Bambu Lab builds state-of-the-art 3D printers that break the barriers between the digital and physical worlds, bringing creativity to a whole new level. Right now we have three sites located at Shenzhen and Shanghai in China and Austin, Texas of U.S.
以上内容由商家自行提供，未经平台核实。Bambu Lab（bambulab.com）在 OK.one 的综合评分为 3.1 分（满分 5 分），基于本站收录的 965 条用户评价，属于电子与科技分类，口碑一般。20% 的评价为 1 星，差评比例偏高；商家回复了 97% 的差评；评价主要围绕产品、质量、使用体验。数据最后更新于 2026-10-24。
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery service and the exceptionally intuitive setup process, which allows new users to start printing smoothly within minutes of unboxing. People are also highly impressed by the outstanding print quality, the wonderful software, and the generally reliable performance of the machines over time. Some reviewers were not happy with technical glitches, noting unexpected extruder malfunctions, annoying cutting errors, and hardware issues after brief periods of use. Others experienced occasional delivery delays, missing items, or carrier problems that caused considerable frustration when trying to receive their packages securely.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Delivery takes too long for a modern company.
We’re sorry that the delivery time did not meet your expectations. Thank you for taking the time to share your comments with us. We’ve noted your feedback regarding the delivery experience for future review.
Everything was fine with delivery. It's a shame I have to buy parts for my printers that are in warranty because the tech support takes 2 weeks to answer, but paying for a defective part is three days...seems strange and borderline illegal in my state. I have opened the ticket, do I need to again?
We’re sorry that the support response time has made this situation frustrating. For issues covered under the applicable warranty terms, replacement parts do not need to be purchased at the customer’s expense. Please submit a support ticket through the link below, and our team will review your case and assist you further. https://bambulab.com/en/my/support/general-inquiry
A few months ago I bought a Bambu Lab A1 3D printer including the AMS lite system. Unfortunately, after only a few months of ownership and 50 hours of printing time, I have already experienced multiple issues with the printer. I have now been in contact with Bambu Lab support back and forth for more than a month, and have spent a considerable amount of my own time troubleshooting, cleaning, testing and replacing parts per their instructions, in an attempt to get the printer working reliably. To be fair, their support team has been responsive and polite and tried to solve the case. The issue is that they expect you, the customer, to spend countless hours performing extensive troubleshooting and complicated DIY repairs on what is essentially a brand-new 3D printer. All becoming increasingly frustrating when the issues keep persisting. At this point, I haven't been able to use the printer for more than a month and I am still waiting for a proper long-term solution from Bambu Lab. So... If you are like me - a casual user who mainly wants to make the occasional print every other week, then I would not recommend buying a Bambu Lab printer. If you are a 3D-printing enthusiast who enjoys extensive troubleshooting, repairing and tinkering, your experience may be different I would also like to note that I did a lot of research before making the purchase and was influenced by the many reviews describing Bambu Lab as the “Apple of 3D-printing”, with products that “just work”. That comparison has certainly not matched my experience to say the least. I will make sure to update this review if and when the case is ultimately resolved.
We’re sorry to learn about your ongoing experience and the time you have spent troubleshooting your printer and AMS lite. We have located your support ticket, and our team will continue to follow up through it to work toward a resolution. We’ve also noted your experience regarding the troubleshooting process for our future optimization.
We’re sorry to learn about your experience with product availability. We've noted your experience for our future optimization regarding stock levels.
From the time the money came out of my account and the time the package arrived was lame. if anything Bambu could improve on it would be a more speedy was of delivering the product. If bambu was available on Amazon I would never order another thing from their website. Also, the rewards is a joke, oh you spent $100, here is a dollar off your next purchase. Jokers
We’re sorry that the ordering and delivery experience did not meet your expectations. We understand your concerns about delivery speed and the value of the rewards program, and we’ve noted your comments for internal follow-up. We regret that this experience left you feeling disappointed.
This isn't a complaint against the agent, it's that the H2C has been constantly struggling since I laid down $2700+ for it. I have spent close to 100 hours repairing the thing. IT's currently out of order and has been that way far weeks. You need to figure out a way for getting these things serviced, I don't have tiny hands and ninja assembly skills.
We’re sorry that your experience with the H2C has been so frustrating, especially after you invested so much time trying to keep the machine running. We understand how difficult it is to deal with repeated issues and have the printer out of service for several weeks. Please submit a printer technical support ticket through the link below so our team can review your case and assist you further. https://bambulab.com/en/my/support/tickets/create/printer
It is too hard to solve problems with just computer chat. I spent too long trying to fix this problem because of this method of support. Way too long when it was a very simple fix after the representative finally understood my problem
We’re sorry to learn about your experience with our support channels and the time it took to resolve your issue. We have located your support ticket, and our team will continue to follow up through it. Please note that you can also reach our US support team by calling 1-833-443-0005 from Monday to Friday, 9:00 AM to 12:00 PM Central Time, excluding holidays.
I don't like that it seems to take 24 hours for the support team to respond to a problem.
We’re sorry that the support response time did not meet your expectations. We understand that waiting for assistance can be frustrating, especially when you are trying to resolve an issue. We have located your support ticket, and our team will continue to follow up with you through the existing ticket.
I am missing pieces. And this is not easy to put together
We’re sorry that parts were missing and that the assembly process was difficult. We understand how frustrating it is when you cannot complete the setup as expected. We have located your support ticket, and our team will continue to follow up with you through the existing ticket to assist with your case.
Delayed 1 day and Didn’t get notification that when will my order come.
We’re sorry that the delivery update was not provided as clearly as expected. We understand how inconvenient it is not to receive timely information about when your order would arrive. We’ve noted your feedback regarding delivery communication and will follow up internally to review the experience.
Fast delivery, meh quality. Delivery was fast, but the filament I received isn’t as good of quality as I would have expected.
We’re glad to hear that your order arrived quickly, but we’re sorry that the filament quality did not meet your expectations. We appreciate you sharing this feedback and will take it into consideration as we continue improving our products.
I like their products, I even will say the support is ok through the speed of it is so slow for major issues. The real problem lem is the filament delivery...it just plain sucks! The boxes used are so flimsy I have not had a single order not showed up smashed in months. Then to.top it all off, the spools inside are not packaged In a way to protect them. They are smashed boxes, broken seals on filament and so on... I have started to move to other filaments strictly based on this horrible package and delivery
We appreciate your perspective to help us evolve. We've noted your experience regarding the filament packaging and delivery issues for our future optimization.
I was so excited to setup my H2D, but alas, the security key was missing upon arrival . I sent a request for them to ship me one, and I was told they would have tech support look into it. This delayed my receipt yet another day. I still do not have the part, and by the time I am able to get back to the printer, I will have owned it two weeks and not have been able to use it.
We’re sorry to hear about your experience with the missing security key and the delay in getting started. We have located your support ticket, and our team will continue to follow up through it.
I like all of the info but there are so many other sales and banners that it is very confusing. You click on the sale and are supposed to get a discount but when it come time to check out you still have to pay shipping even through the deal was for free shipping.
We appreciate your perspective to help us evolve. We've noted your experience regarding the website interface and checkout details for our future optimization.
Took 12 days for a delivery that said it would take 3-6.
We’re sorry that your delivery took longer than the estimated 3–6 days. We understand how frustrating it is when an order does not arrive within the timeframe shown at checkout. We’ve noted your feedback and will follow up internally to review the delivery experience.
After running an Ultimaker 3 trouble-free for over 10 years, I expected a flagship Bambu ecosystem running official PETG and PETG-CF to be a true "no-brainer." Instead, after 2 months of exhaustive calibration passes, I'm sitting at a ~90% failure rate—primarily driven by persistent under-extrusion that stock presets fail to resolve. High-speed printing amplifies PETG stringing, layer adhesion anomalies, and volumetric bottlenecks that slower legacy printers like the UM3 simply never encountered. Still, for a flagship tier, fighting stock profile under-extrusion for 8+ weeks shouldn't be required. Disappointing experience for legacy prosumer migrators.
We appreciate the detailed review and understand your frustration with the calibration and under-extrusion issues using PETG profiles. We have noted your experience regarding high-speed printing performance for future optimization. Please reach out to our technical support team so we can assist you further with these settings. https://bambulab.com/en/my/support/tickets/create?from=1
You do not keep PETG filament in stock. This is a continuing problem.
We understand your frustration regarding the continuous stock availability issues with PETG filament. We have noted your experience for our future optimization as we work to improve inventory flow.
You guys need to improve your return proccess. This experience forced me to look for other places for my supplies. I need a company that cares for me as a valued customer.
We’re sorry that your return experience left you feeling unsupported and led you to consider other suppliers. We’ve noted your feedback and will follow up internally to review the experience and identify areas for improvement.
When I got the 3d printer in I hooked it all up and it worked for a half hour and stopped and I did everything that the Al told me to do and it didn’t fix anything and it don’t help when you guys don’t have a number for anyone to contact so I sent it back and I’m hoping that are going to send my money back I had to pay $87 dollars to ship it back to them
We are sorry to learn about your experience with the printer stopping shortly after setup and the frustration caused by the return shipping cost and lack of phone support. We have noted your experience for our future optimization. Feel free to reach out if you need further assistance via our support team: https://support.bambulab.com/liveChat
The product is great, and nothing is damaged; however, it took a long time to ship.
We are pleased to hear that the product is great and undamaged, though we are sorry for the long shipping time you experienced. We have noted your experience for our future optimization to improve our logistics delivery services.
共 965 条符合条件的评价
