Bambu Lab builds state-of-the-art 3D printers that break the barriers between the digital and physical worlds, bringing creativity to a whole new level. Right now we have three sites located at Shenzhen and Shanghai in China and Austin, Texas of U.S.
以上内容由商家自行提供，未经平台核实。Bambu Lab（bambulab.com）在 OK.one 的综合评分为 3.1 分（满分 5 分），基于本站收录的 965 条用户评价，属于电子与科技分类，口碑一般。20% 的评价为 1 星，差评比例偏高；商家回复了 97% 的差评；评价主要围绕产品、质量、使用体验。数据最后更新于 2026-10-24。
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery service and the exceptionally intuitive setup process, which allows new users to start printing smoothly within minutes of unboxing. People are also highly impressed by the outstanding print quality, the wonderful software, and the generally reliable performance of the machines over time. Some reviewers were not happy with technical glitches, noting unexpected extruder malfunctions, annoying cutting errors, and hardware issues after brief periods of use. Others experienced occasional delivery delays, missing items, or carrier problems that caused considerable frustration when trying to receive their packages securely.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。The delivery trough dhl it's a disaster. More than 15 days to deliver a parcela from Germany to Spain it's too much
We’re sorry to learn about your experience with the shipping delay from Germany to Spain. We have noted your experience regarding the carrier service for our future optimization. Feel free to reach out if you need further assistance.
Bambu has a policy. It is a restrictive policy that discriminates against customers who don’t wish their purchases to be delivered at their residences and opt instead to retain a secure and private Australian Post Box for this function. Despite good product that works well I am reminded of this restrictive policy every time I think of making a purchase from Bambu. This is a big deterrent to making purchases from the store and most times I will look elsewhere to buy the same or similar product. I know of no other online seller in the world who will not ship to a safe and secure Australian Post Office Box. That is the reason I give only two stars.
We’re sorry to learn that our shipping policy regarding post office boxes has impacted your shopping experience. We have noted your perspective regarding delivery options for our future optimization.
The product I purchased went on sale after I made my purchase. I reached out to Bambu customer service and was told I would not be able to get a refund of the difference because I purchased my product tax exempt and that was their policy for business owners. Which makes no sense because had I purchased the producted that day it was on sale I would of paid the sale price and price guarantee is only for non-business purchases.
We appreciate your perspective regarding our promotional policies. Please note that B2B accounts are not eligible to participate in the Back to School Sale, nor are they covered by price protection. To be eligible to participate in the Bambu Lab Store Back to School Sale, you must be an individual resident aged 18 or older with a Bambu Lab account during the sale period.
We’re sorry to learn about your disappointing experience with our support service. We have noted your feedback regarding your experience for our future optimization. Since you already have an ongoing ticket with us, our team will continue to follow up with you directly through that channel.
My P2S says I need to upgrade my firmware but the upgrade button is grayed out. I setup a USB with the downloaded firmware but it says there is no firmware on the USB.
We’re sorry to learn about the difficulties you are experiencing with your P2S firmware update. You can check our official guide for updating the firmware on your P2S to help resolve this. https://wiki.bambulab.com/en/p2s/firmware-update If the issue persists, please feel free to reach out to our support team through our live chat. https://support.bambulab.com/liveChat
Your website needs better descriptions. You should also be able to make split payments
We appreciate your perspective to help us evolve. We've noted your feedback regarding the website descriptions and payment options for our future optimization. If you encounter any issues in the future, feel free to reach out.
I made a big purchase and the tracking was really bad. People came to my building at 11pm and instead of using the doorman the called me on the phone on a number I didn't know. And then the mark it as couldn't deliver. The box was clearly half open (nothing was missing) and some of the internal boxes damaged.
We’re sorry to learn about your frustrating delivery experience, including the tracking issues, delivery attempt, and damaged packaging. We have noted your feedback regarding the courier service for our future optimization. If you need any further assistance with your order, please feel free to reach out by submitting a support ticket. https://bambulab.com/en/my/support/tickets/create?from=1
The box came broken. Terrible logistics service. Great product
We are pleased to hear that you are enjoying our product, though we are sorry to learn that your shipment arrived with damaged packaging. We have recorded your feedback regarding our logistics service for our internal process review. We appreciate your perspective to help us evolve.
UPDATE BELOW PLEASE READ. My brand new A2L had a extruder motor failure within a week normal of use. Bambu customer support was SLOW to respond but did finally agree to send me a new extruder motor. When I tried to install the replacement motor, the cooling fan connector on the TH board pulled off with the fan connector. Since then, nothing but pandering from Bambu! I didn’t try to remove the connector improperly, I did EXACTLY as the YouTube replacement guide showed. Unfortunately for me this didn't work and bambu seems unwilling to remedy this. This will be my final purchase with bambu. If you decide to buy bambu, be hopeful you don't have any issues! Bottom line, customer support AFTER the sale is non existant in my experience. I do not reccomend buying from Bambu. UPDATE. Bambu has agreed to refund my cost for the new TH board. My printer is once again printing beautifully. I did not edit my original review, this was my experience. It took THIRTEEN days from initial contact to resolution. Had I waited for bambu to replace the TH board it would have taken longer to my week old printer back up and running again... Overall bambu made it right just rather slowely.
We are sorry to learn about the difficulties you encountered during the repair process and the frustration caused by our support interactions. We have located your support ticket, and our team will continue to follow up through that channel to address these ongoing concerns. We have noted your feedback regarding our technical assistance and communication timelines for our internal process review. Please check your existing ticket for further updates from our support team.
This is my first time ordering with this company and they sent me someone else's order. I'm now going through the process of sending that order back and it's taking a while for them to set up the return shipment for the wrong order, and they won't ship my actual order until I've returned the wrong order.
We are sorry to learn that the experience with your recent order did not meet your expectations. We have located your existing support ticket, and our team will continue to follow up through that channel to address your shipping concerns. We have noted your feedback regarding our return and replacement process for our internal review. Please check your existing ticket for further updates from our support team.
Not too helpful, especially since I can’t swap this stuff out for what I need and your telling me I have to bare the shipping costs… pretty crummy support for your customers
We are sorry to learn that our policy regarding returns and associated shipping costs did not meet your expectations. We have located your support ticket, and our team will continue to communicate with you through that channel to ensure the situation is clear. We have noted your feedback concerning our return guidelines for our internal process review. We appreciate your perspective to help us evolve.
I gave a detailed explanation of my problem. I noted how I tried the recommendations from the web site wiki and I was still having a problem. The response? It was a cut and paste from the wiki, which I just stated I had already done. So I responded to that, and I got the next page from the wiki in a cut and paste. I then included my logs and was told it was my wifi antenna. So I ordered a new one. While waiting for that to arrive, they ticket was closed. So I opened it back up and was quite annoyed. I was told it's automatic. And then no one reviewed my case again to look further into the problem. Now my ticket is closed again and this is without a resolution.
We are sorry to learn that the troubleshooting process and our communication regarding your technical issue did not meet your expectations. We have noted your feedback concerning the ticket closure and support responses for our internal process review. To ensure your case receives the attention required, please submit a new technical inquiry so our team can investigate this further: https://bambulab.com/en/my/support/tickets/create?from=1 We appreciate your perspective to help us evolve.
No communication about deliver. When delivered, box was left in front of garage in the rain. Covered porch a few feet away.
We are sorry to learn that the communication regarding your delivery was lacking and that your package was left in an unsuitable location. We have noted your feedback concerning the courier's handling for our internal review. If you have concerns about the condition of the items inside, please feel free to reach out to our support team here: https://bambulab.com/en/my/support/tickets/create?from=1 We appreciate your perspective to help us evolve.
This is the second time I had an order of filament shipped to me. Also the second time over 50% of the spools were damaged. They were not packed with any cushion materials and were bouncing around loose inside the box. Very disappointing for such a large company to not ship materials appropriately. I now have $46 of filament I had to throw away.
We are sorry to learn that your recent filament order arrived in unsatisfactory condition. We have noted your feedback regarding our packaging standards for our internal review. If you have concerns about the damaged items, please submit a support ticket so our team can investigate the situation: https://bambulab.com/en/my/support/tickets/create?from=1 We appreciate your perspective to help us evolve.
Had zero issues with my X1C. My new X2D with AMS 2 is another story. The AMS quit working and I seem to be in an endless debug - replace parts cycle. I asked them to just send me a replacement AMS 2 and be done with it, but instead they are forcing me to go through this tedious time consuming process. I am not a 3D printer repair technician. I doubt this will end well...
We are sorry to hear about the difficulties you are experiencing with your new AMS unit and the frustration caused by the troubleshooting process. Your case has been escalated to our senior support team, who will continue to assist you via your existing ticket to find a solution and get your equipment back in working order.
delivery time was excessive! Price was high.
We are sorry to learn about your frustration regarding the delivery time and the pricing of your purchase. We have noted your feedback for our future logistics and service optimization. If you have any further questions or need assistance, feel free to reach out to our team. https://support.bambulab.com/liveChat
My printer has not worked for a while. Support keeps suggesting I need to replace parts. So far I've spent about $350 fixing my printer and it still doesn't work. this may be my last Bambu
We are sorry to learn about the ongoing issues you have experienced with your printer. Please note that our support team is aware of your situation and will continue to follow up with you through your existing support ticket regarding the repair options provided. We appreciate your patience as we work to resolve this matter.
the way your system handles PO boxes is clunky. I added a box number for our internal sorting and your bots tried to say the address was undeliverable, it was very unclear on how to fix the issue and it took almost an extra week to resolve.
We are sorry to learn about the frustration you experienced with our address validation process. We have received your feedback and will be optimizing related processes. It would be helpful if you could update the default shipping address in the "My Address" section of your "Account Center" on your Bambu Lab Store account.
Product is great, shipping is awful. 10 days for basic PLA, no meaningful tracking, box was beat up upon delivery. In this day and age where we get same or next day delivery from the likes of Amazon you need to do better. I'll be exploring filament from other sources that offer reliable shipping.
We appreciate your feedback regarding the product quality and are sorry to learn about the shipping experience you had with your recent filament order. We have noted your concerns regarding delivery timelines and parcel handling for our future service optimization. If you have any further questions or need additional assistance, please feel free to reach out to us: https://support.bambulab.com/liveChat
共 965 条符合条件的评价
