Bambu Lab builds state-of-the-art 3D printers that break the barriers between the digital and physical worlds, bringing creativity to a whole new level. Right now we have three sites located at Shenzhen and Shanghai in China and Austin, Texas of U.S.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery service and the exceptionally intuitive setup process, which allows new users to start printing smoothly within minutes of unboxing. People are also highly impressed by the outstanding print quality, the wonderful software, and the generally reliable performance of the machines over time.
Some reviewers were not happy with technical glitches, noting unexpected extruder malfunctions, annoying cutting errors, and hardware issues after brief periods of use. Others experienced occasional delivery delays, missing items, or carrier problems that caused considerable frustration when trying to receive their packages securely.
Packaging was better than some of the disasters I've seen others experience, but the big problem was the winding of the PLA refills. When printing from a refill roll, the filament is constantly getting either pinched between the roll of filament and the inside of the spool, or caught between overlapping windings. This resulted is several instances of the print stopping reporting feeder overloading, requiring me to pull on the filament with a lot of force to get it to break free on the spool.
Edit: Bambu's AI reply: "Sorry about your luck." Wow.
Bambu Lab 回复2026-09-22
We’re sorry that the winding of the PLA refills caused repeated feeding problems and interrupted your prints. We understand how frustrating it is to have to stop printing and manually pull the filament free with significant force.
If you need further assistance, please submit a support ticket through the link below so our team can review the issue.
https://bambulab.com/en/my/support/general-inquiry
I need rapid assistance with returning my product. This feels like an impossible task. I can’t seem to get a real human to help me.
Bambu Lab 回复2026-09-22
We’re sorry that arranging your return has been so difficult and that you have not been able to reach a member of our team directly. We understand how stressful it is when you need timely assistance with a return.
We have located your support ticket, and our team will continue to follow up with you through the existing ticket to assist with your case.
Pet g filament is very hard to print with. I wish I went with pla. Kinda having a hard time right now
Bambu Lab 回复2026-09-22
We appreciate your perspective regarding the challenges with printing PETG filament. We have noted your experience for our future optimization on user guidance and documentation.
Feel free to reach out if you need further assistance.
https://support.bambulab.com/liveChat
Can't understand why the sparepartkit for the x2d is so expensive!
Bambu Lab 回复2026-09-22
We appreciate your perspective regarding the pricing of the spare part kit. We value your feedback as it helps us evolve and understand customer sentiment better.
I ordered my printer and they sent pieces in multiple shipments that arrived in multiple days apart.
Bambu Lab 回复2026-09-22
We appreciate your perspective regarding the separate shipments for your order components. We have noted your experience with the multi-package delivery timeline for our future optimization.
I really like entire the Bambu system, however poorly wound reels of Bambu pla filaments on my latest order are very frustrating. I can’t do an overnight print without ams overload errors. Hope they can fix this issue.
Bambu Lab 回复2026-09-22
We’re glad to hear that you enjoy the Bambu system, but we’re sorry that the filament winding in your recent order has caused repeated AMS overload errors.
If you need further assistance, please submit a support ticket through the link below so our team can review the issue.
https://bambulab.com/en/my/support/general-inquiry
There is no actual credit card receipt available. I buy for a business so that gets to be a pain. shipping time is a bit slower than a large number of other vendors I deal with. Product is always the correct items never had any issues with the right stuff showing up.
Bambu Lab 回复2026-09-22
We’re glad to hear that your orders have consistently arrived with the correct products. We understand that you may need additional payment documentation for business purchases.
For questions about obtaining a credit card receipt, please submit a support ticket through the link below so our team can review your request. We’ve also noted your comments regarding delivery times.
https://bambulab.com/en/my/support/general-inquiry
Many prints fail, I would say more than half, otherwise it’s a great machine. It’s just that it encounters many errors when printing. I also feel that glue should be given to you as many things don’t stick to the bottom.
Bambu Lab 回复2026-09-22
We’re glad to hear that you otherwise enjoy the machine, but we’re sorry that frequent printing errors and adhesion difficulties have affected your experience. We understand how frustrating it is when many prints fail after investing time and materials.
If you need assistance troubleshooting these issues, please submit a printer technical support ticket through the link below.
https://bambulab.com/en/my/support/general-inquiry
The software for Mac is very glitchy it seems to not work well alot of the time I am constantly having to force quit and restart the program to get it to work.
Bambu Lab 回复2026-09-22
We’re sorry that the software has been unstable and that you’ve had to repeatedly force quit and restart it. If you need further assistance, please submit a support ticket through the link below so our team can review the issue.
https://bambulab.com/en/my/support/general-inquiry
Was less than happy to discover that My X2D and filament orders were shipped via 2 different carriers over the holiday weekend. Printer came Saturday and Filament didn't come until the following Wednesday.
I placed the orders at the same time, expecting them to ship together, so I had filament when I received my 3D Printer. This didn't happen, and I had to opt for off brand Hobby Lobby filament. Thus far, that has been my only complaint with Bambu.
Bambu Lab 回复2026-09-22
We’re sorry that the printer and filament arrived separately, leaving you without the expected filament when the printer arrived. We understand how inconvenient it was to purchase alternative filament so you could begin printing.
We’ve noted your feedback regarding the delivery experience for internal follow-up.
The delivery process was messed up. Five states later the package arrived after two weeks of being shipped across the us.
Bambu Lab 回复2026-09-22
We’re sorry that the delivery process was so frustrating and that your package took longer than expected to arrive.
We have located your support ticket, and our team will continue to follow up with you through the existing ticket regarding your concerns.
Give us a different free shipping option other than Fedex. They are the only carrier that will leave my expensive packages on the side of the road. When I am spending hundreds of dollars at one time you need to give me other free shipping options. If I do not see another free shipping option next time I will cancel my order and buy third party supplies.
Bambu Lab 回复2026-09-22
We’re sorry that your delivery experience has left you concerned about the security of your packages. We understand why you would want a different free shipping option for high-value orders, especially when packages may be left unattended. We appreciate you sharing this suggestion and will take it into consideration.
Never got my package horrible customer service on anything that I need help with
Bambu Lab 回复2026-09-21
We’re sorry to learn about your experience with the missing package and support response. We have noted your experience for our future optimization.
Please submit a support ticket so our team can look into your inquiry further.
https://bambulab.com/en/my/support/general-inquiry
It has been over a month, and I still haven’t received my order
Bambu Lab 回复2026-09-21
We’re sorry to learn about the delay with your order. We have noted your experience for our future optimization.
Please feel free to reach out through our support channel for assistance with your inquiry.
https://support.bambulab.com/liveChat
This went from a great experience to an extremely bad one once support was involved. Ultimately, I was happy with my printer; enough so that I stocked up on thousands of dollars worth of filament, and other accessories, all which I purchased off of Bambu Labs directly, and totalling far more than what the original printer cost me. Then I had a problem and the unit was just dead, no screen. They told me I needed to upgrade a board, which they sent me. They then told me I needed to upgrade a cable, which was extremely difficult as I needed to take the printer cover off the back and route the cable. After all of this, my printer continued having errors, faults, and was essentially no longer working as it once had before it went dead.
Support is making me go around in circles and considering this unit is under warranty, they appear to be delaying things until I am past the warranty, rather than honoring the original warranty. I'd like a replacement unit shipped with a return label to resolve this.
Update: I had hoped it was going to get better, but this support issue keeps getting worse. They claimed they were going to honor that and after multiple back and forth responses, then said they wouldn't because the serial number is not the same one from my order. This is false, the order was from them, the serial number worked with the app, as each serial number is binded to the user, so this is there way of delaying resolving the issue.
Bambu Lab 回复2026-09-21
We’re sorry that your experience changed so significantly after you contacted our support team. We understand how frustrating it is to spend so much time troubleshooting a printer that is still not working as expected.
As we’re unable to identify your support case from this review, if you would like to request a return or continue with troubleshooting, please submit a new support ticket or reply through your previous ticket if it is still available. Our team will review your case and discuss the available options with you.
https://bambulab.com/en/my/support/general-inquiry
The way Bambu treats the Open-Source community and people that want to "mod" and "extend" their printers is not cool. They could work *with* the open source community to have super secure, hard systems that *also* allow end users to have freedom and interoperability of an open ecosystem simultaneously.
Bambu claims to have some things closed off and has hooks into things for security reasons, but the products they put out are weaker and less secure because o that attitude.
With an honest engagement of the open-source, right t repair, and open hardware community and Bambu would really win over 99.9% of the market.
I love the stuff but I despise your pricing. I would order more and more often if filament just started at the best discounted price vs having to wait between deals. Just make that your standard price.
Also more colours in petg would be amazing.
Once thats fixed it would be an easy 5 start.
Bambu Lab 回复2026-09-21
We appreciate your perspective to help us evolve.
We have noted your feedback regarding pricing tiers and petg color options for our future optimization.
not enough in stock it takes to long stock is to low again you get an message and you want to order and then you cn order only one peace and than you wnat to pay its again not in stiock
Bambu Lab 回复2026-09-21
We’re sorry that product availability and the changing stock status made it so difficult to complete your order.
We’ve noted your feedback regarding stock availability and ordering, and will follow up internally to review the experience.
Unfortunately I got my delivery incomplete, one bag was opened and missing pieces. For the rest was okay.
Bambu Lab 回复2026-09-21
We are sorry to learn about your experience with the incomplete delivery and missing items. We have noted your experience for our future optimization.
If you need any further assistance with your order, please reach out through our support channel.
https://support.bambulab.com/liveChat
I chatted in to customer service about my order. While I was adding the filament we wanted in the cart and by the time I placed the order I didn’t realize the bulk sale had gone off and felt like on an order that size o should have been credited the amount. Customer service could have cared less. It was over a $650 order of filament and didn’t offer any solutions or credits whatsoever which I thought was very poor customer service.
Bambu Lab 回复2026-09-19
We recognize your frustration regarding the discount eligibility on your recent large order and the service experience you encountered during your inquiry. We have noted your feedback on our promotional policies and communication approach for our internal review to help us optimize these processes.
Should you wish to review the details of your order or request a further investigation into this matter, please submit a support ticket via the link below:
https://bambulab.com/en/my/support/tickets/create?from=1
We appreciate your perspective to help us evolve.
