Bambu Lab builds state-of-the-art 3D printers that break the barriers between the digital and physical worlds, bringing creativity to a whole new level. Right now we have three sites located at Shenzhen and Shanghai in China and Austin, Texas of U.S.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery service and the exceptionally intuitive setup process, which allows new users to start printing smoothly within minutes of unboxing. People are also highly impressed by the outstanding print quality, the wonderful software, and the generally reliable performance of the machines over time.
Some reviewers were not happy with technical glitches, noting unexpected extruder malfunctions, annoying cutting errors, and hardware issues after brief periods of use. Others experienced occasional delivery delays, missing items, or carrier problems that caused considerable frustration when trying to receive their packages securely.
Multiple filament boxes were open with the filament bags out of the boxes. Does not put a lot of trust in the packaging of shipments.
Bambu Lab 回复2026-09-24
We are sorry to learn about the condition of your filament packaging upon arrival. We have noted your feedback to improve our logistics services moving forward. Feel free to contact our team via the link below for live chat to get instant support at any time:
https://support.bambulab.com/liveChat
We appreciate your perspective on helping us evolve.
I have spent a ton if money on bambu lab machines and AMS and nozzles and filament and they make this shit track switch that upon arrival theybwant me to oepn and try and fix. Ive reached out and didnwhat they asked and still dont have a resolution to the problem.
Bambu Lab 回复2026-09-23
We’re sorry that your experience with the product and support process has been so frustrating, especially after investing significantly in Bambu Lab machines and accessories.
We have located your support ticket, and our team will continue to follow up with you through the existing ticket to assist with your case.
Your shipping department does not effectively respond
Your shipping department does not package safely and my item was bent. Your customer service department is very poor as they keep asking questions rather than answering my original question
Bambu Lab 回复2026-09-23
We’re sorry to learn about the condition of your package and your experience with our support team.
We have located your support ticket, and our team will continue to follow up with you through your existing ticket to help resolve the matter.
I ordered a gen2 p2s coolplate super tack from you guys. I was shipped a gen 1 A1 print plate instead.
I can not use the p2s plate detection feature now. Instead of fixing the mix up on the print plate, your support has told me that there was no mix up.
Yet why I have the option for a p2s specific plate, if I am going to be shipped an A1 print plate.
Bambu Lab 回复2026-09-23
We sincerely apologize for the issues you have encountered while using our product. We have located your support ticket. You may continue to provide feedback within that ticket so we can investigate further and assist you, or you may submit a new ticket.
https://bambulab.com/en/my/support/tickets/create?from=1
The item was defective and couldn't fit in properly.
Bambu Lab 回复2026-09-23
We are sorry to learn about your experience with the defective item and the fit issue you encountered. We have located your support ticket, and our team will continue to follow up with you through it. Feel free to reach out if you need further assistance.
Customer service sucks. Not helpful at all and takes no responsibility for their lack of quality products.
Bambu Lab 回复2026-09-23
We are sorry to learn about your experience with our customer service and the difficulties you encountered with your product. We have located your support ticket, and our team will continue to follow up with you through it. Feel free to reach out if you need further assistance.
I was notified that delivery would be on Wednesday, Then Thursday and finally it was delivered on Friday. For the price of your products, your shipping services are crap!
Bambu Lab 回复2026-09-23
We appreciate your feedback regarding the delivery timeline. We have noted your experience for our future optimization to improve our delivery services.
Well I ordered the H2C with vortek ultimate bundle and didn’t realize that they have a separate time lapse camera that can be ordered because it didn’t populate with the other kits they try to sell with the printer. So I called this morning to see if they can add it to my order and I was told no it can’t be added but they could cancel the order and I could reorder the machine. The problem with doing that is then I lose the sale price which I received. The time lapse kit is 14 dollars and I spent over 2500 dollars on their product. The customer service was not the problem the company itself is the problem. I mean how can you make someone have to spend several hundred dollars to several thousands of dollars to get a 14 dollar kit because it was not offered with the extra stuff they try to push on you. Not very happy with this purchase at the moment and it has not even been shipped yet. I hope people read this review so the same thing doesn’t happen to them. So I would like to add that I am glad bambulab may or may not do something about my experience for the next person I am still very dissatisfied that nothing could be done to help me out very poor customer service in my opinion and I have seen where Amazon is selling one of your printers on their site and their customer service is a lot better in my opinion. All I can do is inform people about the experience and service I have not gotten!
Bambu Lab 回复2026-09-23
We are sorry to learn about your frustration regarding the order modification limitation and the bundle options you encountered. We've noted your experience for our future optimization to improve our website and purchasing process.
Your website is very difficult to make purchases on. I am a buyer, so I buy things from many different websites for a living, and your website sucks.
Bambu Lab 回复2026-09-23
We appreciate your perspective to help us evolve regarding your website purchasing experience. We have noted your feedback for our future platform optimization.
Nothing available
Long time to be delivered
Increasing prices
Bambu Lab 回复2026-09-23
We’re sorry to learn about your experience regarding product availability, delivery times, and pricing. We’ve noted your feedback for our future optimization.
We’re sorry to learn about your experience with repeated delays regarding your ship date. We’ve noted your feedback for our future optimization of shipping schedules.
If you have any further questions or require assistance, please feel free to reach out via Live Chat:
https://support.bambulab.com/liveChat
We appreciate your perspective to help us evolve.
As an online store for buying filament: Very frustrating they don’t seem to keep stock levels for shipping to Australia. I end up buying other brands as they don’t have stock and no back order function. Looking for grey, black and white PETG / PETG HF.
Also would have been good for them to be clear they have discontinued PETG HF long ago so I did not keep checking back.
It would be great if you could back order and use express freight if you want to pay more.
Bambu Lab 回复2026-09-22
We’re sorry that filament availability and shipping options have made it difficult to purchase the filaments you need in Australia.
We appreciate you sharing these suggestions regarding stock information and delivery options, and will follow up internally for future consideration.
Package of grease one tube exploded and got everything Greasy in the bag
Bambu Lab 回复2026-09-23
We’re sorry that a tube of grease leaked and left the other items in the bag covered in grease. We understand how frustrating and inconvenient it is to receive an order in this condition.
If any items were damaged or affected, please submit a support ticket through the link below so our team can review the situation and assist you.
https://bambulab.com/en/my/support/general-inquiry
The A1 mini printer is excellent value for a 3D printer 'beginner', but customers should be aware that once purchased support is essentially provided by the excellent Wiki. If you try and deal with Bambu's direct online support you may struggle as you will be endlessly asked for irrelevant videos of straightforward and easily described problems!
In the first month our 'hot end' has been dismantled on a regular basis and one of the fans on the machine has failed. Clearing blocked nozzles is not for the faint hearted and the need to melt the filament means that care is required to avoid burns.
You can't expect the type of warranty you get on a washing machine or that it will run for years without problems.
The grandchildren have however been very impressed with the fidget toys.
It appears that there is no Bambu company as such in the UK. A UK service company handles their legal and tax affairs. This is not the case in the EU where they have a genuine presence.
Bottom line - fun if you enjoy and are able to carry out the continuous maintenance required to keep the machine working!
Bambu Lab 回复2026-09-23
We appreciate the detailed review regarding your experience with the A1 mini printer. We're sorry to learn about the hardware and support challenges you encountered during your use. We've noted your experience for our future optimization.
If you need further assistance with your hardware or troubleshooting, please feel free to reach out to our support team.
https://support.bambulab.com/liveChat
It was good minus the fact I had an entire spool turn into a spaghetti ball
Bambu Lab 回复2026-09-23
We appreciate the detailed review regarding your print experience. We're sorry to learn that a spool tangled into a spaghetti ball during your use. We've noted your experience for our future optimization.
If you need further assistance with your printing setup or materials, please feel free to reach out to our support team.
https://support.bambulab.com/liveChat
Some packages took far longer than expected to arrive and only arrived after I mentioned it.
Bambu Lab 回复2026-09-23
We’re sorry to learn about the unexpected transit delays with your packages.
We've noted your experience for our future optimization to improve our logistics services.
Most of my order was delivered in an acceptable amount of time. There were two rolls I had to wait 3 weeks for. One of the rolls came from Houston. It got to my city and immediately got sent back to Houston. So I had to wait another 5 days to get that roll. Please just use FedEx for everything.
Bambu Lab 回复2026-09-23
We appreciate your feedback regarding the delivery timeline and carrier routing issues you encountered. We have noted these points for our internal review to help us optimize our future logistics strategy.
If you have any further questions or require assistance, please feel free to reach out via Live Chat:
https://support.bambulab.com/liveChat
We appreciate your perspective to help us evolve.
Products were delivered fast, quality of them is great, but there were 2 problems.
1. No option (or not obvious) to deliver to DHL box, had to redirect package when i git to Poland manuały.
2. Inside a package (not products) we insects, both alive and crushed.
Bambu Lab 回复2026-09-23
We are sorry to learn about your experience with the delivery redirection and the unexpected issue inside the package. We have noted your feedback for our future optimization to improve our service and packaging processes.
Ordering was great, processing time was great, shipping time was terrible. When items are shipping from the east coast to the west coast they should us a faster deliver time. When items are shipped from California I have no problems, usually 3 days. When items come from the east coast it took around 10 days. I had to buy filament locally while waiting on my order from Bambu to be delivered
Bambu Lab 回复2026-09-23
We appreciate your feedback regarding the ordering process and the shipping duration from the east coast. We have noted your experience for our future optimization to improve our delivery services.
I ordered about 15 spools of filament. I wish they had been packed better. They were all in a large box with ample room and no packing material. FedEx looks like they thru the box every which way and because of the lack of packaging the boxes inside were flung about and the main box was crushed and the bottom corner had torn open enough you could put your hand inside.
Bambu Lab 回复2026-09-23
We’re sorry to learn about your experience with the packaging and condition of your filament delivery. Please check if there are any missing items or product damage.
We strongly recommend that you create a support ticket through the link below and include photos of the packaging and affected products so our team can assist you with an appropriate solution:
https://bambulab.com/en/my/support/general-inquiry
Alternatively, you can reach out directly via our Live Chat:
https://support.bambulab.com/liveChat
We treat this as an isolated incident and we will escalated your feedback to our warehouse and logistics teams to look into the matter.
