Bambu Lab builds state-of-the-art 3D printers that break the barriers between the digital and physical worlds, bringing creativity to a whole new level. Right now we have three sites located at Shenzhen and Shanghai in China and Austin, Texas of U.S.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery service and the exceptionally intuitive setup process, which allows new users to start printing smoothly within minutes of unboxing. People are also highly impressed by the outstanding print quality, the wonderful software, and the generally reliable performance of the machines over time.
Some reviewers were not happy with technical glitches, noting unexpected extruder malfunctions, annoying cutting errors, and hardware issues after brief periods of use. Others experienced occasional delivery delays, missing items, or carrier problems that caused considerable frustration when trying to receive their packages securely.
Cant get ahold of anybody to find out whats going on with my hard wear for my prints cuatomers. Asked to have reshipped was told to go to seel. They approved but dont know when bamboo is shipping iut my order. No word from bamboo when it will arrive an track so i can make sure that i get
Bambu Lab 回复2026-09-18
We understand how frustrating it is not to have definitive information about the order status or tracking details.
We have located your support ticket, and our team will continue to follow up with you through the existing ticket to clarify the situation and assist you further.
THIS IS A SCAM. ALL THE REPLACEMENT PARTS ARE NOT WORKING
Bambu Lab 回复2026-09-18
We’re sorry that the replacement parts have not resolved the issues with your printer. We understand how frustrating it is to try multiple parts without seeing a working solution. Please submit a printer technical support ticket through the link below so our team can review the case and assist you further.
https://bambulab.com/en/my/support/tickets/create/printer
I will not do my own repairs or service on my machine, and this is what they keep demanding I do instead of taking the printer back and fixing it themselves.
Bambu Lab 回复2026-09-18
We’re sorry that the support process did not meet your expectations. If you continue to experience any issues with your printer, please submit a new technical support ticket through the link below. Our team will review the information provided and assist you further.
https://bambulab.com/en/my/support/tickets/create/printer
Shit customer service due to credits that I was supposed to get did not get and coupon code that it was supposed to expired on septemebr gmt their time ,even though I bought it on Est time .When you buy the product on a specific store like USA you should use that specific timezone.Not Beijing timezone.
You guys reached out to me and tou gave me a measly 10 off my next purchase ...while the first printer of h2s was defective and you offered 100 off something off , I send a email and you send me with 3 choices after I send you the print logs....Basically you already thought I was lying .Send it to fed ex and due to the amount of excess weight my back was killing me for 2 weeks straight .I will see how this printer....works ,because I have a bad owmen that after 30 days my "new printer" will stop working.And why you are asking why a "new printer" ....said box ans the glass has stained crap ....the screen has stained also...I need to open another ticket ....screw these people.
Bambu Lab 回复2026-09-18
We’re sorry for the confusion caused by the information provided regarding the coupon. We have located your support ticket, and our team will continue to follow up with you through the existing ticket to provide further assistance.
I received a broken item in one of my many purchases, emailed support and never heard back.
Bambu Lab 回复2026-09-17
We’re sorry to hear about your experience with the damaged item and the delayed communication. We've noted your experience for our future optimization.
If you need further assistance, please feel free to reach out to our team via
https://bambulab.com/en/my/support/general-inquiry
They get two stars for being very polite. Helpful is another issue. They sent me several parts that were a pain to put in that only led to more errors. I had the printer for 3 months and it was clearly a lemon. But no credits or refunds were issued. They do not care that I paid money for a bad printer. I have other, excellent Bambu printers so I know they are not all like this one was. But rather than reward my loyalty they strung me along for weeks until I rage quit and threw that printer in the garbage.
Bambu Lab 回复2026-09-18
We are very sorry to learn about your frustrating experience regarding the hardware issues and the support process.
We have noted your experience for our future optimization.
The printer did not work and made a error code.
Still watting for a return label.
Bambu Lab 回复2026-09-18
We are sorry to learn about your disappointing experience with the printer error and the waiting time for your return label.
We have located your support ticket, and our team is continuing to follow up with you through it to help resolve this matter. We appreciate your patience as we work on your request.
The PLA didn’t come with a spool. It completely unraveled and was basically ruined. I won’t be buying Bambu Lab PLA in the future.
Bambu Lab 回复2026-09-17
We’re sorry to hear about your experience with the PLA filament spool and the resulting mess. We've noted your experience for our future optimization. If you need any further assistance, please feel free to reach out to our team via
https://bambulab.com/en/my/support/general-inquiry
I used a bunch of the PETG HF and the new PETG basic doesn't work as well. Takes forever to dry. One of the items I make is a hull for a sailing buoy and the yellow always leaks. Other colors don't leak. The yellow PETG HF didn't leak. My original experience with Bambu was exceptional but since starting with the PETG basic it's been more hit or miss.
Bambu Lab 回复2026-09-18
We appreciate your detailed review and valuable perspective regarding the performance differences between our filament types to help us evolve.
We have noted your experience for our future optimization.
Not having PETG HF in stock... EVER!!!!! Everything else is AMAZING!!! Yall have got to put a limit on how many spools someone can buy at 1 time. Either that or make the ppl that buy all the filament out on re-stock day get a business contract or something. Leave some for the rest of us!!!! RIDICULOUS!!!!!!!!!!!!!!!!!!!
Bambu Lab 回复2026-09-18
We appreciate your perspective to help us evolve, and we are glad to hear that you love everything else about our products.
We have noted your feedback regarding the stock availability and purchasing limits for our future optimization.
I put 10 filaments to the order, however they sent me only 5. I wrote them 5 days ago but I still dont have my filaments. When I asked for something in return as a gesture of their good will, they immediately rejected me. As a top cherry they communicate with me in german even though I write them messages in English.
To be honest I expected more professional approach form company as a Bambulab
Bambu Lab 回复2026-09-18
We are sorry to learn about your experience with the missing items and the communication challenges.
We have located your support ticket, and our team is actively following up with you through it regarding the delivery and language preference.
The printer arrived in a week but the filament took 2 weeks to arrive. Apparently there was an packing system error on their end.
Bambu Lab 回复2026-09-18
We understand how frustrating it is when items from the same order do not arrive as expected.
We have located your support ticket, and our team will continue to follow up with you through the existing ticket to assist with your concerns.
We thought the rolls would be bigger and at least ready for immediate use without any adapter to add for the ams system.
Bambu Lab 回复2026-09-18
We’re sorry that the filament rolls did not meet your expectations. If you need further assistance, please contact our support team via Live Chat.
https://support.bambulab.com/liveChat
The color of the filament I got is nothing like the one on the site. I know actual colors differ from photos but this is not even close
Bambu Lab 回复2026-09-17
We appreciate your perspective to help us evolve. We've noted your experience regarding the color discrepancy with the filament for our future optimization.
If you would like further assistance, please feel free to reach out to our team via
https://bambulab.com/en/my/support/general-inquiry
The overall experience was good, but the shippment took very long. I got the shipping notification on monday and the package itselfe was handed to the shipping company on friday. Sadly, at the end it took over a week to get the filament. But thats the only thing I have to criticise.
Bambu Lab 回复2026-09-18
We appreciate your perspective to help us evolve, and we are glad to hear that your overall experience was good despite the shipping delay.
We have noted your experience regarding the shipment timeframe for our future optimization.
We’re sorry that the shipping cost did not meet your expectations. We’ve noted your feedback regarding shipping costs and will follow up internally to review the experience.
Worked ok to start but then jammed and I had to take it to bits to sort. The 3d printer should come with a warning that its not all playing some serious DIY skills are required. Saying that I now love it
Bambu Lab 回复2026-09-18
We appreciate your perspective to help us evolve, especially regarding the troubleshooting experience and DIY requirements you shared. We have noted your experience for our future optimization. If you encounter any further technical challenges, please feel free to reach out to our support team.
https://support.bambulab.com/liveChat
Products are absolutely amazing but the ordering process is atrocious. After ordering you get a confirmation but no further information about shipping until it's already arrived. Both times instead of it being delivered to my home the courier decided to drop it off at a parcel shop so I still had to lug home an 8kg package and even worse a 25kg 3d printer. Obviously this isn't their fault (Bambu) but they should really research their shipping partners better as DPD has issues 90% of the time.
Bambu Lab 回复2026-09-18
We’re glad to hear that you’re happy with the products, but we’re sorry that the ordering and delivery experience was so inconvenient.
We understand how frustrating it must have been to receive limited shipping updates and then have to collect heavy packages from a parcel shop. We’ve noted your feedback regarding delivery communication and handling for internal follow-up.
I like everything about the company but the tech support is less than helpful. I have struggled with problems and it is like a different person comes on fresh to each email with their own take on the problem. I have really given up on making smaller lighter parts as it moves them too much.
Small chip clips, impossible.
filament clips, impossible
I have a dehumidifier running constantly in a 48% RH room with the AMS2 heating and still get moisture problems.
Bambu Lab 回复2026-09-18
We’re sorry that the support experience has been inconsistent and that you’ve had such difficulty achieving reliable results with smaller parts. We understand how frustrating it is to invest so much effort in troubleshooting while still dealing with moisture-related concerns. If you need further assistance, please submit a printer technical support ticket through the link below so our team can review your case.
https://bambulab.com/en/my/support/tickets/create/printer
I didn't like that they promised door to door delivery, but I ended up having to pick up the package at the post office.
Bambu Lab 回复2026-09-18
We’re sorry that the delivery arrangement did not match what you were expecting. We understand how inconvenient it was to have to collect the package from the post office after expecting door-to-door delivery.
We’ve noted your feedback regarding the delivery experience and will follow up internally to review it.
