Bambu Lab builds state-of-the-art 3D printers that break the barriers between the digital and physical worlds, bringing creativity to a whole new level. Right now we have three sites located at Shenzhen and Shanghai in China and Austin, Texas of U.S.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery service and the exceptionally intuitive setup process, which allows new users to start printing smoothly within minutes of unboxing. People are also highly impressed by the outstanding print quality, the wonderful software, and the generally reliable performance of the machines over time.
Some reviewers were not happy with technical glitches, noting unexpected extruder malfunctions, annoying cutting errors, and hardware issues after brief periods of use. Others experienced occasional delivery delays, missing items, or carrier problems that caused considerable frustration when trying to receive their packages securely.
I bought a x2d printer and it was not functioning after few prints. All the trouble shootings qr codes etc were different and many were not addressing the issues. Some were even asking to change the mother board etc.
Asked for a refund with the used new filiments and it's been a week back amd forward messaging. No shipping label have been provided. Online chat is also useless keep saying wait the support or logistics to contact.
Bambu Lab 回复2026-09-19
We recognize the frustration caused by the technical difficulties you encountered and the delays in the return process. We have located your support ticket, and our team will continue to work with you through that channel to ensure your request is addressed.
We have shared your feedback regarding the troubleshooting guidance and support communication with our management team for formal internal review.
We appreciate your perspective to help us evolve.
you need to be less restrictive with your software.
Bambu Lab 回复2026-09-19
We have noted your feedback concerning our software features and have shared your thoughts with our development team for their internal review. We are always looking for ways to balance our ecosystem with user preferences as we plan for future updates.
We appreciate your perspective to help us evolve.
Hello Bambu Lab,
I printed about 5 pieces with the Bambu Studio and Bambu PETG (average 2h prints) using all 4 colours I bought. However, now the printer seems broken.
The extruder wheel turns and then jumps back, the printed line is very thin and occasionally missing. Best guess is that the nozzle is broken? I got evidence for it since the textured plate is missing some coating at the top where the printer head does its circular warm up exercises. I am a bit clueless and wanted to write support now anyway - so I thought I might as well use the feedback message here.
When it was working I was really happy though with the print results :) I just which it would continue to work..
Bambu Lab 回复2026-09-19
It is great to hear that you enjoyed the print quality when your machine was operating smoothly. We are sorry to learn that you are now experiencing issues with extrusion and potential nozzle damage.
To ensure our technical team can properly investigate these hardware concerns and provide the necessary guidance, please submit a support ticket via the link below:
https://bambulab.com/en/my/support/tickets/create?from=1
We appreciate your perspective to help us evolve.
Your customer support is horrible and I haven’t talked to a live person and nobody wants to reach out to me. Nobody wants to email me. Nobody seems to give a shit or care about anything that has to do with my needs or what I want and you know we spend all this money and when things go wrong, we have nobody to help us. We have an AI assistant and then we have to play games and hope somebody emails us back. I want to take I want to use my warranty. My machine is not working. I’ve spent hundreds and hundreds and hundreds and hundreds of dollars I want my machine working.
I’m literally trying to buy two more bambu machines and when something goes wrong with a machine like this it I can’t get the right customer service, you lose me as a customer and you’re going to end up doing that a lot with people because this is ridiculous
I’ve emailed. You know I can’t call? Because you don’t have a PHONE NUMBER.
Bambu Lab 回复2026-09-20
We recognize your frustration regarding the communication challenges and the difficulties you have encountered with your machine. We have located your support ticket, and our team will continue to work with you through that channel to ensure your technical concerns are addressed.
For real-time assistance, you may also connect with our agents via Live Chat:
https://support.bambulab.com/liveChat
We appreciate your perspective to help us evolve.
Thank you for your prompt reply. I am unable to submit a new ticket because it requires printer log files to complete the submission. I am unable to access the printer log files because the printer is disassembled.
My A1 series 3d printer developed a misaligned x-axis rail. I submitted a request for help to fix it, and I received a step by step detailed instruction on how to completely disassemble and reassemble the printer. This is not helpful and absurdly difficult. Nevertheless, i attempted to follow the guide. After several hours, I am still trying to put the printer back together and I don't even know what was wrong with it in the first place.
Bambu Lab 回复2026-09-19
We recognize the frustration caused by the difficulty of the repair process for your A1 series printer and the challenges you encountered while attempting to follow the provided instructions. We understand that the guidance did not resolve the issue effectively.
Since your previous ticket has been closed, please submit a new technical support ticket via the link below so we can re-evaluate the situation and provide a more appropriate solution:
https://bambulab.com/en/my/support/tickets/create?from=1
We appreciate your perspective to help us evolve.
Unfortunately, I am experiencing significant issue when attempting to use colored filaments. The filaments tend to fray and do not extrude properly, leading to poor print quality. While printing in white works acceptably, I am very disappointed with the results when using other colors or attempting multi-color prints.
Bambu Lab 回复2026-09-19
We are sorry to learn that you are experiencing extrusion difficulties and print quality issues when using various colors, particularly during multi-color printing. We have noted your report for internal review to help our technical team better understand these performance challenges.
To ensure our team can properly investigate these technical issues and provide further guidance, please submit a support ticket via the link below:
https://bambulab.com/en/my/support/tickets/create?from=1
For immediate assistance, you may also reach out via Live Chat:
https://support.bambulab.com/liveChat
We appreciate your perspective to help us evolve.
Have to say when it comes to tech support, your as bad as creality.
Bambu Lab 回复2026-09-19
We are sorry to learn that your experience with our technical support has not met your expectations. We have noted your feedback regarding our service response to ensure it is included in our internal review process.
If you are currently facing technical issues that remain unresolved, please submit a support ticket via the link below so our team can provide further guidance:
https://bambulab.com/en/my/support/tickets/create?from=1
We appreciate your perspective to help us evolve.
Not very helpful with my warranty request. would not recommend
Bambu Lab 回复2026-09-19
We have noted your feedback regarding the support experience you encountered with your warranty request. We have shared your comments with our service management team to ensure our processes are thoroughly reviewed.
We appreciate your perspective to help us evolve.
The plastic of the Green pla i ordered arrived punctured.
Bambu Lab 回复2026-09-19
We are sorry to learn that the packaging of your green PLA arrived punctured. We have noted your report of this shipping condition for our internal review to help us optimize our fulfillment processes.
If you find that the filament itself is damaged or unusable upon inspection, you may reach out via Live Chat for immediate assistance:
https://support.bambulab.com/liveChat
We appreciate your perspective to help us evolve.
Awesome out of the box. My complaint is that you cant choose print orientation in the app.
Bambu Lab 回复2026-09-19
We are pleased to hear that your experience with our product has been excellent from the start. We have noted your feedback regarding the print orientation feature within the app and have shared this suggestion with our software development team for their consideration in future updates.
Should you have any other technical inquiries, please feel free to reach out to our team via Live Chat for immediate assistance:
https://support.bambulab.com/liveChat
We appreciate your perspective to help us evolve.
Shipping was slower than expected for expedited service.
Bambu Lab 回复2026-09-19
We recognize that the transit time for your expedited shipment did not meet your expectations. We have noted your feedback regarding our courier performance and delivery reliability for our internal review.
We appreciate your perspective to help us evolve.
It was a surprise to find the bambulab box fillament open.
Bambu Lab 回复2026-09-19
We are sorry to learn that your recent filament order arrived with the packaging already opened. We have noted your experience regarding this order condition for our internal review to help us optimize our fulfillment processes.
If you have concerns about the quality or usability of this filament, please feel free to reach out to our team via Live Chat for further assistance:
https://support.bambulab.com/liveChat
We appreciate your perspective to help us evolve.
I was happy to get the parts replaced but very unhappy that I had to install them myself.
Bambu Lab 回复2026-09-19
We understand that the current repair process did not meet your expectations. We have noted your feedback regarding our service delivery and repair policies for our internal management review.
If you are encountering any technical difficulties with the replacement parts or the machine's performance, please submit a support ticket via the link below so our team can provide further guidance:
https://bambulab.com/en/my/support/tickets/create?from=1
We appreciate your perspective to help us evolve.
Great printer, totally unacceptable technical support
I genuinely enjoy my Bambu Lab P1S, and until this problem occurred, I was extremely happy with the printer. Unfortunately, my experience trying to obtain technical support has significantly changed my opinion of the company. Also live chat is only available from 8:00 pm to 10:00 am EST so good luck getting help.
My printer developed a filament-related error after completing a print. The message stated that it had failed to pull the filament from the extruder and that the possible causes were a clogged extruder or broken filament. I attempted the basic troubleshooting steps available to me, but the filament remained stuck.
The Bambu Handy app requires diagnostic logs when submitting a support ticket. I repeatedly attempted to upload them, but the app remained on “Busy” for hours without completing the process. This left me struggling to find another practical way to obtain help.
Bambu Lab’s telephone line does not provide actual technical support. It directs customers back to the website or app. When I tried live chat, I waited approximately three and a half hours. I eventually became number one in the queue, but I still never reached a technician. I also attempted to call customer service while waiting. After repeatedly being asked to press 9 to remain on hold, the line went completely silent, and I eventually had to hang up.
The available self-service information appeared to lead toward increasingly involved repairs and disassembly. I am not comfortable taking apart a relatively new printer without direct guidance and confirmation that doing so will not affect my warranty. That is precisely why accessible technical support is so important.
I understand that equipment sometimes malfunctions. My complaint is not simply that the printer developed a problem. My complaint is that when it did, getting meaningful assistance was extraordinarily difficult. A customer should not need a successful diagnostic-log upload, special computer equipment, hours in a chat queue, and the confidence to dismantle a machine just to obtain warranty support.
Bambu Lab makes an impressive printer, and I still like the machine itself. However, a product is only as dependable as the support available when it stops working. Based on my experience so far, the company’s technical-support system is not sufficiently accessible or customer-friendly. So unless and until they improve their customer service I would not recommend their products.
Bambu Lab 回复2026-09-19
We are pleased to hear that you have enjoyed the performance of your P1S printer. We genuinely appreciate you sharing your candid feedback regarding the challenges you faced with our support system and diagnostic tools, and we have shared these observations with our management team for internal review.
If you have an existing support ticket, please continue to engage with our team through that channel. If you have not yet established a ticket, please submit a new one via the link below so our team can provide the necessary guidance:
https://bambulab.com/en/my/support/tickets/create?from=1
We appreciate your perspective to help us evolve.
The products are good, but it took 1 month for them to arrive!!!
Bambu Lab 回复2026-09-19
We are pleased to hear that you are satisfied with our product quality. We are sorry that your delivery took longer than expected, and we have noted your feedback regarding the shipping duration for our internal review.
We appreciate your perspective to help us evolve.
We’re sorry to learn about your experience with the printer delivery and the return process. We have located your support ticket, and our team will continue to follow up through it. Please check your support portal to review the ongoing updates.
https://bambulab.com/en/my/support/general-inquiry
Absolutely do not recommend! Shocking customer service!!
Bought a printer and just after 30 days the printer broke. Spent money trying to fix ourselves the simple options and didn’t work so contacted Bambu .. after a few back and forths I purchased a new printer and was told I’d get a refund as soon as they had the broken one back. Well firstly they gave me an Evri label and told me multiple times to drop it off, on the day I was dropping it off they decided to tell me I can’t drop it off due to its size. They then gave me a XDP label. Sat waiting in for 2 days for XDP no one came for it, emailed XDP to be told Bambu lab hadn’t booked it in correctly to even be collected!! So I sorted that. Bambu lab was replying every 6-24 hours during all this.
However as soon as they knew XDP had collected my parcel I haven’t heard from them since the 6th September! XDP have confirmed that Bambu lab have the printer back and still no reply or refund! Currently £649 out of pocket! Opened a dispute with the bank. Would never recommend buying a 3D printer from this company. Shocking customer service
Bambu Lab 回复2026-09-18
We are very sorry to learn about your frustrating experience regarding the customer service response times and the return process for your printer. We have noted your experience for our future optimization.
An order that was supposed to come in 3 days ended up taking 3 weeks. When I asked for a refund since I had to purchase elsewhere, I was refused. Bambu has low quality customer support and issues with delivery.
Bambu Lab 回复2026-09-18
We are sorry to learn about your experience with the delivery delay and the customer support response.
We have located your support ticket, and our team is continuing to follow up with you through it regarding your inquiry. We appreciate your perspective to help us evolve.
The delivery service is terrible. They keft my package out in the rain. The filament boxes were soaked. I contacted rhe delivery service and they asked me a few questions. I never heard back from them. Bambu needs to use a new delivery service.
Bambu Lab 回复2026-09-18
We are very sorry to hear about the terrible delivery experience and the damage to your filament boxes caused by improper handling.
We have noted your experience regarding the delivery service for our future optimization.
I placed an order, part of it didn't arrive. These are the needles I ordered as spare parts for my 3D printer. What should I do? Why didn't they arrive? Where can I find them? Please help.
Bambu Lab 回复2026-09-18
We’re sorry that part of your order, including the spare needles, did not arrive as expected. We understand how frustrating it is to be left without the parts you ordered for your printer and without clear information about their whereabouts.
We have located your support ticket, and our team will continue to follow up with you through the existing ticket to assist with your case.
