Worst Customer Service and shipment experience
I am Zeina Again, So I after I had my first shipment got lost in July , I have waited for my second shipment. Even after placing a complaint and having the customer service emailing me useless emails pretending they are following up I got the exact same email that i got one month ago ( evidence are below). The email is not even customized for my case. Although I asked last time for a refund but the customer service team asked me wait a bit to track it which I did. However, you seem to have a serious problem in your shipment. It is not a one time problem. Now All I want is a REFUND. You must be ashamed of yourselves. I would have sent it by Fedex if I were running a good customer service department “Amelia (Customer Care) Sep 9, 05:24 -04 Hi Ryan, This is Amelia from AroaBikini. I would be glad to assist you with your concern. I had a look at the status of your order and upon checking, I see that your items were lost in transit due to some logistical issue. We apologize for the shopping experience you had with us. This is not the kind of experience we want our customers to have. However, I can offer you these options: (1) 100% Discount Code equivalent to the amount you have paid for the item/s you haven't received. (2) Reship to the original address. Please let us know which option works best for you and we’ll take care of it right away! If you agree with the Reship, please fill out the necessary information of your shipping address below.” Amelia (Customer Care) Aug 1, 07:54 -04 Hi Ryan, This is Amelia from AroaBikini. I would be glad to assist you with your concern. I had a look at the status of your order and upon checking, I see that your items Kalmia One Piece and Buckthorn Bikini were lost in transit due to some logistical issue. We apologize for the shopping experience you had with us. This is not the kind of experience we want our customers to have. However, I can offer you these options: (1) 100% Discount Code equivalent to the amount you have paid for the item/s you haven't received. (2) Reship to the original address. Please let us know which option works best for you and we’ll take care of it right away! If you agree with the Reship, please fill out the necessary information of your shipping address below.