Bambu Lab builds state-of-the-art 3D printers that break the barriers between the digital and physical worlds, bringing creativity to a whole new level. Right now we have three sites located at Shenzhen and Shanghai in China and Austin, Texas of U.S.
以上内容由商家自行提供，未经平台核实。Bambu Lab（bambulab.com）在 OK.one 的综合评分为 3.1 分（满分 5 分），基于本站收录的 965 条用户评价，属于电子与科技分类，口碑一般。20% 的评价为 1 星，差评比例偏高；商家回复了 97% 的差评；评价主要围绕产品、质量、使用体验。数据最后更新于 2026-10-24。
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery service and the exceptionally intuitive setup process, which allows new users to start printing smoothly within minutes of unboxing. People are also highly impressed by the outstanding print quality, the wonderful software, and the generally reliable performance of the machines over time. Some reviewers were not happy with technical glitches, noting unexpected extruder malfunctions, annoying cutting errors, and hardware issues after brief periods of use. Others experienced occasional delivery delays, missing items, or carrier problems that caused considerable frustration when trying to receive their packages securely.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Delivery was quick and navigating the site is easy. Having everything in stock when you go to order is a whole mess of a situation though.
We appreciate your positive note regarding the quick delivery and easy site navigation. We’ve noted your feedback concerning stock availability for our future optimization.
Bought their top of the line machine, printed a benchy, and the second print failed, and apparently the motor that controls the print bed is bad. What bothers me most is there is no customer service number, no one to speak to and little to urgency to resolve the problem! I bought it a week ago and still haven’t been able to use it.
We’re sorry that your experience with the new printer and our support process has been frustrating. We understand how disappointing it is to be unable to use the printer as expected shortly after purchase. We have located your support ticket, and our team will prioritize following up through the existing ticket to review your concerns and assist you as soon as possible.
We’re sorry that your new AMS is not working as expected. We have located your support ticket, and our team will continue to follow up with you through the existing ticket to assist with your case.
Printer was delivered without call or without any message and left into the car shelter and I found that by accident in there. Not an good experience. Secondly firmware upgrade stopped to 74% and there wasn't any timeout or error messages how to go forward. Thirdly while starting testprinting the extruder calibration was somehow wrong even though the printer performed calibration successful a minute ago. Overall not an good experience 🫤
We are sorry to learn about your unsatisfactory delivery experience and the technical hurdles you encountered with the firmware update and calibration. We have noted your feedback regarding our logistics and product documentation for our future optimization. If you would like further assistance with these technical matters, you can submit a support request here: https://bambulab.com/en/my/support/tickets/create?from=1
You need to be less restrictive with your software. A clear admission of your mistakes and the release of the network plugin under the AGPL v3.0 would be a first step toward genuinely changing your behavior. As long as this does not happen, I will not recommend your printers to anyone, nor will I buy any more myself.
I have yet to receive the package and the tracking has simply stopped. Your choice of logistics partner seems to have it's flaws.
We are sorry to learn about the delay and the tracking issues with your package. We have noted your feedback regarding the logistics experience for our future optimization. Feel free to reach out if you need further assistance. https://support.bambulab.com/liveChat
Messed up my order left box unsealed missing order. Even post office rang my ring cam and appologized as box was not tapped properly one piece of tape, was wide open and missing its contents. Provide video from post office images and was told I should do more work to get my order. I though Bambu was reutable, and quality second order they messed up never replaced missing from the first. Needs a shipping department that can pack and tape boxes prperly. Spent over 10000 there and no support or respect, dont value customers I guess
We are sorry to learn about your disappointing delivery experience and the missing contents from your package. We have located your support ticket, and our team will continue to follow up with you through that existing channel. We have noted your feedback regarding the packaging process for our future optimization.
We unpackaged the unit and it does not work. We followed some check this from the downloaded bar code and move the cables around on the motherboard for the Bed motor and it appears the MB is at fault. How did this even get out of Quality Control with something as basic does the Bed motor function.
We are sorry to learn about the issues you encountered right out of the box with the bed motor function. We have located your support ticket and our team will follow up with you through that existing channel. We appreciate your patience while we work through your request.
I’m a student and was placing an order worth more than £500. After all the hassle, I ended up getting a grand total of £11 discount. The website didn't explain why the discount wasn't being applied, so I had to spend more than an hour trying to get the purchase through, including around 30 minutes on Bambu Lab's online chat just to understand what was going on. I eventually discovered that the student discount can only be applied to one item in the basket. When buying a printer, AMS and accessories, that makes the offer almost worthless. For a £500+ purchase, wasting over an hour of a customer's time to get an £11 discount is ridiculous. A genuine student discount should be straightforward and meaningful, not a token offer buried behind confusing restrictions and a frustrating checkout process. Bambu Lab should either provide a proper student discount or stop pretending this is a meaningful benefit to students.
We appreciate you sharing your experience. We understand your suggestion for clearer information during checkout and will take it into consideration as we continue improving the shopping experience. Thank you for your feedback.
This is the third hot end assembly I have purchased. I installed it, and once again it did not work. After much troubleshooting, I have now ordered a toolhead board. More $, more frustration, and more mechanical work. It is getting to the point that I am afraid to use this machine because it messes up way more than it works.
We are sorry to learn about your frustrating experience with the multiple hot end assemblies and the recurring technical hurdles you encountered. We have noted your feedback regarding the troubleshooting process and parts replacement to help us improve our hardware reliability and user experience. If you would like further assistance from our technical team, you can submit a support request here: https://bambulab.com/en/my/support/tickets/create?from=1
I wish I could review the product but the delivery service was careless, left our package in the middle of the porch and it got stolen. In a city, packages get stolen all the time, which is why Amazon puts it in a corner. Just 2 feet make a difference. This driver didn’t, and now we just lost our money and filament. We love Bambu, we know it’s probably not their fault, it’s just when we don’t buy it direct from them this doesn't happen.
We’re sorry that your package was left in an exposed location and was subsequently stolen. We understand how upsetting it is to lose both your order and the money you paid, especially when more careful placement could have made a difference. Please submit a support ticket through the link below with your order and delivery details so our team can review the situation and assist you. https://bambulab.com/en/my/support/general-inquiry
Only thing that was good is the response time. But the lack of accountability for the fault and will to financially help is why I put 1 star. Bambu lab should have somehow help cover the expenses for the repair. Even though the printer is out of warranty. I purchased bambu specifically for the brand name and what's stand for it. Apparently other then a nice diagnosis guide not much else.
Thank you for taking the time to share your experience with us. We appreciate your acknowledgment of the response time, and we’re sorry that the overall support and repair experience did not meet your expectations. We’ve noted your comments and will take them into consideration as we continue reviewing our service.
the lack of ability to speak with a live person during a warranty issue makes it hard to get the correct information to and from you
We’re sorry that the lack of direct access to a live representative made it difficult to communicate and obtain clear information during your warranty case. We have located your support ticket, and our team will continue to follow up with you through the existing ticket to assist with your concerns.
Customer support is difficult to deal with online
We’re sorry that your experience with our online customer support has been difficult. We have located your support ticket, and our team will continue to follow up with you through the existing ticket to assist with your concerns.
While all items arrived, Firmware breaks operations capability. Bambu Labs Firmware 1.03 firmware update for the H2D 3d printer/laser/cutting machine does not work at all for LAN Only interoperability with the Suite and Studio software packages. This makes the purchase of the laser rotary attachment useless in our use case, as we can only operate our H2D on LAN Only mode to remain within our network security compliance. We are left awaiting a 'fix' to this while holding time critical jobs.
We’re sorry that the firmware and LAN-only setup have affected your ability to use the H2D and its accessories as intended. We understand how disruptive this can be when your work depends on maintaining specific network security requirements. Please submit a printer technical support ticket through the link below so our team can review your configuration and assist you further. https://bambulab.com/en/my/support/tickets/create/printer
This is our second 3-d Printer from this company. They are fantastic and the customer suppoer is great. We were missing a power cord on the most recent computer but they responded promptly - Great company - great printers.
We’re sorry that the power cord was missing from your printer package. We understand how frustrating it is to receive the printer without an essential component needed for setup and use. 、We have located your support ticket, and our team will continue to follow up with you through the existing ticket to assist with your case.
I love the A1 printer when it works, but my experience with warranty is poor. After only 2 weeks, I had a blob that destroyed everything - hotend, TH board, silicone, fan and even cracked the front housing leg. I provided clear photos but support only approved TH Board + Fan, not the complete Toolhead Assembly I requested. The cracked housing was ignored. I am still waiting for a supervisor to approve a full Toolhead replacement under EU 2-year warranty. I hope Bambu Lab will fix this properly.
We are sorry to learn about your disappointing warranty experience and the extensive damage to your printer. We have noted your feedback regarding our support and warranty policy for our future optimization. If you would like to continue your inquiry with a new request, you can submit a support ticket here: https://bambulab.com/en/my/support/general-inquiry
The 3D prints are high-quality—provided the machines don't break down after 50 hours of operation—but the after-sales service is appalling!
We appreciate your perspective regarding the print quality and the breakdown after extended use. We have located your support ticket, and our team will continue to follow up with you through that existing channel. We have noted your feedback concerning the after-sales service for our future optimization.
I appreciate the quick response and the fact that you sent me the repair procedures. However, it was a breakdown that could have been avoided, and you haven't covered any part of the repair.
We appreciate your perspective regarding the breakdown and the repair process. We have noted your feedback for our future optimization.
There was an incomplete order shipped. I bought seven rolls of filament and it only got six. I called back into support and the good news is they had no questions asked and our shipping me the seventh roll.
We are sorry to learn about the incomplete shipment of your filament order. We have noted your experience regarding the order fulfillment process for our future optimization.
共 965 条符合条件的评价
