Bambu Lab builds state-of-the-art 3D printers that break the barriers between the digital and physical worlds, bringing creativity to a whole new level. Right now we have three sites located at Shenzhen and Shanghai in China and Austin, Texas of U.S.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery service and the exceptionally intuitive setup process, which allows new users to start printing smoothly within minutes of unboxing. People are also highly impressed by the outstanding print quality, the wonderful software, and the generally reliable performance of the machines over time.
Some reviewers were not happy with technical glitches, noting unexpected extruder malfunctions, annoying cutting errors, and hardware issues after brief periods of use. Others experienced occasional delivery delays, missing items, or carrier problems that caused considerable frustration when trying to receive their packages securely.
Normally I stick to ordering filament through Bambu labs. This last order the first two different rolls I used jammed my printer making me take it apart and having to removed the stuck filament. Absolutely insane. Even dried the filament and now I’m on my THIRD BLOCKAGE. I even put in a new nozzle and the same thing. What’s a disappointment is this is supposed to be the best filament for the printer. Its own company. But yet it’s been issue after issue with this new shipment. Sunlu hasn’t done this to my printer.
Bambu Lab 回复2026-09-05
We are sorry to learn that our filament has caused recurring blockages and required repeated maintenance on your printer. We have noted your feedback regarding the quality of this recent shipment for our internal review.
Please submit a technical support ticket so our team can investigate these printing issues and provide further assistance:
https://bambulab.com/en/my/support/tickets/create?from=1
We appreciate your perspective to help us evolve.
We are pleased to hear that you are enjoying our products, but we are sorry to learn that the delivery experience did not meet your expectations. We have noted your feedback regarding the shipping speed for our internal optimization.
If you have any further questions or require assistance with future orders, please feel free to reach out via our Live Chat:
https://support.bambulab.com/liveChat
We appreciate your perspective to help us evolve.
Ordering a printer from BambuLab is 10/10 service. But when you need a replacement part or a random accessory, there is a false illusion of "fast shipping" and then they blame USPS for being slow. When the reality of following tracking numbers, proves they just print labels for the order same day or next day, but USPS doesn't actually get the part for a day or even several days after the label is generated. They can do better, they have the ability. Having a $3000 printer down for a $25 part for a full 8 days is just crazy in today's world when the part is "in stock".
Bambu Lab 回复2026-09-05
We are pleased to hear that you have had a positive experience with our printer orders, but we understand your frustration regarding the shipping delays experienced with replacement parts. We have located your support ticket, and our team is monitoring your order to ensure it reaches you as soon as possible.
We have noted your feedback regarding the logistics carrier's performance for our internal review.
We appreciate your perspective to help us evolve.
The colors you sent were not exactly the ones I ordered. There was no explanation.
Bambu Lab 回复2026-09-05
We are sorry to learn that the colors you received did not match the ones ordered. We have noted your feedback regarding the order accuracy for our internal review.
If you would like us to investigate this order, please submit a support ticket via the link below:
https://bambulab.com/en/my/support/general-inquiry
We appreciate your perspective to help us evolve.
We are sorry to learn that your tools failed during the first use. We have noted your feedback regarding the quality of these items for our internal quality review.
Please submit a technical support ticket so our team can investigate these issues and provide further assistance:
https://bambulab.com/en/my/support/tickets/create?from=1
We appreciate your perspective to help us evolve.
Purchase and support were fine, but shipping with SEUR was terrible
The online ordering process and customer support at bambulabs was fine. However, the shipping company in Spain, DPD (SEUR), was awful. They lost the package and refused to deliver it to the address provided. This incident makes me hesitant to buy from this online store again until they change their shipping company, as it's the worst logistics company in Spain.
Bambu Lab 回复2026-09-05
We are pleased to hear that our ordering process and customer support met your expectations. We are sorry to learn about the negative delivery experience you had with the local carrier in Spain, and we have noted your feedback regarding the logistics provider for our internal review.
We appreciate your perspective to help us evolve.
I like the email of when stock is available idea, but an ETA would also be nice, we have bene waiting a couple weeks will I run out of stock before you restock. no idea, as a manufacture this is very concerning, I had to find a backup supplier, prior we only used you.
Bambu Lab 回复2026-09-05
We appreciate your feedback regarding the stock notification system and the need for more detailed delivery estimates. We have noted your concerns about supply chain predictability for our internal review to help us optimize our future services.
We appreciate your perspective to help us evolve.
The box it came in was severely damaged but the contents seemed fine
Bambu Lab 回复2026-09-05
We are sorry to learn that the packaging of your shipment arrived in severely damaged condition. We have noted your feedback regarding the transit experience for our internal review, and we are glad to hear that the items inside remained intact.
We appreciate your perspective to help us evolve.
Product bought was at a sale price, but to return would item by post would not be beneficial to me-company should have a better returns policy
Bambu Lab 回复2026-09-04
We're sorry to learn about your experience with our return policy and shipping inconvenience. We have noted your feedback regarding our return service for our future optimization. Since you already have an ongoing support ticket, our team will continue to follow up with you directly through that channel.
It’s all about the shipping. I only order from the Bambu site out of necessity. It is great that so many spare parts are available, but when it takes 7 or more days to get from Los Angeles to a central address, we are talking less than 300 miles of distance, seems a bit ridiculous. Especially I have a production unit sitting idle for that entire time. Get better shipping.
Bambu Lab 回复2026-09-04
We appreciate your perspective to help us evolve. We're sorry to hear about the shipping delay and the impact on your production unit. We have noted your feedback regarding our logistics service for our future optimization. Feel free to reach out if you need further assistance.
https://support.bambulab.com/liveChat
the printer is ok, AMS is horrible, totally unnecessary retractions, tons of extruder jams, have disassembled so many times, will not use bambulab moving forward.
Bambu Lab 回复2026-09-04
We appreciate your perspective regarding the printer and AMS experience to help us evolve. We have noted your feedback on the retraction and jamming issues for our future optimization. If the product cannot be used normally, please contact us:
https://support.bambulab.com/liveChat
MY MACHINE THAT IS FAIRLY NEW GOES THROUGHT NOSELES LIKE CRAZY AND WHEN THAT HAPPENES I HAVE TO TAKE THE WHOLE HEAD ASSEMBLY APART. I HAVE ORDERED LOTS OF NOSELS AND FILIMENT AND THE SHIPPING IS TERRIBLY SLOW
Bambu Lab 回复2026-09-04
We’re sorry to learn about the frequent nozzle issues and the frustration you’ve experienced with taking apart the head assembly, as well as the slow shipping times. We have noted your feedback regarding the product experience and shipping service for our future optimization. If the machine cannot be used normally, please contact us:
https://support.bambulab.com/liveChat
We jave had one issue after the other with the machine
It was purchased in June 2026 and since then I have had to replace 3 nozzles, the clip to keep the nozzle in place. Repeated "blow" ups of melted filament that has encased the printing areas, as well as a new plate. Either we got a faulty machine or they are just garbage
Bambu Lab 回复2026-09-03
We are sorry to learn about your continuous hardware and printing issues since June. We have noted your experience for our future optimization. If you need further assistance, please contact our support team through the ticketing channel below.
https://bambulab.com/en/my/support/tickets/create?from=1
Feel free to reach out if you need further assistance.
We appreciate your perspective regarding the website ordering experience, as feedback like yours helps us evolve. We have noted your experience with the order display and saving feature for our future optimization.
Two of the shipments received were moderate to severe damage where the carrier delivered the items without ringing the doorbell or knocking, clearly because we would have rejected shipment. Lucky it was only the pla filament. I did have to throw away wet boxes.
Bambu Lab 回复2026-09-02
We are sorry to learn about the damaged packaging and delivery experience you encountered. If the items received are unusable due to this issue, please reach out to us by creating a support ticket.
You can submit a ticket here:
https://bambulab.com/en/my/support/tickets/create?from=1
You shipping is too slow. I always get an email that it has shipped shortly after ordering, but it will remain "Label Created, Waiting on Package to Arrive" on the shippers website for 4 sometimes 6 days. This is unacceptable.
Bambu Lab 回复2026-09-02
We are sorry to hear about your frustration with the shipping delays and the tracking status updates after placing your order. We have noted your experience regarding the logistics process for our future optimization. If you need any further assistance, please feel free to reach out to us by creating a support ticket.
You can submit a ticket here:
https://bambulab.com/en/my/support/tickets/create?from=1
The new machine does not work die to a malfunction.
Bambu Lab 回复2026-09-02
We are sorry to learn that your new machine is not working due to a malfunction. Since you already have an existing ticket, our support team will continue to follow up with you through that channel to help get your printer running.
We are sorry to hear that your order arrived missing a spool of filament. Please reach out to our support team so we can look into this issue and assist you further.
You can create a support ticket here:
https://bambulab.com/en/my/support/tickets/create?from=1
PLA-Aero filament is terible to work with, and is too exspensive
Bambu Lab 回复2026-09-02
We appreciate your perspective regarding the PLA-Aero filament and its pricing, as feedback like yours helps us evolve. We have noted your experience with this material for our future optimization.
I bought a A2L 3D printer in June of 2026 and it have been broke for almost 2 months. I have replaced parts lots of parts and it still doesn’t work have been messaging technical support back and forth finally they have agreed to send me a box to send it back and get a replacement but low and behold they sent the wrong box. They sent a box for the A1 so now here goes more emails to technical support. I don’t understand why everything has to go through emails and chat. This has been horrible. I actually wanted to buy a third printer but now I’m rethinking that!!! I guess I’m at the mercy of emails and waiting. The support team for Bambu labs are terrible!
Bambu Lab 回复2026-08-31
We're sorry to learn about the ongoing issues with your printer and the frustration you've experienced during the support process. Since you already have an ongoing support ticket, our team will continue to follow up with you directly through that channel to help resolve this. We've noted your experience regarding the service process for our future optimization.
