Bambu Lab builds state-of-the-art 3D printers that break the barriers between the digital and physical worlds, bringing creativity to a whole new level. Right now we have three sites located at Shenzhen and Shanghai in China and Austin, Texas of U.S.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery service and the exceptionally intuitive setup process, which allows new users to start printing smoothly within minutes of unboxing. People are also highly impressed by the outstanding print quality, the wonderful software, and the generally reliable performance of the machines over time.
Some reviewers were not happy with technical glitches, noting unexpected extruder malfunctions, annoying cutting errors, and hardware issues after brief periods of use. Others experienced occasional delivery delays, missing items, or carrier problems that caused considerable frustration when trying to receive their packages securely.
Shipping is slow with poor customer package g and smashed boxes. Six of the ten boxes of filament and the outside box were all badly damaged. yunExpress does not provide good shipping updates.
Bambu Lab 回复2026-08-26
We’re sorry to learn about the condition in which your order arrived and the difficulties you faced with the shipping updates. We have noted your feedback regarding the transit experience to help us optimize our logistics service.
If the damaged filament is unusable, please reach out to our team through the following link so we can assist you further.
https://bambulab.com/en/my/support/tickets/create?from=1
The order and delivery process was great but the use is frustrating as each filament tangles through the AMS at some point causing pauses and manual action to correct. It simply doesn't feed off the wheel well.
Bambu Lab 回复2026-08-26
We appreciate your perspective on the delivery process and are sorry to learn about the difficulties you are facing with the filament feeding in the AMS. We have noted your feedback regarding the entanglement issues to help us refine our user experience.
If you are experiencing consistent feeding errors, please reach out to our team through the following link so we can provide you with the appropriate troubleshooting steps.
https://bambulab.com/en/my/support/tickets/create?from=1
Feel free to contact us if you need further assistance.
Two orders from Bambu Lab have been shipped questionably. Both times shipped with YunExpress - both times there was little or no packing material in the box and the outer and inner boxes were damaged. Last time one of the items was removed from it's box and wrapped in brown paper material, and the torn box was also placed empty inside the main box. This shipment was dropped off on my porch by an unmarked box truck at 11:30 pm at night. I generally try to track my shipments because I live in an area with a high amount of porch pirates, and the tracking provided by YunExpress is cryptic and does not update the last stops until after the delivery. To summarize - the items were packed poorly, and YunExpress is not a great shipping company. Please at least provide the option to pay for a standard service like UPS, FedEx, or USPS.
Bambu Lab 回复2026-08-25
We are sorry to learn about the condition of your shipments and the concerns you have regarding the shipping service. We have noted your feedback about our packaging and courier selection for our future optimization.
If you have experienced any missing or damaged items that affect the use of your product, please reach out to our support team so we can look into the situation:
https://bambulab.com/en/my/support/tickets/create?from=1
The way you all shipped everything so piece meal and haphazardly I am Still determining if everything got here!! As far as I can tell I am missing at least four of the reels of filament I ordered from my bulk order that was all supposed to come together... which makes it difficult to determine if something is here or not or was supposed to come or not?!?!?! And when I tried to call and talk with someone about it I got the runaround about, That's just the way it things are done now.
Bambu Lab 回复2026-08-24
We are sorry to learn about your experience with the shipping process. We have noted your feedback regarding the fragmented shipments for our future optimization.
While our internal records indicate that all parcels have been delivered, we understand your concern regarding missing items. Please submit a support ticket via the link below so we can verify the details with you and ensure your order is complete.
https://bambulab.com/en/my/support/tickets/create?from=1
Service is terrible if you get a faulty product. Sometimes the filament is sold rolled in a way that constantly jams when printing. They request error log after error log and videos that waste more of your time and then make it your problem by telling you to re-roll the filament yourself and send you a guide on how to do it. When I pay for a quality product, it should be provided in a useable form.
Bambu Lab 回复2026-08-25
We’re sorry to learn about the frustration caused by your experience with our product quality and the troubleshooting process. We have noted your feedback regarding these challenges for our future optimization of our support procedures and documentation.
If you are encountering persistent issues, please reach out to our team through our support channel for further assistance.
https://support.bambulab.com/en/my/support/tickets/create?from=1
They arrived on time, but the sealing tape on some of the filament boxes was open. I found that strange, since I bought them new.
Bambu Lab 回复2026-08-25
We are sorry to learn that your filament boxes arrived with the sealing tape open, as we understand this is concerning when receiving new items. We have noted this feedback regarding our shipping and packaging for our internal review.
Please check the vacuum seal on the filament spools, as they are typically unaffected if the seal remains intact. If you have any further questions or encounter any issues, feel free to reach out to our support team:
https://support.bambulab.com/liveChat
The delivery company was very poor. I was notified they could not deliver even though our office was full of people and that they had to reschedule the delivery.
Bambu Lab 回复2026-08-25
We are sorry to learn about the issues you encountered with the delivery process and the inconvenience of the rescheduled attempt. We have noted your feedback regarding the courier service for our internal review and future optimization.
Bought some new filament. While printing, my print stopped in the middle of a 1 hour print. I checked the filament and it was tangled. This was brand new filament and all precautions were taken into account when putting the filament on the spool. Bambu support asked me for pictures, which I've send, and then they wanted to send me a new filament. After 20 minutes I completely unwinded and rewinded the filament (found multiple tangled spots by doing this). I then contacted support again and said that I was able to fix it so they don't need to send a new filament and I would be more happy with a coupon. Then I got the simple answer that they don't send coupons and they were glad I fixed it. So in the end I received no new filament, no coupon, just a lot of wasted time and wasted filament.
Bambu Lab 回复2026-08-23
We're sorry to hear about the tangled filament and the time it cost you to resolve it. We appreciate you sharing the details of your experience, including your interaction with our support team, and we've noted your feedback on how the situation was handled. Your perspective helps us identify where we can do better, and we'll use it as part of our ongoing effort to improve both product quality and the support experience.
I’m having issues with my system we’ve done everything taken every step and still can’t get it to work can’t find anywhere to talk to an actual person. Before it stopped working I loved it
Bambu Lab 回复2026-08-23
We're sorry to hear your printer has stopped working after you've already tried troubleshooting on your own. Our live support team is available to speak with you directly and work through the issue in real time.
https://support.bambulab.com/liveChat
If you'd prefer to submit a ticket instead, you can do so here:
https://bambulab.com/en/my/support/tickets/create?from=1
Shocking, absolutely shocking company to deal with.
I would like to say I've had a pleasant experience with Bambu Lab but I really have not.
I've bought four printers from them now and out of the four, three have had issues. One was returned due to a fault and I was made to not only wait till the printer reached them before they would even release my refund rather than just arrange a replacement for me but I also had to pay return postage which was deducted off my refund. The second one I bought arrived but no lights were working inside the printer which I had to repair myself. The next one I bought also has a fault while printing, and this has been since the very first print so I'm unable to use the printer. I went through their own forum to share my issue and supplied forum users with the information of the printer, file, filament,setting etc and I was eventually informed that there was a fundamental issue with the printer and to contact Bambu Lab support. I have contacted their diabolical customer service to ask for a replacement printer with a swap over delivery service and I'm being ignored.
Really frustrating and despicable a company treats their customers this way. Unless this issue gets resolved asap without any further cost to me I will be buying my printers elsewhere from now on because although when the printer work they are great, the customer service offered is totally unacceptable. One email a day asking you to try the things you have already tried, then to be totally ignored when you simply ask for a new replacement unit is shocking service.
Bambu Lab 回复2026-08-31
We are very sorry to learn about the recurring hardware issues and the frustration you have experienced with our support service. We have noted your feedback regarding the return process and troubleshooting communication for our future service optimization. Since you already have an active ticket with us, our support team will continue to follow up with you through your existing request.
No place to get help with service. You have to do it yourself. Could not use my 3D printer for over 3 months
Bambu Lab 回复2026-08-24
We are sorry to learn about the frustration caused by the delay in responding to your support request and that your printer has been out of operation for an extended period. We have noted your experience regarding the service process for our future optimization.
Our team will continue to assist you through your existing support ticket. Please check your email for our latest response so we can work together to get your printer back in working order.
I was asked twice to produce the same pictures I provided in the initial ticket. Received several requests which were not necesary.
Bambu Lab 回复2026-08-24
We are sorry to learn about the frustration caused by the redundant requests for information during your support process. We have noted your feedback regarding these unnecessary steps to help us improve our internal workflows.
Our team will continue to assist you through your existing support ticket to ensure your case is handled efficiently.
I was shipped a broken ams ht and instead of exchanging it for a working one, support sent me a replacement part so that I can spend a bunch of time tearing apart the ams to fix it. I'm disappointed that I didn't get an exchange even though I'm in the exchange window.
Bambu Lab 回复2026-08-24
We are sorry to learn that the initial resolution provided did not meet your expectations, as we understand the inconvenience of having to repair a new unit. We have reviewed your case and our team will be reaching out to your email to arrange for a replacement unit.
Please check your inbox and follow the instructions provided in our latest email to complete the exchange process.
The package was to big for the 10 Kilos.
2 Spools are broken, I can only use the Filament but Not the Spools.
There was no Packaging Material in the Package.
Normally the sendings are correct, this time Not.
Bambu Lab 回复2026-08-24
We are sorry to learn that your recent filament order arrived with damaged spools due to insufficient packaging. We have noted your experience regarding the shipment condition for our future optimization.
Please submit a support ticket via the link below so our team can review the situation and assist you with the damaged items.
https://bambulab.com/en/my/support/tickets/create?from=1
We are sorry to learn that you are experiencing issues with the auxiliary filament functionality. We have noted your report for our internal review.
For technical assistance with your printer, please connect with our support team here:
https://bambulab.com/en/my/support/tickets/create?from=1
At the same time, we appreciate your perspective to help us evolve.
Update: Recieved new cable, which is same length, thus there is exactly the same problem.
I cut a stopper ring, which was limiting the cable length and now the printer works as expected.
The USB-C cable integrated into the Cable Box is too short.
When I install the Cable Box according to the instructions, the mounting hooks and screw fit correctly. However, the USB-C plug does not reach the USB-C socket on the main body — it is approximately 5 mm too short.
I tested this by leaving the Cable Box unsecured: when I move it approximately 5 mm closer to the main body, the USB-C plug clicks into the socket without any problem. However when i do it this way, the box is not "nice and flushy" with the base.
So the issue appears to be that the USB-C cable between the Cable Box and the main body is too short.
Bambu Lab 回复2026-08-25
We're sorry to hear about the fitting issue with your Cable Box, and we appreciate you taking the time to describe it so precisely — it clearly helped us understand exactly what's happening. We have located your support ticket and can confirm our team is already on it. Please keep an eye on your ticket for the next update, as we will be following up with you through that channel directly.
Says free delivery on sale items then you need to buy the powersupply to make the item work and you get charged shipping.. Total con job..!
Bambu Lab 回复2026-08-23
We're sorry to hear the checkout experience felt misleading. According to our shipping policy, your order is eligible for free delivery, and we have already waived the shipping fee for you. If you're seeing something different or have further questions about your order, our live support team would be happy to take a look.
https://support.bambulab.com/liveChat
The box the filament was delivered in was in bad shape, very dented and almost opened before I had the package.
Bambu Lab 回复2026-08-22
We're sorry to hear the package arrived in such poor condition. Delivery handling is something we take seriously, and this kind of experience is not the standard we aim for. We've noted it as part of our continued efforts to improve packaging resilience and carrier accountability.
I made a huge order on the weekend Monday they had sales and extra rewards when I contacted the customer service they told me you can return it and order it again to get the rewards and the 2 free filament. And sent me the price protection website I entered my order and it said your order is no eligible.
Bambu Lab 回复2026-08-22
We're sorry to hear the experience didn't go as expected, particularly after being directed to the price protection page only to find the order wasn't eligible. We fully understand that this can be frustrating. We'd encourage you to reach out to our support team directly so we can review the specifics of your order and the guidance you received.
https://bambulab.com/en/my/support/general-inquiry
I really like the filament, but unfortunately, when it was delivered, the delivery driver didn't ring the doorbell or do anything else to let me know. They simply left it outside the garage in the rain, in a place I don't normally pass by. I only found out because a neighbor told me about it and had to carry the package to a safe place. The package weighed over 25 kg.
Bambu Lab 回复2026-08-22
We're sorry to hear about the delivery experience — leaving a 25kg package outside in the rain without any notification is not acceptable, and we understand how frustrating that must have been. We've noted this for our logistics partner feedback process, as delivery handling is something we take seriously. If you have any concerns about the condition of the filament as a result, feel free to reach out to our support team.
https://bambulab.com/en/my/support/general-inquiry
