We are Ask & Embla, home for all breeds of the alternative—We are a union of dark and light, masculine and feminine, immediate and eternal.Our jewelry brings metals, gemstones and your energies into a chord. Just as Ask and Embla were born as a pair, we hope to bring the power of two to you🖤
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the jewelry, noting that the pieces are beautifully crafted, remarkably durable, and feature truly unique designs that stand out. Consumers also highlight the remarkably fast delivery times alongside a wonderfully friendly and efficient support team that consistently resolves any questions quickly.
Some reviewers were not happy with the overall quality control, mentioning that certain items arrived with faulty clasps or manufacturing defects. A few individuals experienced distinct difficulties with their orders, expressing frustration over unexpected extra fees and unhelpful interactions with staff regarding returns.
This is my own fault but it also kinda sucks that the return policy is non-existent. If you order something and it doesn't look good, you're stuck with it. Support did reach out to me to accept feedback but it would be nice if they displayed their return policy before you checkout. As a business student, it almost feels shady to not display that information prior to checkout. So if you see an item that you *think* might look good, don't order it unless you want to keep it regardless of how it looks. Also the titanium ring stacks are super cute but impossible to open so I'm just kinda stuck with 10 rings I can't open.
Ask & Embla 回复2022-06-01
Hi Kush,
Thanks for sharing your feedback. we regret to hear about your unsatisfactory shopping experience. Our Return and Exchange policy can be checked in our FAQ page. Nonetheless, we value your feedback and will forward this to our team.
For us to assist you better, please feel free to reach out to our Customer Service team. We will deal with it as soon as possible.
Thank you!
This company takes your money and doesnt deliver the order! They say on their website they are not responsible for the orders that don't reach destination and they are not giving you a refund in this case also... this is a legitimate fraud. I do not advise you to buy from Ask&Embla
Ask & Embla 回复2022-05-04
Hey Richard,
Thank you for bringing this to our attention. It is just as important to us as it is to you that your shopping experience is nothing short of positive.
If you have not already received assistance from our customer support team, kindly send an email specifying this Trustpilot review, with your order number to [email protected] and we will diagnose the best resolution for the issues affecting your order.
Ask & Embla has and will never participate in scams or activities that lack integrity or betray the trust of our community and customers.
We were unable to identify your order in our data based using this reviewer name, so if our team is not already in touch and providing support, we look forward to hearing from you so we can troubleshoot this issue as soon as possible.
Thank you!
I am really happy with the quality of the products, but totally disappointed by the price of the extra taxes I had to paid. It was half the price of my deliver. If you are not from the U.K., avoid to buy here.. (I’m from Switzerland).
Ask & Embla 回复2022-04-13
We sincerely regret to hear that you had a less than stellar experience shopping with us, Theo.
While this important information on taxes is contained in our FAQs but we know we can do better, and you can trust that we will make this more visible in our website.
We also hope to be able to offer taxes and duties paid option for our Swiss customers soon, so you won't have to worry about this next time you shop with us.
Thank you for your understanding, and we hope you have a nice rest of the day. Take care and stay safe!
So, their customer service ghosted me for a while. Apparently it was due to a high volume of correspondence. Situation resolved.
Ask & Embla 回复2022-02-17
Hello Graham,
We sincerely regret that we're unable to provide a satisfactory customer and shopping experience.
Our team was unable to respond to you sooner due to the high volume of enquiries after the holidays. Nonetheless, this has been sorted and should there be any delay from our end, trust that we'll get back to you and assist you until your concern is resolved.
As for the 2 parcels you've received, we sincerely apologise for the inconvenience caused and we appreciate your honesty and willingness to return the extra parcel. We will work closely with our team and shipping partners to prevent this from happening again.
Our team has replied to your email and processed the refund on February 11.
Your patience and understanding is greatly appreciated, and do contact us anytime if you have any other concerns.
Worst company I’ve ever communicated with they had sent an order of plugs without telling me one of the items wasn’t coming. When receiving them I realize they weren’t my size. When asking their customer service about it I provided all details needed for them to confirm that they sent me the wrong size. Then I got radio silence. I haven’t heard from them since. DO NOT ORDER FROM THIS COMPANY!!! Beware
Ask & Embla 回复2022-02-17
Hi Rachel,
Thank you for the feedback. We truly regret that your customer experience with us has not been the best.
Our team's reply was slightly delayed due to the volume of enquiries, but this has been sorted so please be rest assured that we'll respond to you at the soonest possible time.
It seems that our team has already responded to your email and we're currently waiting for your confirmation. Looking forward to your reply soon!
I have writen before that I loved the company. NOT THE CASE ANYMORE!!!!!!
I ordered and wanted to cancel the order 2 hours after the shipment.
Then they wrote back that maybe they could cancel maybe not. They would contact me again. They never did, and now they shipped my order.
So now i have to send it back!!!
NEVER buying from them again!!!!
Opdate! Never recieved the order. So they also ripped me off for my money. And they stopped answering me mails
Ask & Embla 回复2022-02-17
Hello Maya,
Thank you for letting us know, and we sincerely apologise for the inconvenience this might have caused.
We regret to know that your order has been shipped even after you've requested for the cancellation. We'd like to share that we're doing our best to fulfill orders as soon as it has been placed to ensure that they are delivered within our delivery timeframe.
Nonetheless, it seems that this issue has been resolved and our team has already refunded the paid order value on February 12.
Should you have any other concerns, feel free to message us anytime, and our team will respond to you as soon as we can. Thank you and have a great day!
This place has packages move as the rate of a literal snail. And when I asked if they could tell me where my package was I got the equivalent of a “as per my last email” response of “Oh right since we actually have somewhere on the site how long shipping times are, you’ll just have to wait and see”. Like I just wanted an estimate. Package label was created over a week ago with no updates. Awesome.
Ask & Embla 回复2022-02-17
Hello Meg,
Thank you for your feedback, and we're sincerely sorry for not bringing you a satisfactory experience. Trust that this is not the experience we want you to have.
There were delays with the status updates due to the high volume of parcels received by our shipping partners during and after the holiday season. Nonetheless, as we value your feedback, please know that our team is constantly working with our shipping partners to improve on our shipping services.
Thank you and wishing you a great and safe day ahead!
I’ve bought plugs from here twice and they’re not great quality. They fall out of my ears and break no matter what type of flooring. So the second time, I bought a size up and the same thing is happening. Super disappointed in the quality.
Ask & Embla 回复2022-03-04
Hi Annsley,
Your feedback is enormously valuable to us so we greatly appreciate you taking the time to bring this to our attention. Please be rest assured that our team is working with our suppliers to ensure and improve on the quality of our products.
Again, thank you for your feedback, and we wish you a great day ahead! 🙂
I have never received the order over $80 #114012. At Ask&Embla, the delivery manager is the customer, not the website that sells you. You know which partners you are working with!
At Ask&Embla they will not refund you, they prefer to blackmail you to place an order you will never see again. PURE AND SIMPLE SCAM !
Ask & Embla 回复2022-03-03
Hi Gabrièle,
We know how it feels to be expecting an order that eventually gets lost. We wouldn't know for sure why your order was marked delivered, but one thing is for sure, we would always want you and all our customers to have positive experiences shopping with us.
Our team has already reached out to you regarding this matter and the refund has been processed from our end. The refunded amount should have reflected on your account by now.
Thank you so much for giving us the chance to serve you. Take care and always be safe. 🙂
Haven't received my product yet, but my order wasn't sent within the expected time frame mentioned by customer services. I bought an item on December the 12th, 2 days later I had yet to have an email about it being shipped so I contacted the company and was told it usually takes 1-3 days. I had to contact them back on the 3rd day at the end of the day to be told it would be escalated to the shipping carrier. On the 16th I got an email saying item was shipped, but the carrier only delivered a tracking info about packages being received on the 17th meaning it took actually 5 days for my item to be sent rather than the before mentioned 3 days. Not likely to buy from there again. Especially since I paid for the faster shipping which is almost twice the price of the standard one.
Edit: Just received the package on January 5 after close to a month, paid for faster delivery and feel like I wasted the extra money paid.
RE-edit: I was contacted to be informed that the shipping cost would be refunded to me and they were. so upgrading from 2 star to 4 star as they were not obligated to do so.
Ask & Embla 回复2022-03-04
Hello Jossy,
We understand how you feel and it is with great regret that your order got entangled with the holiday rush and volume. 😔
With that, we wanted to make things right and we're glad that you're happy with our offer.
Please be rest assured that our team is closely working with our shipping partners to prevent this from happening again.
Thank you so much for your feedback, and do reach out to us anytime for any other concerns. 🙂
I ordered some hangers that have a click-in mechanism along with another item from Ask & Embla in mid-August 2021. They arrived in good time, etc. However a few weeks later (end Sept 2021) the mechanism on one of the hangers failed and stopped clicking into place, making the pair essentially useless. I got in touch with A&E and sent them a video of the problem with the product. They immediately said they’d send out a new pair and I was really pleased with their speedy response. But now a month later (beginning Nov 2021) I still have not received the replacement product. For weeks the tracking (with Hermes - why any businesses use Hermes is beyond me as they are so unreliable) has sat at ‘we’ve received it.’ I’ve contacted A&E and they have told me to wait as Covid is still interfering with deliveries. But I’m not sure how that works as my boyfriend ordered me some jewellery from A&E for my birthday recently and that parcel arrived in under two weeks. I’m not sure how long I’m required to wait for the parcel not to arrive before further steps are taken as the response from customer service was quite vague.
Update 13 Nov: Hermes tracking still has not moved. I reached out to customer service explaining that I still have not received my replacement jewellery and that I am in the verge of asking for a refund. They have asked me to wait some more, reach out to my local post office to see if the item is there (what?!) and that they will provide feedback but no indication of when. my hangers that arrived for my birthday - also with the click in mechanism - already feel like they won’t last long.
Ask & Embla 回复2021-11-16
Hi Kim,
We totally understand how frustrating it is to be waiting for the replacement item, and we sincerely regret the delay.
Upon checking, this matter is now being handled by our team and we're currently waiting for an update from our shipping partner. Trust that we want to get your items to you as soon as possible and we will reach out to you once we receive a reply from our shipping partner.
We appreciate your patience, and apologies for the inconvenience this has caused you.
Costumer service not trustworthy, nor fair. If you don’t want to wait 1 month without knowing where your product is, change website.
They won’t give you a tracking link, not even after a week from the order. The link they send to you doesn’t work. You text them, and three times they tell you the shipment have departed… so if it has departed three times already, In three different days , how come I am not able to see where it is?
I ask for money back, they ignore my request and find excuses. I will contact authorities and report this website. Moreover, for the price they have they should offer a faster service and be more respectful. Seriously trust pilot , start to do something against these kind of thieves,, because we are tired.
Ask & Embla 回复2021-09-23
Hi Peg,
Thank you so much for your valuable feedback! We value all our customers greatly and we sincerely apologize for the inconvenience this has caused on your end.
Regarding the confusion around your order status, there was a glitch on our courier system's end which has regretfully resulted in a delay of the tracking link provided to you. Nonetheless, this has been resolved and our customer care team has sent the tracking link to you, as well as providing a favourable solution for you.
We thank you for sharing your honest thoughts, and this experience will definitely be of help in improving our service. Thank you once again, and we wish you nothing but the best.
I had a piercing problem. I contacted the brand on instagrame who quickly told me to contact customer service. We exchanged several emails to find a solution. They were also very nice. It is rare to have such a competent service. thank you very much!
I bought a few pair of earrings from here. They were beautiful, I loved them, at first. A few weeks into wearing them, my ear weights started opening and falling out of my ear. And both of them started wearing and changing color. I would not buy anything I would want for daily wear.
Ask & Embla 回复2021-07-27
Hi Melissa,
Thank you so much for bringing this to our attention, and we sincerely regret to hear that your shopping experience with us has not been the best.
We have dropped you an email to help with this matter. Do let us know if it has reached you so we can make your experience better!
Thank you for your patience, and we look forward to your reply.
First off, I want to note that many of the 5 star reviews state "they were so great about helping me with my issue!"
...there simply shouldn't BE an issue every time you order body jewelry.
While their customer service team is good, they're also just as good as covering their asses when they don't deliver. Jewelry is amazon.com quality metal sourced from China, the silver is not silver, the gold is not gold. The septum jewelry is plated and if you have a sensitivity like I do, it will literally corrode inside of your nose.
The sizing is what really blows my mind, though. Body jewelry is always sized to an exact standard. Not only can I not find my gauge size anywhere on this website, but the store recommends you UPSIZE or DOWNSIZE, which is a very expensive, nonreturnable guessing game.
If you choose to stretch or make holes in your body, you should choose high quality materials to put in them. It's not obscene to spend $500 on a BVLA clicker. It will keep you safe and last forever. Ask & Embla targets the easily impressioned Instagram community that don't know enough about body mods.
Ask & Embla 回复2021-04-20
Hi RL,
Thank you so much for your valuable feedback.
We fully understand how important it is for our customers to receive jewelry of excellent product quality. Our team is working hard to strengthen both our communication, and our jewelry manufacturing standards to continuously improve and achieve the highest standards.
There is definitely room for us to improve as a business, and we are determined to do and be better.
Your feedback regarding plating and sizing have been forwarded to the respective responsible teams.
Your experience is extremely important to us. If you are experiencing problems with an existing order, please contact us via email and our customer care team will work towards a solution for you.
Sincerely,
Ask & Embla
Bought multiple stretches ear gauges from this company. Each time it takes a month to get here which is ridiculous for the amount of money you’re already paying.
My most recent purchase was the Crescent Moon saddles. Now I order my size, 26mm, when it gets here they’re bigger than my 28mm I have in my kit. So I email them. I get the “well it does say to order a size smaller for a better fit.” Guess where it says that? Way below the actual jewelry where most people don’t even go. You’d think they’d have an actually buyers warning when you click on it or right before purchasing. But no they leave it on the bottom of the page where most don’t see. Which is BS. Now their solution is for me to get a ruler and take pictures of it at different angels. Why? You see my order history, it has an issue. Measuring isn’t going to change that. I even admitted it being mistake even though it’s there’s. But last time I’ll purchase anything from them again.y fiancé ordered gauges from them as well and they’re just normal gauges. They don’t fit, nowhere does it say order a size smaller from those. Wasted prob 200 dollars because of their poor communication and that really sucks because they have some awesome stuff. Guess I’m just gonna have to stick to Amazon.
Ask & Embla 回复2021-04-07
Hey there,
We sincerely appreciate the feedback about the liner to take a size down, not being clear on the product description of our Crescent Moon Saddle Hangers. Be assured that our team will work on improving our product description to prevent any confusion.
Upon checking on prior orders you've made, we were unable to find one that had the same size as your most recent order. This explains why we have asked for photos of your received Saddle Hangers as well as your own plugs, measured beside a ruler or measuring tape. We would not want to send a replacement that would not fit.
Our goal is to ensure an excellent shopping experience on our store, and trust that your experience is our priority.
With this, we'd kindly ask for the requested photos, and you can be assured that we will offer a solution that is satisfactory for you.
Take care and we look forward to your reply!
The earrings are worth the money. But it was a lot of going back and forth to return the wrong earrings that they had recommended for the use I had. But after everything was worked out. They were truly helpful and gave me a trade.
Ask & Embla 回复2021-03-09
Hi Beatriz,
We're happy that our designs are to your liking, and you'll be excited to know that we will craft more pieces you will certainly love.
Your feedback matters, and be assured that we will improve our services so that you can get the best resolution you deserve. Take care and stay safe!
I bought a septum piercing color silver and it turns pink and green in less than a week. Beautiful jewelry but bad quality for the price. Sad because I was excited!
Ask & Embla 回复2021-02-15
Hi Natalia,
Thank you so much for bringing this to our attention, and we regret to hear that your shopping experience with us has not been the best.
If you haven't already reached out to us, may we trouble you to send us an email ay [email protected] with your order number, concern, and supportng pictures of the said septum? Be rest assured we're here to resolve this concern for you.
Thank you for your patience and we look forward to assist you.
The customer service is very quick and efficient. The first time a received a septum clicker and had a problem with it, they responded very quickly and even sent a replacement that arrived in around two weeks. The problem, however is that the same issue that I had with the first ring happened again. They just use cheap material that started RUSTING at the hinge of the clicker. So not worth the price for the lacking quality. I was so excited to finally have a piece from them too :(
Ask & Embla 回复2021-01-19
Hi Flora,
Thank you for your feedback!
We truly regret that you've encountered the same oxidisation issue on your clickers. It's our goal to strive for better jewelry quality, and we understand how frustrating this must be. As we'd really love to make things right for you, we've promptly reached out to you, and we humbly recommend that you check our email.
Thank you and we hope to hear from you soon.
It has taken almost a month to get to me, I ordered something last month and when I asked about where my package was they said it was coming from China...these were an expensive pair of earrings so knowing they’re coming from China I’m a little worried about the condition they will be in when they finally arrive but I would’ve liked to have known they were being shipped internationally because I was going to buy another set with the sale I bought the first set of earrings but that sale ended a month ago...definitely be aware these will take longer to get to you.
Ask & Embla 回复2021-01-13
Hi Alicia,
Thank you so much for bringing this to our attention.
The global pandemic situation at hand has strained our shipping providers and all accompanying operational processes during this time. We truly regret that we weren't able to have you experience us at our best :(
We would also like to clarify, that parcels are being shipped and dispatched from our facility here in Singapore.
Nonetheless, our customer care team has noticed that your parcel has a change in status, and has reached out to you again. Your experience is extremely important to us and our team will work hard to ensure that your parcel arrives home to you safely!
We appreciate your patience and understanding, and stay safe!
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