Bambu Lab builds state-of-the-art 3D printers that break the barriers between the digital and physical worlds, bringing creativity to a whole new level. Right now we have three sites located at Shenzhen and Shanghai in China and Austin, Texas of U.S.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery service and the exceptionally intuitive setup process, which allows new users to start printing smoothly within minutes of unboxing. People are also highly impressed by the outstanding print quality, the wonderful software, and the generally reliable performance of the machines over time.
Some reviewers were not happy with technical glitches, noting unexpected extruder malfunctions, annoying cutting errors, and hardware issues after brief periods of use. Others experienced occasional delivery delays, missing items, or carrier problems that caused considerable frustration when trying to receive their packages securely.
Received a faulty H2D that gave unrelated error codes to the actual issue. But things happen and I figured there would be a simple and painless solution.
So I Contacted tech support (which has terrible US hours) and was met with an extremely unhelpful person who was seemingly clueless about Bambu products. About a hour in, it became clear that this was going nowhere and they began to ignore my messages (when confronted about this, this person admitted that they were ignoring my messages).
Not at all what I expected from the leading company in 3d printing and unless this changes, I will not be purchasing or recommending bambu in the future.
Bambu Lab 回复2026-09-07
We’re sorry that your experience with the product and our support process did not meet your expectations.
We have located your support ticket, and our team will continue to follow up with you through the existing channel to assist with your concerns. Your comments have been recorded for internal review as we work to improve our support process.
Very disappointing experience with the Bambu Lab A1 Combo
I bought the Bambu Lab A1 Combo along with 8 rolls of filament. I opened the printer and used 4 of the filaments to test the machine. Unfortunately, the printer was not working properly, and despite trying several times and troubleshooting, I continued to have the same issues. Because of this, I decided to return the printer.
What I found particularly disappointing was that I was not refunded for the 4 opened filaments. I understand that opened products may normally not be refundable, but in this situation, I only opened and used the filament because I needed to test the printer and find out whether it was working correctly.
I don’t feel that this was my fault, as there was no other way for me to know that the printer wasn’t working properly without actually using it and testing it with the filament.
I was really excited about the printer, so the whole experience was very disappointing. Unfortunately, the way the return and refund were handled has left me feeling let down, and I would think twice before purchasing from Bambu Lab again.
Bambu Lab 回复2026-09-07
We’re sorry that your experience with the product and return process did not meet your expectations.
We have located your support ticket, and our team will continue to follow up with you through the existing channel regarding your concerns. We appreciate your feedback, which helps us improve our products and service processes.
THe filters dont work. the items arent clearely labled if they come with a spool or not and the way you are managing your sessions you can actually have 2 carts or more. Poorly coded and a mess to try and add the proper filaments to my cart.
Bambu Lab 回复2026-09-07
We’re sorry that your shopping experience did not meet your expectations.
We’ve recorded your comments regarding the product filters, product information, and cart experience, and will use them to improve our website and purchasing process. If you need further assistance, please contact our support team.
https://support.bambulab.com/liveChat
Customer service is not helpful and delivery took entirely too long
I had trouble taking advantage of the sale happening online and customer service didn’t do much to resolve the issue other than say I should just buy more… which didn’t help. Then to top it off it took over 2 weeks for the filament to arrive so I had a printer I couldn’t really use for almost 2 weeks. I like the products but just ordering has been a pain and it makes me hesitant to order from Bambu again and maybe order filament from other companies instead. My first experience has just been disappointing
Bambu Lab 回复2026-09-06
We are sorry to learn that your experience with our recent promotion and shipping timeline caused such frustration. We have received your feedback regarding the support interaction and logistics, and we will be optimizing our internal processes accordingly to improve these aspects.
Thank you for sharing your thoughts, as this helps us continue to improve the user experience.
Your packing of filament is atrocious. There is never any bubble wrap or craft paper in the box. This last order came in two large boxes and I had a box of filament in each get all tore up.
Your packing of filament is atrocious.
Bambu Lab 回复2026-09-07
We’re sorry that the packaging of your filament order did not meet your expectations. We have recorded your feedback regarding this experience and will use it to improve our packaging processes. If you need further assistance with your order, please contact our support team.
https://support.bambulab.com/liveChat
Still got shipping charge with my order of $328.07.
Bambu Lab 回复2026-09-07
We appreciate your perspective regarding the shipping charges on your order to help us evolve. We've noted your experience for our future optimization.
If you would like to review the details of your shipping calculation, please feel free to reach out through our general inquiry channel.
https://bambulab.com/en/my/support/general-inquiry
Not helpful , there is no phone numbers. Delays in delivery
Bambu Lab 回复2026-09-05
We are sorry to learn that the lack of direct phone support and the shipping delays have caused you frustration. We have noted your feedback regarding our support channels for our internal review.
For inquiries regarding your delivery status, please continue to monitor your tracking link, or feel free to contact our team via Live Chat for real-time assistance:
https://support.bambulab.com/liveChat
We appreciate your perspective to help us evolve.
Second order of filament where the internal boxes are damaged and the bags no longer sealed and air tight. Very disappointing.
Bambu Lab 回复2026-09-05
We are sorry to learn that your filament order arrived with damaged packaging and compromised vacuum seals. We have noted your feedback regarding the quality of these shipments for our internal review.
If you have concerns about the usability of your filament, please connect with our team via Live Chat for immediate assistance:
https://support.bambulab.com/liveChat
Alternatively, you may submit a general inquiry ticket so we can look into this further:
https://bambulab.com/en/my/support/general-inquiry
We appreciate your perspective to help us evolve.
You offer discounts for multiple filament purchase BUT YOU NEVER HAVE STOCK AND THE DISCOUNT CANNOT BE OBTAINED FOR OUTSTANDING ORDERS!!! Result is simply I do not buy from you as your prices are out of whack.
Bambu Lab 回复2026-09-05
We have noted your feedback regarding the stock availability and the application of our multi-purchase discounts for our internal review.
We appreciate your perspective to help us evolve.
Packing of my order was very poor, showing no attempt to protect the contents of my order. More than 10 rolls of filament were put in an oversized box along with a hotend assembly with no packing whatsoever. Just a bunch of boxes loosely jostling around, rounding out and crushing each other during shipment. Both boxes of my order were shipped without any packing to protect my purchase. As a new Bambu customer, this was just my second major order and both orders were equally mistreated because of careless packing. I will now consider other brands that treat my merchandise purchases with at least some effort and care.
Bambu Lab 回复2026-09-06
We are sorry to learn that the packaging of your recent order did not meet your expectations. We have received your feedback regarding this experience and will be optimizing our packaging processes accordingly.
If you have concerns about the condition of the items you received, please feel free to reach out to our team via Live Chat:
https://support.bambulab.com/liveChat
We appreciate your perspective to help us evolve.
ordered a h2c a week ago and it finally arrives today, September 4, 2026. But guess what? It's completely shattered, with broken glass scattered everywhere. The whole thing is contaminated with glass fragments. to top it off, the printer cost me a whopping 2300 bucks. What a waste of my hard-earned cash and time!
Bambu Lab 回复2026-09-06
We are sorry to learn about the difficulties you have encountered with your delivery. We have located your support ticket, and our team will continue to follow up with you through that channel to ensure your concerns are addressed.
We appreciate your perspective to help us evolve.
We are sorry to learn that your delivery experience was slower than you expected. We have noted your feedback regarding the shipping speed for our internal review.
If you would like to inquire about the status of your order or need further assistance, please feel free to reach out to our team via Live Chat:
https://support.bambulab.com/liveChat
We appreciate your perspective to help us evolve.
X2D required new circuit board almost immediately after purchase. Not the easiest thing to change out. Cover to circuit board was a cheapo bit of plastic which was difficult to remove. Works fine now but was a struggle to start.
Bambu Lab 回复2026-09-06
We have noted your feedback regarding your experience with your recent purchase for our internal review.
If you encounter any difficulties or need technical guidance, please feel free to check our official Wiki or connect with our team via Live Chat:
https://support.bambulab.com/liveChat
We appreciate your perspective to help us evolve.
When you ship with Canada Post I have to drive an hour to go get the filament - Please ship with UPS. There is no option on ordering to leave a comment to tell you this.
Bambu Lab 回复2026-09-05
We understand the frustration caused by the lack of flexibility in choosing a courier for your deliveries. We have noted your feedback regarding the preference for UPS over Canada Post for our future logistics optimization.
If you have urgent delivery concerns or need assistance with your order, please feel free to reach out to our team via Live Chat:
https://support.bambulab.com/liveChat
We appreciate your perspective to help us evolve.
Thank you for your feedback. We have submitted this feedback to our product team as a reference for future improvements. Thank you again for your insightful observations; they help us continuously improve the user experience.
My printer arrived well packaged and functioning, but shipping was a nightmare. They linked to the wrong website for tracking, and the tracking did not update on the bambu lab website and instead showed the package stuck in one place for five days. When it was delivered, the email I got from them suggested it was left at a pickup location instead of at my home where it actually was.
At the same time, the courier delivered the package several hours before the delivery window, and left my printer out in the open in full view of the street. To make it worse, the name of the printer was printed on the box, and facing out to the street, so anyone walking past would have seen very clearly that there was a 3D printer right there for the taking. They didn't even try to ring the doorbell. I was very lucky that I was home for the day.
I would be hesitant to order from them again unless they change their courier service.
Bambu Lab 回复2026-09-05
We are pleased to hear that your printer arrived functioning, but we are sorry to learn about the significant frustration caused by the tracking inaccuracies and courier handling of your delivery. We have noted your feedback regarding our courier selection and delivery information for our future optimization.
We appreciate your perspective to help us evolve.
Two of spools so far have been tangled bad. I am at about 50 percent of what I buy needing to be untied. Last time, it was so bad I had to throw out the entire spool since I had To unwind it so much to get to tangle and couldn't put it back on. The spools keep throwing errors on my prints, Four so far on one spool. Never hear back from bambulabs either. I was hoping for a credit or something but nothing.
Bambu Lab 回复2026-09-05
We are sorry to learn about the recurring tangling issues and printing errors you have experienced with our filament. We have recorded your feedback regarding the spool quality and your previous support inquiries for our internal review.
Please submit a technical support ticket so our team can investigate these issues and provide assistance:
https://bambulab.com/en/my/support/tickets/create?from=1
We appreciate your perspective to help us evolve.
PETG roll came punctured and was tangled up so had to cut it and failed a print cause of it
Bambu Lab 回复2026-09-05
We are sorry to learn that your recent filament order arrived with damaged packaging and quality issues, resulting in print failures. We have noted your feedback regarding the condition of your filament for our internal quality review.
Please submit a technical support ticket so our team can review this issue and provide further assistance:
https://bambulab.com/en/my/support/tickets/create?from=1
We appreciate your perspective to help us evolve.
Packaging was totally inadequate, the bag was torn and the little nozzle boxes almost fell out.
Bambu Lab 回复2026-09-05
We are sorry to learn that the packaging of your recent order arrived in poor condition. We have noted your feedback regarding our packaging standards for our internal review.
If you have concerns about the condition of the items you received, please feel free to reach out to our team via Live Chat:
https://support.bambulab.com/liveChat
We appreciate your perspective to help us evolve.
Fedex Ruined everything good about bambu. The box arrived busted open so bad that products were falling out. Spools were easily missing. With the condition of the package you coulld easily see why.
Bambu Lab 回复2026-09-05
We are sorry to learn that your package arrived in such poor condition and that items were missing from your order. We have noted your feedback regarding this delivery experience for our internal review.
For assistance with your missing items, please connect with our team via Live Chat:
https://support.bambulab.com/liveChat
Alternatively, you may submit a support ticket so we can investigate your order status:
https://bambulab.com/en/my/support/general-inquiry
We appreciate your perspective to help us evolve.
