Baerskintactical

Hi Doug, We appreciate you sharing this with us. It’s great to hear that you’re happy with the jacket, although we’re sorry the delivery took longer than expected and that tracking updates were not communicated clearly. We understand how important it is to know when an order is on its way, and your feedback will help us improve our shipping notifications and overall communication. Thank you for your patience, and we hope to welcome you back to our online store again! All the best, Stephanie

Hi there, Thank you for sharing your feedback. We’re very sorry that your order took longer to arrive and that you were not provided with clear updates during the wait. This is not the level of communication or service we aim to provide. Your comments have been noted as we continue working to improve order updates and response times, particularly when delays or changes occur. Please contact me directly at [email protected] with your order number if you would like me to review what happened and assist with any remaining concerns. We appreciate your patience and hope we’ll have the opportunity to provide you with a better experience in the future! All the best, Stephanie

Hi Angela, Thank you for sharing this feedback. We’re very sorry for the confusion surrounding your father-in-law’s order and for the inconvenience this situation has caused. Please ask him to contact me directly at [email protected] with the order number and photos of everything received. I will investigate what was originally ordered, what was dispatched, and where the mix-up may have occurred. Once I have those details, I will work to identify the best possible resolution. We appreciate you bringing this matter to our attention and giving us the opportunity to look into it properly. All the best, Stephanie

Hi Gina, Thank you for sharing your feedback. We’re sorry that the purchasing experience did not feel as accommodating as you expected, especially given the hoodies were intended for your sons in different locations. Each order can generally be shipped to only one delivery address, and promotional discounts are subject to specific terms, but we regret that the available options and limitations were not communicated more clearly or helpfully. Please contact me directly at [email protected] with your order details if there is anything further I can review regarding your purchase. I’ll be glad to look into the communication you received and see how we can provide a better resolution. Thank you again for your honest comments, and we hope both of your sons enjoy their new hoodies! All the best, Stephanie