHK2023-12-04
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Jane
The support Billie provided prompt and…
The support Billie provided prompt and professional solution to me which helped me to solve my problem.
Reply from LookfantasticHK2023-12-04
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Jane
Bargain but bad delivery
Price is bargain but the delivery is really poor.
Reply from LookfantasticHK2023-12-04
Hello, Thank you for taking the time to leave your review, we value and appreciate your comments. We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback. Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist. Kind regards, Jane
I am new
The app is easy to use
Reply from LookfantasticHK2023-12-04
Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Jane
Some of the supposed gifts were out of…
Some of the supposed gifts were out of stock and no substitutes at all. I was disappointed.
Reply from LookfantasticHK2023-11-29
Hello Huang, Thank you for leaving your review. I am sorry to hear that you have had an issue with your order, I appreciate the disappointment this has caused and wish to ensure this is resolved for you. I have sent you a message via your online account to help resolve this matter, please take a look at this when you are able to do so. Kind Regards, Kayleigh
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