Bambu Lab builds state-of-the-art 3D printers that break the barriers between the digital and physical worlds, bringing creativity to a whole new level. Right now we have three sites located at Shenzhen and Shanghai in China and Austin, Texas of U.S.
以上内容由商家自行提供，未经平台核实。Bambu Lab（bambulab.com）在 OK.one 的综合评分为 3.1 分（满分 5 分），基于本站收录的 965 条用户评价，属于电子与科技分类，口碑一般。20% 的评价为 1 星，差评比例偏高；商家回复了 97% 的差评；评价主要围绕产品、质量、使用体验。数据最后更新于 2026-10-24。
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery service and the exceptionally intuitive setup process, which allows new users to start printing smoothly within minutes of unboxing. People are also highly impressed by the outstanding print quality, the wonderful software, and the generally reliable performance of the machines over time. Some reviewers were not happy with technical glitches, noting unexpected extruder malfunctions, annoying cutting errors, and hardware issues after brief periods of use. Others experienced occasional delivery delays, missing items, or carrier problems that caused considerable frustration when trying to receive their packages securely.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。For a brand new AMS 2 Pro device malfunctioning I should receive a new AMS not a replacement part. I would have sent the original AMS 2 Pro back.
We appreciate your perspective to help us evolve regarding your hardware replacement expectations. We have noted your experience for our future optimization.
Did not like the difficulty of finding what I needed in the parts.
We appreciate your perspective to help us evolve regarding the part search experience. We have noted your experience for our future optimization.
This review gets 3 stars because of how fast they ship. The actual printer itself is a 2 star. First one we bought had a full recall on it. The replacement one we received is not much better. We had it for a couple of years, it gets used maybe 1 time per month and not for more than 4 hrs each time. We have replaced all lines, needles, hotplate, the ports that the lines enter into& use only bamboo lab filament and yet it still doesn’t work properly. All builds fail now. Maybe the cheaper model was not built to last. I’m looking around to buy a new one, maybe just go for the higher priced bamboo labs one
We appreciate you taking the time to share your detailed review regarding the shipping speed and your long-term printer usage. We are sorry to learn about the ongoing performance and reliability issues you encountered. We have noted your experience for our future optimization.
Bambu used a low tier shipping company for accessories and they continually tried to deliver when our business was closed. Once they did deliver there was a piece missing, and the customer service process for Bambu is so tedious that I decided not to bother for such an inexpensive item. The printer itself shipped fed ex and we had no issues.
We appreciate you taking the time to share your experience with both your printer and accessory delivery. We are sorry to learn about the delivery hurdles and the missing accessory piece. We have noted your experience for our future optimization.
Im tired of repairing the machine every 3 to 4 prints
We’re sorry to learn about your recurring machine issues and the frustration it has caused. We have located your support ticket, and our technical team is actively following up on your case through it. Please continue working with them via the existing channel for further assistance.
Filament not on spool - I ordered multiple different colors of filament. One of the boxes contained a filament that was not sealed and therefore I'm not able to use it. I contacted bambulab.com and was able to locate anywhere on the site where I could return the 1 spool and have another sent to me. Very disappointing.
We are sorry to learn about your experience with the unsealed filament spool and any confusion regarding the return process on our site. We have noted your experience for our future optimization. If you still need assistance with this, please feel free to submit a support inquiry through our official channel. https://bambulab.com/en/my/support/general-inquiry
What the heck were you thinking? A package with 14 boxes of 1k filament was delivered, in what can only be described as a bundle of packing tape. The box was ripped to shreds.
We’re sorry that your filament shipment arrived in such poor condition. We’ve recorded your feedback regarding the packaging and will use it to improve our packaging processes. If any of the filament was damaged, please submit a support ticket through the link below so our team can assist you. https://bambulab.com/en/my/support/general-inquiry
Item shows “Delivered” but it has not been delivered
We are sorry to learn that your package shows as delivered while you have not received it yet. We have located your support ticket, and our customer support team has sent you an update via email on September 5th. Please check your inbox or spam folder for further details.
We’re sorry that the delivery experience did not meet your expectations. We’ve recorded your feedback and will take it into consideration as we continue improving our shipping services.
I ordered 1 month ago and since then , the printer arrived destroyed, then I could ask for a return, but the transport took 15 days back to the logistic center in Germany. And I'm still waiting for a printer ... I'm sure that the choice of La Poste Colissimo in south of France is a bad choice. Please for a professionnal printer , use a professionnal transport company, because this device is heavy and they are dropping parcels all the time insead of crrying them. I hope I will have a printer in the future weeks, and I wish I paid more for a professional logistic service. -- Edit : Of course, I can't blame Bambulab, except for the choice of the transport company. After this first I got a new message that the replacement printer was sent now by DPD, which might be a better choice. I cross the fingers !
We are sorry to learn about the transport damage and the extensive delays you experienced with your delivery and return process. We have located your support ticket, and our support team is actively following up on your case through it. We've also noted your experience regarding shipping carriers for our future optimization.
Something changed in your shipping. Ordered 10 rolls of Filament. Box shipped in was much flimsier than previous orders. Box damage, as well as 3 spool boxes. Filament is fine however. Shipping information was difficult to track and took longer than in the past.
We are sorry to learn about the box damage and shipping delays you experienced with your filament order, though we are glad the filament itself is fine. We've noted your experience for our future optimization to improve our packaging and logistics services.
I don't like the cloud requirements, restricting open-source software or the way bambu limits my control of MY printer that I paid MY money for
We appreciate your perspective regarding our software and printer control to help us evolve. We've noted your experience for our future optimization.
Somehow parts of my order were left in my cart after placing my order. Unfortunate. I also docked a star for the length of time certain filaments were out of stock...many months! Delivery was fast though!
We appreciate your perspective regarding the ordering process and filament stock availability to help us evolve. We've noted your experience for our future optimization while also acknowledging the fast delivery speed.
Instructions for initial setup were fine, but it was setting up the filament where the problems became a challenge. Repeated errors and troubleshooting with reddit still did not resolve my issue. The toolhead and AMS lite have had problems working.
We’re sorry that your experience with the filament setup and printer operation has been frustrating. We have located your support ticket, and our team will continue to follow up with you through the existing channel to assist with your concerns.
It's the community that makes the AMS2 Pro work with the A1 printer. The products delivered as is simply does not work out of the box.
We’re sorry that the out-of-the-box experience with the AMS 2 Pro and A1 did not meet your expectations. In addition to community resources, you can also refer to our official Wiki for setup guidance and product information. If you need further assistance, please contact our support team through the link below. https://support.bambulab.com/im
In general, everithing great, at least could be more interactive de information about the bussines delivery and opttions of pick up the package.
We’re pleased to hear that you had a positive experience overall. And we’ve recorded your suggestion regarding clearer information about business delivery and package pickup options, and will take it into consideration for future improvements. We appreciate you taking the time to share your experience.
Good order tracking and very good delivery times. However, the packaging was very poor; the boxes containing the reels were not properly secured. This aspect needs to be addressed!
We’re glad to hear that you were satisfied with the order tracking and delivery times. And we’re sorry that the packaging of the reels did not meet your expectations. We’ve recorded your feedback and will take it into consideration as we improve our packaging processes.
My printer is just a couple months old and a sensor failed. I could find NO way to contact you about this from a warranty perspective, so I just had to order the replacement part. A second sensor got broken trying to replace the first due to the less than friendly design. That’s $6.99 x 2 in shipping plus parts that I shouldn’t have had to spend and two weeks that my printer has been down while waiting for shipping. Perhaps making parts available through Amazon would be helpful. Aside from that, the printer is much better than my previous Prussa.
We’re sorry that your experience with the sensor issue and replacement process did not meet your expectations. We provide warranty support and, depending on the circumstances of the case, may provide replacement parts where applicable. Please contact our official support team through the link below so we can review your case and assist you. https://bambulab.com/en/my/support/general-inquiry
Like the products but no human support it would be nice to talk to a person when ordering
We appreciate your perspective regarding our customer support and communication options to help us evolve, while we are glad to hear that you like our products. We've noted your experience for our future optimization. If you need further assistance with your orders, please feel free to reach out through our support channel. https://support.bambulab.com/liveChat
A lot of the spools that I've received lately have a loop or is super tight tucked in along the inside of the spool, enough to stop and wear on motors. Love the colors and the ship time! Thanks for listening! Jim Craft
We appreciate your perspective regarding the filament spool winding to help us evolve, while we are glad to hear that you love the colors and fast shipping. We've noted your experience for our future optimization.
共 965 条符合条件的评价
