Bambu Lab builds state-of-the-art 3D printers that break the barriers between the digital and physical worlds, bringing creativity to a whole new level. Right now we have three sites located at Shenzhen and Shanghai in China and Austin, Texas of U.S.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery service and the exceptionally intuitive setup process, which allows new users to start printing smoothly within minutes of unboxing. People are also highly impressed by the outstanding print quality, the wonderful software, and the generally reliable performance of the machines over time.
Some reviewers were not happy with technical glitches, noting unexpected extruder malfunctions, annoying cutting errors, and hardware issues after brief periods of use. Others experienced occasional delivery delays, missing items, or carrier problems that caused considerable frustration when trying to receive their packages securely.
Everything was very good, quick delivery and no problems during the process etc. But… It would have been nice to be advised or to have some sort of publicity so I could be aware that you were about to launch the P2S for almost the same price as the P1S. Now I have a brand new printer that I have not even started using and is already old!
Bambu Lab 回复2026-09-13
We are pleased to hear that your overall purchasing experience met your expectations. Regarding product release schedules, we understand your perspective on how market availability can influence the timing of a new purchase.
We have noted your feedback on our product announcements for our internal review. For the latest updates and future product information, we recommend subscribing to our official newsletter or following our social media channels.
We appreciate your perspective to help us evolve.
Finding a copy of my invoice is quite tricky. Performance of the webpage is slow
Bambu Lab 回复2026-09-14
We’re sorry that finding your invoice and using the website has been frustrating. We’ve noted your comments and will use them as we continue reviewing the website experience. If you need further assistance, please feel free to contact our support team.
https://support.bambulab.com/liveChat
Great customer orientated service. Fast and efficient! First a step by step guide for self repair, then a quick swap for a brandnew printer as it turned out that I couldn’t repair the printer myself. Albeit good service, things start to look cheap once you dig deeper into the printer. It would be better and more sustainable if users were able to repair the printer by themselves.
It would be great if you extended your student discount or offered a military discount
Bambu Lab 回复2026-09-14
We appreciate you sharing this suggestion. We’ve recorded your feedback regarding student and military discount options and will take it into consideration for future review.
I am having más 2 pro issues where it’s not feeding. They took almost two weeks to receive a board where that didn’t fix the issue so now I need to buy a part to figure this out
Bambu Lab 回复2026-09-14
We’re sorry that your experience with the AMS 2 Pro and the troubleshooting process has been so frustrating.
We understand how disappointing it is when a replacement part does not resolve the issue and further steps are still needed. We have located your support ticket, and our team will continue to follow up with you through the existing ticket to assist with your case.
I am extremely disappointed with Bambu Lab's domestic shipping speed within Canada.
My order took around 10 days to travel from the East Coast to the West Coast. For domestic shipping within the same country, this is unacceptable—it is practically the same delivery time as ordering directly from China via AliExpress or Temu, which completely defeats the purpose of buying locally.
The main issue seems to be relying on UPS ground shipping across the country. I strongly urge Bambu Lab to set up a fulfillment warehouse in the Vancouver area for Western Canada, or switch to faster couriers.
Great products, but until cross-country logistics improve, I will likely look elsewhere for my next purchase rather than waiting this long again.
Bambu Lab 回复2026-09-12
We are sorry to learn that the delivery time for your recent order within Canada did not meet your expectations. We have noted your feedback regarding our current logistics choice and domestic fulfillment coverage for our internal review.
We appreciate your perspective to help us evolve.
Responsiveness was decent. Reaching a live person during EST hours should be easier. Solution was to sell me more, and I was already well aware of the product. Not even a small discount offered.
Bambu Lab 回复2026-09-13
We recognize your frustration with our support accessibility and the nature of the solution provided during your recent interaction. We have located your support ticket, and our team will continue to work with you through that channel to address your concerns regarding the proposed resolution.
We have noted your feedback on our contact availability and service approach for internal review.
We appreciate your perspective to help us evolve.
This was my first time ordering and I missed one item. When I received my order I contact and request if I can order that missing item. But they didn’t agree to give me same price as if I had ordered before because it was discounted.
So didn’t appreciate their customer service. Not sure about product yet
Bambu Lab 回复2026-09-13
We are sorry to learn that you feel dissatisfied with the support provided regarding your recent order inquiry. We have noted your feedback about our pricing policies and order management for our internal review.
We appreciate your perspective to help us evolve.
The shipping and service were fantastic, but the printer itself feels a bit cheap and fragile. The instruction manual was also somewhat confusing. That said, it shows real potential to make great products. You do need to buy various filaments though, so I feel it’s definitely aimed at developers and tech enthusiasts.
Bambu Lab 回复2026-09-12
It is great to know that our shipping and support team met your expectations. We have shared your thoughts on the printer's build quality and manual clarity with our design and documentation teams to help guide our future iterations.
We appreciate your perspective to help us evolve.
Videos are helpful. Support takes way too long to respond and there is a lot of back-and-forth for a new machine under warranty. That is disappointing.
Bambu Lab 回复2026-09-13
We appreciate you highlighting the value of our support videos. We recognize your frustration regarding the extended response times and the repetitive communication process for your new printer. We have located your support ticket, and our team will continue to work with you through that channel to resolve these issues more efficiently.
We have noted your feedback regarding our support process for our internal review.
We appreciate your perspective to help us evolve.
Its confusing on the navigation when I was trying to find the filaments I was looking for. Sometimes it displays all the filaments, sometimes it only shows specific types of PEG.
Bambu Lab 回复2026-09-12
We have noted your observations regarding the product category display and navigation challenges you experienced on our website. We have shared this report with our web team so they can look into the site's browsing and filtering behavior.
We appreciate your perspective to help us evolve.
The biggest issue by far was trying to use the ams and print from the SD card. It doesn't work, the only way to use ams is from the app or pc software but it's never mentioned anywhere. Also it would be nice to have maintenance information as to when and where to lubricate the printer.
Bambu Lab 回复2026-09-13
We have noted your experience regarding the challenges with AMS operations via SD card and the need for more accessible maintenance documentation. We have shared your feedback with our product and documentation teams for internal review to help guide future updates.
We appreciate your perspective to help us evolve.
We have noted your feedback regarding our packaging standards and shipping timelines, and we have shared this information with our logistics and warehouse teams for internal review.
We appreciate your perspective to help us evolve.
My wife and I both ordered support material on the same day and my order came four days after hers
Bambu Lab 回复2026-09-13
We have noted your experience regarding the difference in delivery times for orders placed on the same day. While shipping durations can vary based on individual shipment routing and warehouse processing, we have shared your observations with our logistics team for internal review.
We appreciate your perspective to help us evolve.
It's too hard to find some things like accessories
Bambu Lab 回复2026-09-13
We have noted your feedback regarding the challenges in navigating our website to locate specific accessories. We have shared your observations with our web team for internal review as we look into improving our site's search and categorization features.
We appreciate your perspective to help us evolve.
It was easy enough to order the piece, but I had requested help quite awhile back and got none.
Bambu Lab 回复2026-09-13
It is good to hear that the ordering process was straightforward for you. If you still require assistance regarding your earlier inquiries, please feel free to reach out to our team via the channels below.
You may connect via Live Chat for immediate support:
https://support.bambulab.com/liveChat
Alternatively, you may submit a support ticket so our team can follow up on your questions:
https://bambulab.com/en/my/support/tickets/create?from=1
We appreciate your perspective to help us evolve.
Delayed communication. Noncommitted when they know a problem. It's a great product that support needs a lot of work
Bambu Lab 回复2026-09-13
We are pleased that you find our product performance impressive. We have noted your concerns regarding our communication response times and support process for our internal review.
We appreciate your perspective to help us evolve.
We are sorry to learn that your order did not ship as quickly as you expected. We have noted your feedback regarding the processing times and will use it to help guide our future logistics improvements.
We appreciate your perspective to help us evolve.
We are sorry to learn that your package arrived damaged and that some items were missing. We have located your support ticket, and our team will continue to work with you through that channel to resolve these issues.
We appreciate your perspective to help us evolve.
The buying process was good, the delivery service was not good. I had the product shipped to my office thinking it would come UPS/FedEx/USPS, but it was shipped by a third party. The delivery service delivered the product after hours at the front door, in sight of all passerby's. Luckily the box wasn't stolen, but common sense isn't so common.
Bambu Lab 回复2026-09-13
We are pleased to hear that our ordering process met your expectations. However, we have noted your concerns regarding the delivery handling and the choice of carrier for your shipment. Your experience has been shared with our logistics team to help inform our future delivery arrangements.
We appreciate your perspective to help us evolve.
