Bambu Lab builds state-of-the-art 3D printers that break the barriers between the digital and physical worlds, bringing creativity to a whole new level. Right now we have three sites located at Shenzhen and Shanghai in China and Austin, Texas of U.S.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery service and the exceptionally intuitive setup process, which allows new users to start printing smoothly within minutes of unboxing. People are also highly impressed by the outstanding print quality, the wonderful software, and the generally reliable performance of the machines over time.
Some reviewers were not happy with technical glitches, noting unexpected extruder malfunctions, annoying cutting errors, and hardware issues after brief periods of use. Others experienced occasional delivery delays, missing items, or carrier problems that caused considerable frustration when trying to receive their packages securely.
Poor knowledge. Just guessing what could be wrong. Have to repeat responses over and over again because either not reading my messages or not understanding.
WHY CAN'T YOU PEOPLE HAVE A TECHNICAL SUPPORT DEPARTMENT IN THE UNITED STATES??
Bambu Lab 回复2026-08-18
Thank you for sharing your feedback. We’re sorry to hear that your technical support experience has not met your expectations.
We understand how important it is to receive knowledgeable, attentive, and consistent assistance when troubleshooting a technical issue.
Since we have not been able to locate your support ticket so far, we kindly request that you share your Ticket Number with us. This will allow our team to review the matter in detail and provide the appropriate assistance.
Your feedback has been shared with the relevant team as we continue improving our support process.
My printer arrived damaged and I cannot find a way to contact you other entering an online support ticket. That process was very difficult to find and work through. I am still waiting for a response. But a live person phone number, even if it is only available during certain business hours, should be easily accessible from the documentation with a new printer.
Bambu Lab 回复2026-08-18
Thank you for sharing your honest feedback with us. We sincerely apologize for the inconvenience you have experienced.
We understand your concerns regarding the support experience. While we currently do not offer phone support, our team is already working on your existing ticket to provide an appropriate solution. We recommend continuing through the same ticket, where our team will be able to follow up on your case and provide further assistance.
We will also share your concerns with our support team to help improve our service and better address customer needs.
Thank you for taking the time to share your feedback, and we sincerely apologize for the inconvenience you experienced with the shipping process.
We understand that the shipping time may exceed expectations, and have forwarded your feedback to the relevant teams for review and improvement to continuously enhance delivery speed and overall logistics experience.
The box came broken and it wouldn’t be a problem, if the cardboard wasn’t so thin. I ordered 18 spools, which means that the parcel weighted at least 18kg.
For such heavy orders, I’d prefer to get a proper thick - 5 or more layered cardboard just as usual with bambu branded boxes. This time it came with some cheap replacement box.
Bambu Lab 回复2026-08-18
Thank you for taking time to share your feedback with us. We sincerely apologize for any inconvenience you have experienced.
Please be assured that we have shared your feedback with our logistics and warehouse teams to review our packing standards. We are committed to ensuring that our shipping materials are appropriate for the items ordered to prevent any damage during transit.
If the products you received were damaged due to packaging, please create a general support ticket using the link below:
https://bambulab.com/en/my/support/general-inquiry
I'm stuck with a printer that I can't use. P2S I like the printer but If I can't get it to work, then it's no use to me.
Bambu Lab 回复2026-08-18
Thank you for sharing your feedback. We sincerely apologize for the inconvenience this has caused.
We have noted that a support ticket has already been created, and our support team is continuing to follow up and provide assistance. If the issue is still unresolved, we kindly ask that you continue replying through the existing ticket so the team can follow up further.
Your feedback has also been noted and will be shared with the relevant team for further review and improvement.
