Bambu Lab builds state-of-the-art 3D printers that break the barriers between the digital and physical worlds, bringing creativity to a whole new level. Right now we have three sites located at Shenzhen and Shanghai in China and Austin, Texas of U.S.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery service and the exceptionally intuitive setup process, which allows new users to start printing smoothly within minutes of unboxing. People are also highly impressed by the outstanding print quality, the wonderful software, and the generally reliable performance of the machines over time.
Some reviewers were not happy with technical glitches, noting unexpected extruder malfunctions, annoying cutting errors, and hardware issues after brief periods of use. Others experienced occasional delivery delays, missing items, or carrier problems that caused considerable frustration when trying to receive their packages securely.
I love Bambu printers, I just got into the hobby a month ago, in this time, I now own 2 Bambu printers. And no, I am not interested in these printers as a business. The reason I gave 2 stars is because Bambu responded to my situation. The X2D recognizes the build plate that originally came with the printer, the additional plate I ordered due to the amount of printing that I do, the printer does not recognize the plate that I ordered from the Bambu Labs Store. Bambu said that it was an old version build plate. So I paid the regular price for an old version build plate. Why didn't Bambu just send me the latest version plate? Why wasn't it identified as an old version plate and offered at a discount? If making money on the old version plates was an issue, be transparent, list it on the Bambu store, and offer the plate at a discount until the older version plates are 'out of stock'. I asked Bambu, 'why don't they just send me a current version plate' but I received no response, they closed my ticket. The solution to the problem should not be to turn off the build plate recognition feature on the printer, I'm assuming it's a feature for a reason, now that feature is turned off for all build plates.
Bambu Lab 回复2026-09-12
We are sorry to learn that the build plate recognition experience and our support communication did not meet your expectations. We have noted your feedback regarding the build plate versioning and our support process for our internal review.
If you have further concerns or wish to discuss this matter, please submit a new support ticket so our team can provide further assistance:
https://bambulab.com/en/my/support/tickets/create/printer?from=1
We appreciate your perspective to help us evolve.
My tungsten hf nozzles and tpu assist module are in limbo and no one can tell me anything
Bambu Lab 回复2026-09-12
We are sorry to learn that there is confusion regarding your recent order and that you have not received the expected clarity. We have noted your feedback for our internal review to help us optimize our communication processes.
If you would like us to investigate this further, please submit a support ticket via the link below:
https://bambulab.com/en/my/support/general-inquiry
We appreciate your perspective to help us evolve.
Way to expensive spare Parts. Combined with your policy of closed ecosystem one of the reasons, my next Printer is Not going to be a Bambu. You started so good…
Bambu Lab 回复2026-09-12
We have noted your feedback regarding our spare parts pricing and the ecosystem structure for our internal review. We are sorry to learn that these aspects have influenced your experience with our brand.
Your candid perspective is valuable as we look toward future adjustments.
Delivery left on top of gate, any passerby could have taken it. Bambu needs to get a better delivery service.
Bambu Lab 回复2026-09-12
We are sorry to learn about your concern regarding the delivery placement of your recent order. We have noted your feedback regarding our courier services for our internal review to help us optimize future shipping experiences.
We appreciate your perspective to help us evolve.
This X2D printer has a problem pulling filament into the extruder only on one line. I need to pull the filament out, trim off some of the filament and put the filament back in the line and press continue. It works perfectly for awhile.
Bambu Lab 回复2026-09-12
We are sorry to learn that you are experiencing consistent issues with filament loading on one line of your X2D printer. We have noted your feedback regarding this performance issue for our internal review.
For real-time troubleshooting, please feel free to connect with our team via Live Chat:
https://support.bambulab.com/liveChat
Alternatively, you may submit a technical support ticket for a deeper investigation:
https://bambulab.com/en/my/support/tickets/create/printer?from=1
We appreciate your perspective to help us evolve.
Overall, app and everything is 5 stars, but sometimes with small parts, it fails and it prints randomly with a bunch of PLA everywhere. That puts us down to 4 stars. Then, the main let down is that sometimes, on the AMS Lite, the wheels that push the filament through don’t have enough power to rotate the spool. This means that about every 5 minutes, the 3D printer pauses printing, and says filament may be stuck. Now, I will say that twice, there was a kink in it, but this has probably happened about 50 times now.
Bambu Lab 回复2026-09-12
We appreciate your feedback regarding the AMS Lite and print quality performance. We have noted your observations regarding the filament feeding consistency and print results for our internal product improvement review.
If you would like technical guidance on these issues, please feel free to submit a support ticket via the link below:
https://bambulab.com/en/my/support/tickets/create/printer?from=1
We appreciate your perspective to help us evolve.
The purple PETG-CF was out of stock for far too long; also reel-less refills are still not available. We build products that require this specific filament, and this impacted our production.
Bambu Lab 回复2026-09-12
Thank you for your feedback.
We are sorry that filament availability is limited. We understarnd how important a stable selection is for your projects and will pass your feedback on to the relevant teeam to further improve stock levels.
**Disappointing Customer Service Experience**
I don't like that there doesn't seem to be a real person available to actually help when customers have an issue. I recently messed up a part on my printer and initially thought I had put the printer out of commission. I ended up using Google AI to figure out what was wrong and get answers to my questions.
When I did receive responses from customer service, they appeared to be AI-generated and didn't feel like anyone was really taking the time to understand or care about the problem.
I even replied to one of the messages explaining that the problem was my fault and that I had already ordered the replacement part for the one I damaged. The system then sent another message saying that I hadn't replied. I went into the customer service portal and replied there as well, only to eventually receive this "How did we do?" survey.
That's frustrating because I was looking for actual customer support, not just automated responses and a survey at the end.
The printer itself may be great, but customer service is an important part of buying a product like this. The next time I'm considering purchasing another 3D printer, I'll be looking at the company's customer service and support options beforehand.
Bambu Lab 回复2026-09-12
We are sorry to learn that your experience with our communication process felt impersonal and did not meet your expectations during your troubleshooting. We have noted your feedback regarding these interactions for our internal review to help us optimize our support approach.
If you need any further assistance, please feel free to reach out to our team via Live Chat:
https://support.bambulab.com/liveChat
We appreciate your perspective to help us evolve.
My issue is only that you do not have good stock of your filaments
Bambu Lab 回复2026-09-12
Thank you for your feedback.
We are sorry that filament availability is limited. We understarnd how important a stable selection is for your projects and will pass your feedback on to the relevant teeam to further improve stock levels.
Delivery speed, or processing of simple order as filaments, is very slow compared to other suppliers which makes you lose lots of customers by my estimation. I can understand that a printer itself takes more time, but thinks like filament should leave the facility the same day or the next in comparison to other suppliers.
Bambu Lab 回复2026-09-12
We appreciate you choosing our filaments and are glad to hear you are a supporter of our products. That said, we have noted your recent experience regarding order processing times and have shared these concerns with our logistics and warehouse teams for internal review.
We appreciate your perspective to help us evolve.
shipments are packaged poorly, and take to long to arrive
Bambu Lab 回复2026-09-12
Thank you for pointing out the issues with our packaging and delivery speed. We have shared your specific comments with our logistics and warehouse teams as part of our ongoing review process.
We appreciate your perspective to help us evolve.
I like the printer the filament and the experience. What I would like to have is the ability to do more in the phone app like scaling or doing simple modifications to the model. Also would be great to have better sales and more explicit explanations of a coupon. I had one coupon for 99% off and did not see where it said only for the beginners kit. Also, I wish I would get more kits for that price but that's on me for not understanding how the coupon works
Thanks
Bambu Lab 回复2026-09-12
We are pleased to hear that you are enjoying your printer and our filament. We have noted your interest in expanded mobile app functionality and your feedback regarding the clarity of our coupon terms for our internal review.
We appreciate your perspective to help us evolve.
Not able to use when the internet is down or when the website is is down
Bambu Lab 回复2026-09-12
We have noted your experience regarding the printer's performance during internet or server outages for our internal review. If you encounter difficulties accessing your printer's features, please feel free to reach out via Live Chat for guidance:
https://support.bambulab.com/liveChat
We appreciate your perspective to help us evolve.
We had issues with our brand new machine. They were not addressed and we had to purchase parts to fix the machine. Our engineer tried to contact you and you all just stopped responding.
Bambu Lab 回复2026-09-10
We are sorry to learn about the issues with your brand new machine and the communication breakdown with our team. We have noted your experience for our future optimization.
Feel free to reach out if you need further assistance.
https://bambulab.com/en/my/support/tickets/create?from=1
Technical support is a huge hassle and is only helpful half the time.
Bambu Lab 回复2026-09-11
We’re sorry that your experience with our technical support has been frustrating.
We have located your support ticket, and our team will continue to follow up with you through the existing ticket to assist with your concerns.
Sell me a part , doesn’t work, sell me another part. Not in stock, too bad. No communication that explains anything. I have been printers from you for ten years and have never been in a situation like this. I have customers waiting on their orders and I can’t deliver! Pretty sad!
Bambu Lab 回复2026-09-11
We’re sorry that this experience has been so frustrating, especially after the trust you’ve built with our products over the years.
We understand how serious this is when it affects your ability to fulfill orders for your own customers. We have located your support ticket, and our team will continue to follow up with you through the existing ticket to assist with your case.
I was very happy that you take refunds but a little unhappy that you make the buyer pay for the shipping. I would rather buy bamboo products through Amazon with easy returns in the future. Also, it was not very clear that the AMS unit came with all the pieces needed to hook it up and that is why I ordered all the pieces. You will not find the AMS unit on my account because another person bought it as a birthday gift from your store.
Bambu Lab 回复2026-09-10
We appreciate your perspective to help us evolve regarding our return policies and product documentation clarity. We have noted your experience for our future optimization.
Feel free to reach out if you need further assistance.
https://support.bambulab.com/liveChat
Shipping for replacement parts is way too slow. It’s okay for most filament when it’s available.
Need to offer expedited or even overnight shipping for parts. Had my main machine down for almost 2 weeks waiting on my shipment this time. Bambu should put all replacement parts in Amazon FBA so they can do prime delivery. Even if you charge a premium on Amazon prime there are enough Bambu printer users that would be willing to pay extra to have the replacement part same day or next day.
Follow up: I’m not even referring to just support cases, when I reach out to support that is easily another week on the above.
Bambu Lab 回复2026-09-11
We’re sorry that the wait for replacement parts has been so frustrating and has kept your machine down for so long. We understand how disruptive that can be when you rely on the printer for regular use. We have located your support ticket, and our team will continue to follow up with you through the existing ticket to assist with your concerns.
Hi everyone, I’d actually love to give it 5 stars! But it’s frustrating when the new AMS 2 Pro has issues with the internal hub unit and you have to take it apart just to prove to support that it isn’t dirty or defective. Since I’m clearly not the only one with this problem—as you can see online—and Bambu Lab has already shipped out quite a few replacement parts, the issue is obviously well known. A faster solution for manufacturing defects would certainly boost customer loyalty, but the current approach doesn't help.
Bambu Lab 回复2026-09-11
We appreciate you sharing this feedback, and we’re sorry that your experience with the AMS 2 Pro and the support process has been frustrating.
We understand how disappointing it is when resolving the issue requires extra effort on your side. We have located your support ticket, and our team will continue to follow up with you through the existing ticket to assist with your concerns.
I have placed several orders in the past but with this particular order over half of the filaments (including both refills & filaments on spools) were poorly wound & tangled causing them to get stuck in my AMS 2 PRO & extruding problems. I've had numerous failed prints causing a loss/waste of filament. Including the time & work put into these. I know this happens occasionally but never this many separate colors & types in a single order. I have been very disappointed.
Bambu Lab 回复2026-09-11
We’re sorry that this filament order did not meet your expectations, especially after your previous positive ordering experiences. We understand how frustrating it is when print failures lead to wasted material and time. If you are still experiencing these issues, please submit a support ticket through the link below so our team can review your case and assist you further.
https://bambulab.com/en/my/support/general-inquiry
