We are Ask & Embla, home for all breeds of the alternative—We are a union of dark and light, masculine and feminine, immediate and eternal.Our jewelry brings metals, gemstones and your energies into a chord. Just as Ask and Embla were born as a pair, we hope to bring the power of two to you🖤
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the jewelry, noting that the pieces are beautifully crafted, remarkably durable, and feature truly unique designs that stand out. Consumers also highlight the remarkably fast delivery times alongside a wonderfully friendly and efficient support team that consistently resolves any questions quickly.
Some reviewers were not happy with the overall quality control, mentioning that certain items arrived with faulty clasps or manufacturing defects. A few individuals experienced distinct difficulties with their orders, expressing frustration over unexpected extra fees and unhelpful interactions with staff regarding returns.
I’m really pissed off, I don't know if they are laughing at me or trying to explain things that are very clear. I bought a product that was available and after a week they refund me because the product was no longer available. i know the change of currency is not their fault but due to their poor way of taking inventory i lost money…and they keep answering me des messages débiles when it's their fault because they don't know how to inventory their products…ils sont vraiment des cons!
Ask & Embla 回复2023-04-05
Your satisfaction is our top priority, and we sincerely regret that we fell short of your expectations, Carolina. Please be rest assured that we will use this experience to improve our products and services going forward.
We're happy to let you know that your item is back in stock, and as we value you as a loyal customer, we'd like to gift you as a present. Our customer service team has reached out to you on this, so do keep a lookout for our email!
We sincerely hope that this will make your day better and again, please accept our sincere apologies.
So I ordered a clicker septum ring and it came within a timely manner, only to receive it and then lose it the first day of wearing it sadly. But I emailed customer service and explained my situation to them and they were so quick to respond and they were so kind and helpful and luckily sent me a replacement for it! They truly exceeded my expectations of customer service and it’s been so pleasant corresponding with them!
If I could rate lower I would..
Have ordered multiple items that have broke within a few months. Customer service are shocking and will only offer a 15% off code (which you can find anywhere online) instead of following consumer law and offering a replacement or refund for faulty item.
No faulty policy on website so they can make it up on the spot when you contact them.
All the other reviews in regards customer service not being helpful are also accurate. Will never purchase from them again, so disappointing.
Cute but not functional/lower quality than expected
I got 2 septum clickers for Christmas, both super cute. The first one had a straight bar instead of a curved one at the hinge, which I’m not used to, but after a little practice, I figured out how to put it in. Super cute, but I’ve worn it about 4 times and don’t think I can anymore because it makes my nose really sore! It may just be that the bar is shorter than the actual length of my septum, which isn’t the company’s fault, but still disappointing. So then with my second clicker, the first few times I wore it, I could NOT get it to close. I finally got it after pushing down super hard, and then of course, getting it unclicked for removal was really difficult (but I got it). A few days ago, I put this same ring back in, and have not been able to get it unclicked since, despite pulling a lot harder than I should have to. Not only that, but now for some reason, this jewelry is making my nose sore. It hurts to move it or try to take it out, and I’m gonna have to go to my piercer tomorrow to have them remove it for me. I’ve pretty much exclusively worn clicker jewelry and have never had such a problem with removal. My septum has also been pierced for about 6 years, so it’s fully healed and I haven’t experienced any pain or irritation after the healing period. I really wanted to like these rings—they look nice and seem well-made, but after this, I’m not sure I’ll be able to wear either of them again. :/
Ask & Embla 回复2023-02-02
Hello Kelly,
Thank you for sharing your feedback with us. This isn't the experience we'd expected, and trust that we're here to help.
We tried searching your name in our system, and we are unable to find an order. May we request you to email us at [email protected] with your order details, such as the order number or email address?
Be rest assured that we'll find the most acceptable solution for you. Thank you and we look forward to hearing back from you.
For two weeks after I made an order, I have a shipment information link which doesnt contain any information. I already asked twice by email about the status, and it is 'being checked'. I personally dont want anything to do with this type of customer service / company.
Ask & Embla 回复2023-02-02
We truly regret that this happened with your order, A. While this is unideal, you can be rest assured that we've reached out to DHL Netherlands and if we are unable to get any favorable news from them, our team is here to find the best solution. We will email you again the soonest we receive updates about your order. Take care and stay safe!
Very beautiful pieces. However, I am disappointed with my golden moon pair. It was too expensive to be fading into silver after a couple months...
Ask & Embla 回复2023-02-02
We are saddened to know that our jewelry did not meet your expectations, Michelle. This is definitely not the experience we envision you to have. :(
We'd love to make things right for you! Kindly shoot us and email at [email protected] and we assure you that our team will definitely provide the best possible solution that will work for you.
I bought a pair of rope hangers last January. They are beautiful and I have been wearing them almost daily. However, after only a few months of wearing them, one of my hangers started to open on its own. I put up with it until now it won't stay closed at all. So my hangers are unusable only after a year of wearing them, which is a shame for the price. I prefer to buy long-lasting high-quality products for daily use.
Ask & Embla 回复2023-02-01
We sincerely regret to hear that your shopping experience has not been up to par as we intend for all our customers, Henna. Rest assured that our team is continuously working on improving not only the quality of our products, but also our customer service.
We'd love to have an opportunity to make things right for you! Kindly send us an email at [email protected] and we assure you that our team will offer the best possible solutions that will work for you.
Looking forward to hear from you, Henna.
Spoke to customer service rep Mary, and they were super helpful when one of my orders was canceled due to stock issues. They were very kind and issued a gift card in the amount of my order, and a personalized free shipping code.
I also ordered the Zena moon ring and i love the way it looks. I took away 1 star because it is very snug, and a little too small for my liking, but overall it looks great and i’m very happy with my purchase. Shipping was faster than i thought and packaging was nice. Would definitely buy again, and i recommend buying their products.
Ask & Embla 回复2023-01-13
Thank you so much for this detailed review, Mea! We really appreciate your feedback. Our team is always happy to assist and provide you with amazing products and services 🖤
Wishing you a lovely day ahead!
first of all, the jewelry is unmentionable, low quality, dropped shipped stuff you could just as well get on amazon. cheap to mid grade at best, only worth buying on sale. You WILL wait easily three to four times longer for them to even process your order, and even then you're liable to just not get it if you had the misfortune of placing an order while they were running some sort of sale. Just save your money and buy from a trustworthy retailer. Their customer service is prompt, but ultimately useless. What is the point in a quick response if y'all don't do anything helpful?
Ask & Embla 回复2023-01-13
Hey John,
We get the frustration this may have caused you and our support team would love to get in touch with you – reach out to us at [email protected] with your order number and more details so we can help 🖤
I placed an order on November 6th, 2022 and my item was expected to arrive about a week and an half later. Today is December 24th, 2022 and my item still has not arrived. The tracking shows that it has been in the same spot since it was “shipped” on November 7th, and every time I contact customer support I am told to “just wait.” I understand delays due to the holiday season, but I find it difficult to believe that delays would result in a month and a half wait time. Other items I’ve ordered have shipped from the same area via USPS and arrived within a usual time frame. Ask & Embala’s customer service has denied to provide me with a refund or to ship a replacement. At this point I feel like I have been scammed out of $40.00.
Ask & Embla 回复2023-01-13
Hello KP,
Thanks for taking time to write a review for us. We sincerely regret that your shopping experience with us was not as smooth as we had intended it to be.
We would like to share that this delay is only because of the holiday season which has caused a spike in parcel volume in our warehouse, shipping partners, and in your country. But we assure you that on regular days, we rarely have shipping delay issues.
Nonetheless, could you kindly write us an email @ [email protected] with your order number? We'd be more than happy to look into this for you once again. Trust that our team is here to find solutions that may work for you.
Looking forward to hearing from you, KP.
Everything went well with shipping, etc., however, the ouroboros hoop earrings I purchased do not securely close. I haven’t worn these yet but I’ll be putting a little rubber piece on the back. The part that fastens, becomes undone very easily in my hand so that’s the weak point in the design.
Ask & Embla 回复2022-12-21
Thank you for the feedback and for bringing this to our attention, Angela.
As we don't have your info, may we request you to contact our Customer Service team and send a video showing the clasp defect of the earrings received? Our team will definitely be glad to help you out and come up with a favorable solution for you.
Thank you for your patience and cooperation. We look forward to your email!
No sign of my parcel. Endless exchanges with the customer service team via email politely requesting a refund to be told to continue waiting. I’m £50 out of pocket with no update on the tracking link, been the same for 3 weeks. Regardless of whether I like the jewellery if it ever arrives, I’ll be sending it back on the basis I don’t want to support this business in any way.
Ask & Embla 回复2022-12-21
Hi To, we sincerely regret that your shopping experience with us has not been the best. 😔 Know that this is not what we want you to have.
Shipment delays are due to the high volume of parcels in our warehouse and handled by our courier partners this Holiday season, but trust that our team is here to help you. As we'd really love to help you with your order, we encourage you to contact our customer service team again so we can check the current status of your parcel.
We hope to hear from you via e-mail so we may assist you better.
Not only did my order take nearly 2 months to arrive, but I had prettt much given up on it coming when it showed up and turned out to be nothing like advertised.
For a start, the piece was described as ASTM F136 implant grade titanium with gold yone pvd- and when it arrived - on the shipping label, the details stated BRASS earring and item value $11! ( I paid £37)
Tried on and it started irritating my ear after a few hours, so can confirm cheap and nasty. It also looked nothing like the picture, really ugly orange gold colour and barely noticeable opal colours.
Such a shame as I was so excited.
I didn't wait months and pay so much money for a tiny brass hoop. I feel duped!
Ask & Embla 回复2022-11-25
We sincerely regret to hear that you had this experience with your purchase. We take your feedback seriously, and our team is here to make things right for you.
Isle of Man has been severely impacted by the recent and ongoing strikes of Royal Mail workers. We do hope this is resolved soon. We also would like to assure you that we're working on finding alternative delivery options to your beautiful island so that delays like these are minimised.
We also make it a point to be 100% accurate in our product description pages, and your shipping label may have been printed differently.
ASTM F136 implant grade titanium is generally skin-safe, but if you encountered any skin reactions with the jewelry purchased, please share with us a picture, together with your order details so that we can find the best solution for you.
Thank you so much, and we hope to hear back from you soon!
Drop Shipping from Crazy Factory 👎🏻
2x / 3x more expensive
Ask & Embla 回复2022-11-18
Hi Lea,
Thank you for your valuable feedback. We sincerely regret to hear that our products did not meet your expectations.
Rest assured that we are continuously working on the quality of our products to provide our customers a wonderful shopping experience.
We'd like to make things right for you! Kindly reach out to us at [email protected] with your order details so we can find a solution together.
We look forward to hearing back from you!
Orrible experience. Im waiting for one month the deliver but my order never comes
Ask & Embla 回复2022-10-31
Hello, Sofia! We are saddened to know that the delivery service did not meet your expectations. This is definitely not the experience we want you to have.
Nonetheless, we value your feedback and we are making sure that we continuously work with our shipping partners to improve our services and provide the best shopping experience for all our customers. We'd also like to make things better for you, please contact us at [email protected] with your order details so we can find a solution together. We look forward to hearing back from you!
Unfortunately the clips of both earrings broke after about 6 months, exactly when the warranty expires. Beautiful earrings though but not worth the price.
Ask & Embla 回复2022-10-25
Hello Emma, we sincerely regret that your experience has been unideal. Rest assured that our team has taken this into account and will take this as an opportunity to improve on our products and designs. We have sent you an exclusive discount so that we may serve you better. Have a great day!
A single complaint, and I confirm it, alas: the jewels are not correctly sized (this afternoon, my two 10mm jewels fell at least ten times ???
Ask & Embla 回复2022-08-14
We sincerely appreciate letting us provide an acceptable solution to your order's sizing concern, Michel. You can always be assured that our customer care team is available to help. Take care and stay safe!
I purchased the Vanya clicker in silver and gold, the fit is way bigger than I expected based on the photos of the model. They are so big that they slides from side to side and need constant adjusting.
Ask & Embla 回复2022-07-21
Hi Laura! We want to ensure your satisfaction whenever you order with us.
We published the Vanya Clicker's thickness and internal diameter in its product description page, and our social media pages also carry videos so that everyone may have the best informed choice before ordering.
Our team has reached out to you with a solution to send you a replacement designs of your choice so we hope to hear back from you soon!
I’m over the moon with my purchase!
Items arrived well packaged, secure. All earrings were correct size and seem of great quality. I will not be returning any of the 8 pairs i bought! However, I’m taking one star off for the fact delivery was a mess. I also need to explain Ask&Embla was not at fault. My track and trace clearly described they sent it over with 24h express shipping. Unfortunately the company who handled the delivery in my country is rubbish and unreliable. I’m sad my experience purchasing here was influenced by them. I suggest Ask&Embla invest in an international shipping company with better accessibility and their reviews would all be much better! I had to wait 6 days after my package was in it’s destination country before arrival and that’s just nuts. I’m saddened Ask&Embla paid for a service they did not extend to the customer.
Other than that I could not be happier.
Ask & Embla 回复2022-07-21
Thank you for the positive feedback, Ann! We’re delighted to hear you enjoyed our products. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service.
We do regret to hear your experience about the delivery service. We’ll make sure to do better in the future. Thank you again for your feedback, and we look forward to seeing you again 🙂
Mobdark
Punkyouth
REG∆LROSE
Statement Collective
Disturbia
Kuurth
En Route Jewelry
Hard Jewelry®