Bambu Lab builds state-of-the-art 3D printers that break the barriers between the digital and physical worlds, bringing creativity to a whole new level. Right now we have three sites located at Shenzhen and Shanghai in China and Austin, Texas of U.S.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery service and the exceptionally intuitive setup process, which allows new users to start printing smoothly within minutes of unboxing. People are also highly impressed by the outstanding print quality, the wonderful software, and the generally reliable performance of the machines over time.
Some reviewers were not happy with technical glitches, noting unexpected extruder malfunctions, annoying cutting errors, and hardware issues after brief periods of use. Others experienced occasional delivery delays, missing items, or carrier problems that caused considerable frustration when trying to receive their packages securely.
A warranty service that leaves a lot to be desired: you are expected to disassemble the printers yourself in order to repair them, as if everyone who buys them were a technician... There are absolutely no locations where you can take the products you purchased for warranty repairs, while premium printers can have their bearings come loose after only a few weeks... Premium only in the description, both when it comes to the products offered and the warranty services provided.
I honestly do not understand how the European Union allows this kind of practice, because here in Europe, whenever you purchase a product, you are supposed to have somewhere you can take it for service. Nobody, absolutely nobody, should be asking the customer to disassemble and repair the product themselves. It is simply absurd.
As for the support service, it is genuinely terrible. You receive a response only once every 24 hours, and if you have a problem, it can take weeks, as it has in my case, before you finally receive a solution. On top of that, some of the responses you receive make you feel as though you are not being taken seriously.
When I decided to invest money in this brand, I had premium expectations. After almost a year of interacting with everything that comes with the Bambu Lab brand, I am left with the impression of a cheap, low-cost operation: low-cost services, low-cost products, low-cost warranty support, and customer support that falls below even that standard.
I am planning to purchase approximately 8–10 more printers over the next few weeks, of various types—enclosed, open-frame, mini, standard-sized, and so on. However, based on my experience with your brand, I will most likely be turning to another manufacturer. Even if the investment is higher, I would rather choose a brand that is not based in China, so that I do not have to go through such unacceptable experiences when it comes to warranty service for the products I purchase.
Thank you. I wish you a pleasant day.
Bambu Lab 回复2026-09-20
We recognize the frustration caused by your experience with our warranty service and the expectations that were not met regarding our support model. We have located your existing support ticket, and our team will continue to work with you through that channel to ensure your concerns are addressed thoroughly.
We have elevated your feedback regarding our service delivery and support accessibility to our management team for a formal internal review. For more immediate assistance, you may also connect with our agents via Live Chat:
https://support.bambulab.com/liveChat
We appreciate your perspective to help us evolve.
They have taken my money twice for the printer and getting my money back is being very hard work still have not received the refund for the second payment that they took. Will update this when this issue has been sorted
Bambu Lab 回复2026-09-20
We sincerely regret the inconvenience you have experienced and are working to ensure a resolution is reached as quickly as possible. We have located your existing support ticket, and our team will continue to work with you through that channel to ensure this matter is settled for you.
We have elevated your feedback to our management team for a formal review to ensure all concerns are addressed appropriately.
We appreciate your perspective to help us evolve.
Awful printer. Worked a little when I bought it, then stopped, and now haven’t had successful prints in months. Customer service is genuinely useless and unhelpful.
Bambu Lab 回复2026-09-20
We are sorry to learn that your printer has not been performing as expected and that your experience with our support team has been frustrating. We have located your existing support ticket, and our team will continue to work with you through that channel to ensure your technical issues are thoroughly addressed.
We have also noted your feedback regarding our service responsiveness for our internal review, as we are continuously working to improve our support standards.
We appreciate your perspective to help us evolve.
I did not ever end up getting my order even when it said it was delivered
Bambu Lab 回复2026-09-20
We are sorry to learn that your order has not arrived. We understand the concern this causes and would like to assist you in investigating this matter.
To ensure our team can verify the delivery details and provide the necessary support, please submit a support ticket via the link below:
https://bambulab.com/en/my/support/tickets/create?from=1
For immediate assistance, you may also reach out to our team via Live Chat:
https://support.bambulab.com/liveChat
We appreciate your perspective to help us evolve.
Service needed too soon on a 6 month old high end H2C. Very slow responses from service tickets and all outcomes suggested are unsatisfactory.
Bambu Lab 回复2026-09-20
We are sorry to learn that your machine has required service earlier than anticipated and that your experience with our support team has been frustrating. We have located your existing support ticket, and we kindly invite you to review our most recent update in that channel so we can continue working together toward a resolution.
We have noted your feedback regarding our service response times and the proposed solutions for our internal management review.
We appreciate your perspective to help us evolve.
It makes no sense for someone to buy an extremely expensive brand, new printer, and then be expected to perform the warranty repairs themselves. How many people that 3-D Printer trained electronics repair persons
Bambu Lab 回复2026-09-20
We recognize the frustration caused by the repair expectations for your new printer and understand that the warranty process did not align with your service expectations. We have located your existing support ticket, and our team will continue to work with you through that channel to ensure your technical concerns are addressed appropriately.
We have shared your feedback regarding our service delivery and support model with our management team for a formal internal review.
We appreciate your perspective to help us evolve.
2 filaments are missing from my package. Not happy with this purchase. It is my first time to order from this site
Bambu Lab 回复2026-09-19
We have noted your feedback regarding your recent order. We have noted your report of this order issue for our internal review to help us optimize our fulfillment processes.
To ensure our team can investigate this for you, please submit a support ticket via the link below:
https://bambulab.com/en/my/support/tickets/create?from=1
We appreciate your perspective to help us evolve.
The dashboard displays incorrect information, and the parcel is being split without prior agreement.
Bambu Lab 回复2026-09-19
We have noted your feedback regarding the dashboard data accuracy and the split shipping of your order. We have located your support ticket, and our team will continue to work with you through that channel to address these concerns.
We have shared your observations with our web and logistics teams for internal review.
We appreciate your perspective to help us evolve.
We are sorry to learn that your delivery experience did not meet your expectations. We have noted your feedback regarding the shipping process for our internal review to help us optimize our logistics services.
We appreciate your perspective to help us evolve.
Your company does not understad customer care or services
Bambu Lab 回复2026-09-20
We are sorry to learn that your experience with our services has not met your expectations. We have noted your feedback regarding our approach to customer care for our internal review, as we are continuously looking for ways to improve our support standards.
We appreciate your perspective to help us evolve.
package was half opened when received and and the 2x carbord packages inside cleary wet
Bambu Lab 回复2026-09-20
We are sorry to learn that your package arrived in this condition. We have noted your feedback regarding the shipping experience for our internal review to help us optimize our fulfillment processes.
If you have concerns about the quality or usability of these items, please feel free to reach out to our team via Live Chat for further assistance:
https://support.bambulab.com/liveChat
We appreciate your perspective to help us evolve.
The printer requires constant supervision as it stops printing often and has caused several of our jobs to fail when we weren’t paying attention. Not a “set it and forget it” type of machine.
Also, the description of the printer isn’t clear. The image depicts four holes which appear to be for feeding material however the A1 mini only allows for one color at a time. The product should describe the necessary upgrades to support multiple colors simultaneously. Disappointed.
Bambu Lab 回复2026-09-20
We are sorry to learn that your experience with our printer's reliability and its product description did not meet your expectations. We recognize how frustrating it can be when prints fail unexpectedly or when product features do not align with your initial understanding.
Regarding your questions about multi-color capabilities or machine operation, please feel free to reach out to our team via Live Chat for real-time clarification:
https://support.bambulab.com/liveChat
If you are experiencing persistent technical issues with your machine, you may also submit a support ticket via the link below:
https://bambulab.com/en/my/support/tickets/create?from=1
We appreciate your perspective to help us evolve.
This is my 4th purchase 2 x1c and one p1S
I decided to add the one missing ams to my original x1c amd it took 7 days to arrive way too slow but yet everytime I order a new printer ot arrives in 2 days
Bambu Lab 回复2026-09-19
We are pleased to hear that you have been a loyal customer and enjoyed your experience with our printers. We recognize that the delivery time for your recent AMS order did not meet the expectations set by your previous experiences with our printer shipments.
We have noted your feedback regarding the discrepancy in shipping speeds to our logistics and warehouse teams for internal review.
We appreciate your perspective to help us evolve.
direction is not always clear. difficult to connect to my Windows 11 computer. Why not a hard wire connection as other printers. P1S screen difficult to use.
Bambu Lab 回复2026-09-20
We recognize your feedback regarding the clarity of our setup instructions, Windows 11 connectivity, and the usability of the P1S screen. We have shared your observations with our product and software development teams for their consideration as we work to optimize our interface and connectivity experience.
For any specific technical hurdles you are currently facing with your setup or connection, please feel free to reach out to our team via Live Chat for further assistance:
https://support.bambulab.com/liveChat
We appreciate your perspective to help us evolve.
My order took a long time to arrive and the color was different shade than the one i previously ordered so my print is 2 colors, but i love bambu lab and i understand that it is imposable to get all batches the same
Bambu Lab 回复2026-09-20
We are pleased to hear that you continue to enjoy your Bambu Lab experience despite the challenges you encountered. We have noted your feedback regarding the delivery timeframe and the shade variation in our filament batches for our internal review to help us optimize these processes.
We appreciate your perspective to help us evolve.
We are pleased to hear that you are enjoying your printer. We are sorry to learn that your experience with our after-sales service has not met your expectations, and we have noted your feedback for our internal review as we work to improve our support standards.
We appreciate your perspective to help us evolve.
Placed an order and they refused to honor their ams pro 2 discount. Customer service non existent.
The 0/10 reply doesnt return the owed money back to me. Instead just makes me drop the rank further. Good job.
Bambu Lab 回复2026-09-19
We recognize your frustration regarding your recent purchase and the communication you experienced. We have shared your feedback on our promotional policies and service responsiveness with our management team for internal review.
We appreciate your perspective to help us evolve.
Returned my X2D 19 days ago — inspection has not even started
I purchased a Bambu Lab X2D Combo from Bambu Lab’s official online store in Japan (jp.store.bambulab.com), but shortly after purchase I experienced repeated filament loading problems with the AMS 2 Pro. The filament was repeatedly damaged by the feeding mechanism, and the printer could not be used reliably.
After contacting Bambu Lab support and providing details, photos, videos and logs, I initially requested a replacement. I was informed that the returned product would need to be inspected and that the process would take approximately 2–3 weeks. I later decided to request a return and refund instead.
I returned the X2D Combo as instructed. Bambu Lab confirmed that the returned printer arrived safely at their support location on August 31, 2026.
Today is September 18 — 19 days after they received my return. I contacted support to ask about the inspection and refund status. To my surprise, they told me that my product is STILL WAITING IN THE QUEUE FOR INSPECTION. In other words, after holding my returned product for 19 days, the inspection has not even started.
I was previously told that the inspection/refund process would take approximately three weeks. However, when I asked for a concrete inspection date and refund date, I was not given one.
My biggest complaint is not simply that the process takes time. It is the lack of transparency and a concrete timeline. Bambu Lab has had both the returned product and my payment while I am left waiting without knowing when the inspection will even begin or when my refund will be processed.
After this experience, I have lost confidence in Bambu Lab. I no longer want a replacement. I simply want the return and refund process completed promptly.
Bambu Lab 回复2026-09-19
We recognize the frustration caused by the status of your return and the extended wait for a clear update. We have located your support ticket, and our team will continue to work with you through that channel to ensure your request is prioritized and closely monitored.
We appreciate your perspective to help us evolve.
Device Not working after unpacking. Support offers guided repair but takes about 24 hours for each reply and sends one line advices and guides to different devices.
Bambu Lab 回复2026-09-19
We are sorry to learn that your device was not functional upon unpacking and that our support communication has been frustrating. We have located your existing support ticket, and our team will continue to work with you through that channel to ensure your technical concerns are addressed more effectively.
We have also noted your feedback regarding our support responsiveness and guidance quality for our internal management review. For more immediate assistance, you may also connect with our agents via Live Chat:
https://support.bambulab.com/liveChat
We appreciate your perspective to help us evolve.
This is the worst Bambu has done. I ordered early before an event. My package sat in California for the longest time with no movement almost two weeks later it comes the Monday after my event. I won't count on Bambu for any of my big orders unless it's close to a month ahead of time which means allot of business for Polymaker instead or Sunlu.
Bambu Lab 回复2026-09-19
We are sorry to learn that your order was delayed and did not arrive in time for your event. We have noted your feedback regarding the shipping transit time and the impact on your project schedule, and we have shared this with our logistics team for internal review.
We appreciate your perspective to help us evolve.
