Bambu Lab builds state-of-the-art 3D printers that break the barriers between the digital and physical worlds, bringing creativity to a whole new level. Right now we have three sites located at Shenzhen and Shanghai in China and Austin, Texas of U.S.
以上内容由商家自行提供，未经平台核实。Bambu Lab（bambulab.com）在 OK.one 的综合评分为 3.1 分（满分 5 分），基于本站收录的 965 条用户评价，属于电子与科技分类，口碑一般。20% 的评价为 1 星，差评比例偏高；商家回复了 97% 的差评；评价主要围绕产品、质量、使用体验。数据最后更新于 2026-10-24。
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery service and the exceptionally intuitive setup process, which allows new users to start printing smoothly within minutes of unboxing. People are also highly impressed by the outstanding print quality, the wonderful software, and the generally reliable performance of the machines over time. Some reviewers were not happy with technical glitches, noting unexpected extruder malfunctions, annoying cutting errors, and hardware issues after brief periods of use. Others experienced occasional delivery delays, missing items, or carrier problems that caused considerable frustration when trying to receive their packages securely.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。The coupon would not apply and customer service was not helpful to get it corrected.
Thank you for taking the time to share your feedback with us — we are truly sorry to hear that your experience did not meet your expectations. We sincerely apologize for any inconvenience this may have caused. We will take your feedback on board and continue working to improve both our system and the support experience we provide to our customers.
My order was delivered to the wrong door. It took 5 days for Bambu to acknowledge the problem and propose a solution. The focus of the customer service team was to resolve the issue first with the courier. This is unacceptable. The customer should come first. You should have solved the problem with me first then investigate. Contrast this with Amazon. When an issue arises, their customer service team resolves the issue immediately. Bambu Labs can and should do better.
We are sorry to learn that your experience regarding the delivery dispute and our service timeline did not meet your expectations. We have located your support ticket, and our team will continue to follow up with you through that channel to finalize the resolution. Please check your existing ticket for further updates on your case. Additionally, we have noted your feedback regarding our service processes for future improvements.
Shipped the wrong item on a part that is critical to the operation of my H2S printer and days later the issue has still not been resolved.
We're sorry to hear the wrong item was shipped and that this has affected your printer's operation. We have located your support ticket and can confirm that our team has already been in touch with next steps. If you haven't had a chance to check the latest message from us, please do take a look at your convenience so we can move things forward for you.
Company is vehemently against open source software, does what it can to lock down their hardware. All print designs are sent to the manufacturer, so be wary of IP theft. Printers are excellent quality, would be 5 stars if they fix their data policy and strategy.
Brand new h2d with dual ams, two incorrectly installed panels that are visually wrong straight out of the box. Took an hour and a half to disassemble and fix, for a 2k+ setup you'd think they could install a panel correctly? Not too mention two? Other small incorrect assembly parts but nothing that took as long to fix before I could start it up as the first two. A little disappointing for my first bambu...
We are sorry to learn that your new setup arrived with assembly issues that required your attention before you could start printing. We have noted your feedback regarding these quality control concerns to help us improve our assembly processes. If you encounter any further difficulties with your machine, please submit a support ticket via the link below so our technical team can assist you directly. https://bambulab.com/en/my/support/tickets/create?from=1
Your shipping takes too long to Hawaii for $50!
We understand your frustration regarding the shipping costs and delivery time to Hawaii. We have noted your experience regarding these logistics challenges for our future optimization. Feel free to reach out if you need further assistance.
While I admit that I’m new to the 3d printing world I still think companies should have product support. Bambu Labs has nothing in the way of product support other than send us a detailed explanation of the product you know nothing about and we’ll let you know via email what it might be. I’ve spent thousands of dollars with this company and I don’t think it’s a good investment.
We have received your feedback regarding your product support experience. Since your previous support ticket was closed due to a lack of follow-up updates, if you require further technical guidance, please contact our support team here: https://bambulab.com/en/my/support/tickets/create?from=1 We appreciate your perspective to help us evolve.
Super slowwwwww order processing and shipping. It is much faster to order a competitor’s filaments off Amazon when a rush order is needed to fulfill a customer order.
We have received your comments regarding our order processing and shipping timelines. We have noted your perspective on these logistical matters for our future review. In the meantime, we appreciate your feedback to help us evolve.
I invested in a Bambu Lab P1 Series Combo and per the picture on your website it appeared that filament was going to be provided. There was not even a starter filament so I could try it out. I am very disappointed that I have to wait to order filament to see if this printer works.
Thank you for your feedback. If you have any questions about your order details, or need assistance placing your order, please visit our LiveChat for further guidance: https://support.bambulab.com/liveChat
I got filament and it costed me more money to ship it back and I would’ve lost money if I shipped it back so if you get filament and is the wrong color or think it’s a different color. Or just wanna send it back for a different color you cannot do it with promo codes and it cost more money to send back.
We’re sorry to hear about the difficulties you encountered with our return and exchange process regarding filament. We have noted your feedback about the return shipping costs and the impact of promotional codes on exchanges to help us optimize these policies in the future. Feel free to reach out if you need further assistance with your account.
The translucent filament does not work for most of our prints.
We’re sorry to learn that the translucent filament has not been performing as expected for your printing needs. We would be happy to assist you with any questions regarding print settings or technical guidance to improve your results. Please submit a support ticket so our team can help you resolve this: https://bambulab.com/en/my/support/tickets/create?from=1
My first Bambu Lab printer and my last. I've had my A2L for three days and run about 15 prints, and I've never had to babysit a printer this much. No matter the filament, nozzle, or temperature, there's always something wrong. It's been throwing nozzle-clumping sensor errors at the end of prints and even during maintenance, when nothing was printing at all. This started right after a firmware update, on a printer that's three days old. The AMS Lite is just as bad. It somehow lets the filament go slack on the spool, and then it tangles no matter what position the spool is in or how I load it. It's not the filament either: Bambu's own spools and Creality spools both tangle the same way. And the unit is so shaky that it has fallen over twice during printing. And don't get me started on the camera. Why even include one if it's going to be this bad? The frustrating part is I also bought the blade cutting tool kit and the pen plotter that whole modular system is the entire reason I chose this printer. I haven't even gotten to test them yet, because I've been too busy troubleshooting basic printing to see if its even worth keeping. 15 prints in three days, and I've spent more time troubleshooting than printing. For a machine marketed as 'it just works,' that's not good enough. And before anyone asks "did you troubleshoot, did you reinstall the nozzle?" yes, I have. I've spent an entire day/night going through Bambu Lab's recommendations, videos, forums, and their official training guide for this printer.
We’re sorry to learn about the frustration you’ve experienced with your new printer and AMS lite. We understand how disappointing it is when the device performance does not meet your expectations, especially after investing significant time in self-troubleshooting. You do not need to resolve these issues alone, and our support team is here to assist you. Please submit a support ticket so we can look into these hardware and sensor concerns for you. https://bambulab.com/en/my/support/tickets/create?from=1
Not happy with the Bambu A1. The wire caught during the initial calibration...scratching the plate. It should be designed so that wire cant fall inbetween the plate and touch pad. Furthermore the preloaded gray filament bundle gets tangled/stuck literally every 10 min while printing. Its like the spools were not loaded correctly to begin with. Would not recommend this machine or buy again. Its an expensive disappointing hassle.
Thank you for sharing your detailed feedback with us. We’re sorry to hear that your experience has not met your expectations. We recommend opening a technical support ticket so our team can investigate the issue in detail and provide suitable guidance. Here is the link to opening a technical ticket: https://bambulab.com/en/my/support/tickets/create?from=1 Your feedback has been noted and will be shared with the relevant teams for further review and improvement.
Spools need to boxed better. A lot of crushed boxes on the inside. Just like crushed paper padding would be better.
We appreciate you sharing your experience with our packaging. We have noted your feedback regarding the box condition and padding methods for our future optimization. Your insights help us identify areas where we can evolve our shipping standards to better protect products during transit. Feel free to reach out if you need further assistance.
one of the parcels got stucked in Madrid for almost 27 days. After a few days without any movement from Madrid i contacted with bambulab support. They sent me another package
We are sorry to learn about the frustration caused by the unexpected shipping delay in Madrid. We have noted your feedback regarding this logistics experience for our future service optimization. As you have already worked with our support team to resolve this, we are pleased to hear that the replacement package has reached you. Our team remains available should you need further assistance with your printer.
Terrible shipping, 16 loose boxes of filament in a box that could fit 30 boxes. All boxes are dent or otherwisely damaged.
We’re sorry to learn about the condition your order arrived in. We have noted your experience regarding the packaging and transit issues to help us optimize our shipping processes moving forward. If the filament is unusable, please contact our support team through the link below so we can assist you further: https://bambulab.com/en/my/support/tickets/create?from=1
site is dificult to navigate. searching for specific filament or specific wiki. does not follow convection.
We are sorry to learn about the difficulties you encountered while navigating our website. We have noted your feedback regarding the search experience and site structure for our future service optimization. We appreciate your perspective as it helps us identify areas where we can improve to make information easier to find.
Product seem to turn out ok, however the shipping container and product got beat to a pulp when Bambu shipped it via GOFO. Not sure if I'm comfortable ordering from Bambu anymore.
We appreciate you sharing your experience regarding the condition of your delivery. It is concerning to hear that your package arrived in such a state, and we have noted this feedback for our future shipping optimization. If the product or its contents are not functioning correctly, please submit a support ticket so our team can review the situation: https://bambulab.com/en/my/support/tickets/create?from=1
I can't create a new account and tried reaching out for assistance but have yet to receive any contact or response. The website design continues to open in window and becomes very overbearing and causes confusion as to what help I am receiving or in this case not receiving any help to get my P2S working.
We’re sorry to hear about the difficulties you are facing with our website account creation and the resulting frustration regarding our communication. Please rest assured that our team has already sent a response to your email, so we kindly ask you to check your inbox or spam folder. Alternatively, you may also receive real-time assistance through our live chat service: https://support.bambulab.com/liveChat
Didn’t get the answer on the part I needed or suggested where to get one.
Thank you for sharing your honest feedback with us. We sincerely apologize for any inconvenience you have experienced. We have located your support ticket and can confirm that our support team is currently assisting you with this matter. We have shared your feedback with the team handling your ticket, and they will continue following up on your case. We kindly recommend continuing the conversation through your existing ticket so our team can provide further assistance.
共 965 条符合条件的评价
