Bambu Lab

My package was delivered damaged

My package was delivered damaged, and contacting support has been more difficult than with similar-sized manufacturers in the past.

Alex Darden美国 · 写过 4 条评价 · 体验于 2026-09-24 · 发表于 2026-09-24

My laser engraving module for my H2D…

My laser engraving module for my H2D has failed two months after receiving it. The process for going through a service ticket has been slow and frustrating. It has caused me to miss a delivery to a customer and still has yet to be resolved.

4 weeks to ship

The printer is very solid, the customer service was good, but the printer took about 4 weeks to deliver. I also can't access the $25 worth of Bambu points associated with the purchase.

Barry Jarvis英国 · 写过 12 条评价 · 已认证 · 体验于 2026-09-10 · 发表于 2026-09-24

Lack of information with the X2D

Lack of information with the X2D in way of instructions

Shipping took forever

The PETG filament I ordered came in a…

The PETG filament I ordered came in a crushed box and the spool was cracked. It wouldn’t work in my AMS so I had to remove some older filament from its own spool and re-spool the new PETG. Probably the delivery providers fault the box was crushed, but the filament wasn’t packaged to protect it from potential issues like this.

I had to dig to find the product I want…

I had to dig to find the product I want and there still is no customer appreciation for buying directly from you even though it takes more time.

Excellent job getting my printer up and running. Thanks.

Until my printer is up and running again its too soon to say how well or badly Bambu Lab has performed. In my short history with the company, I have noticed that an order of filament can be fulfilled in a couple of days but orders for other material; lamps, hydrometers, and the precious fan which has brought my printer to its knees, take an eternity to arrive. The fan arrived in a very timely fashion soon after I wrote the above review. and my printer is now up and running. Excellent job from Bambu. Thanks for your help and sorry for the vent.

We are brand new you don’t get that

The responses are very involved and technically difficult for a brand new beginner to understand . I have looked for help numerous times and it’s like , well start tearing this and that apart ? WHAT I have no prior experience but of course getting someone who actually speaks to you is next to impossible

P2s ams2 pro combo machine lemon

P2s ams2 pro combo. Problems feeding from ams since shortly after purchase. Opened a support ticket and ultimately was asked to print a ptfe support for the p2s. Then slots started failing in the ams. Almost 9mnths and I haven’t had a viable working unit. And I love it when it goes but service isn’t quick. Tear it apart and swap parts, take videos to verify. Then tear apart again to install parts that don’t solve the problem.

Filament not arriving and being returned

I bought the Bambu Lab P2S and the AMS separately; everything went smoothly. I also ordered filament directly from the Bambu Lab website. Now I have a printer—which is probably great—but no filament. According to the tracking info, it’s coming from the Czech Republic; it had already reached my city, but—according to that same list—it is now on its way back to the Czech Republic. It’s incredibly frustrating just looking at the printer and not being able to do anything!

My 3d printer has already broken and…

My 3d printer has already broken and the company expects me to fix it without the knowledge on how. As I was trying to fix it screws roll away and I can’t find them. Bad design.

Order never delivered — support failed to resolve the issue

I paid for a Bambu Lab printer on 16 July 2026. The parcel was never delivered to me and, according to DPD tracking, was returned to the sender on 11 August 2026. Since then, I have contacted Bambu Lab support multiple times. Instead of resolving the situation, I repeatedly received generic responses saying that the warehouse had not confirmed receipt of the returned parcel. I was also asked to open new support tickets even though the issue had already been under investigation. My previous support ticket was GENERAL_Package returned or canceled_Other_WEB-ROBOT_2607270005. After prolonged communication without a concrete resolution, I opened another ticket: US260916652001. I am now contacting Bambu Lab through this ticket for the last time before taking the matter to court. I have also submitted my formal pre-litigation demand through this ticket and requested that it be forwarded to a manager or the person responsible for escalated customer disputes. At this point, I am not asking for another generic status update. I have paid for the printer, I never received it, and the parcel was returned according to the carrier's tracking information. The internal issue between Bambu Lab, its warehouse and the carrier should not leave the customer without the purchased product indefinitely. I have given Bambu Lab more than enough time to resolve this matter amicably. I am requesting a replacement printer at no additional cost and a concrete resolution within the timeframe stated in my formal demand. If Bambu Lab does not resolve the matter, I will proceed with the legal steps stated in my formal notice. I hope Bambu Lab will finally escalate this case to someone who can actually resolve it rather than sending another automated or generic response.

Would not touch them again

Would not touch them again. Spent £1000’s of some 3d printers. Zero service. Controlling content via their cloud. Won’t touch them again.

Took 3 weeks to buy a part

Took 3 weeks to buy a part No clue what there doing I could of made one on 2 days Then had to buy a complete new unit as don’t sell a 50p cable had to pay £40

Customer Service

Customer Service is almost non existent. Love your product

the absolute worst customer support…

the absolute worst customer support I've ever experienced for a piece of tech. Poor shipping coordination and a frustrating new-owner experience I purchased the Bambu Lab X2D Print More Bundle, and the shipping communication and setup experience fell short of my expectations. This review is about that purchasing and customer-support experience, not the printer’s print quality. The printer arrived before the filament I ordered with it, leaving me with a new printer but without the materials from my order needed to start using it. When I contacted support, they explained that my order had been divided into three packages, shipped from different warehouses and handled by different carriers. They provided a tracking screenshot, but I was still facing approximately another week before the filament was expected to arrive. I understand that equipment and supplies may ship separately. What disappointed me was the disconnect between delivering the printer and delivering what I needed to use it. Customers should have a clear, item-by-item view of what is in each shipment, when it is expected, and whether essential supplies will arrive significantly later than the printer. That should be easy to understand without a support conversation. The representatives were polite, but the shipping discussion involved repeated apologies and reminders about the standard three-to-six-business-day shipping window. Support said they would submit a request to expedite the shipment, but I was not given a confirmed earlier delivery date during the conversation. Acknowledging my frustration was appreciated; it did not resolve the practical problem. There was also confusion over the bundle itself. When a second AMS 2 Pro arrived, I initially thought I had received an extra unit. Support confirmed that the bundle I purchased included two. To be clear, this was not an incorrect shipment—I had misunderstood the bundle description, particularly because “2” is also part of the product name “AMS 2 Pro.” A more obvious distinction between the model name and the number of units included would have helped. Getting everything set up then required another extended back-and-forth about the drying function, firmware, connecting both AMS units, and power requirements. Support did provide useful instructions, links, and screenshots, but I had to work through the questions individually rather than being directed to a complete setup guide for the exact bundle I purchased. Support also told me that operating both units’ drying functions simultaneously would require an additional power adapter. That is the kind of requirement I would have appreciated understanding when selecting the bundle. My overall disappointment is with how much effort it took to understand the deliveries and get the complete package set up. Bambu Lab could substantially improve the new-owner experience with clearer bundle descriptions, more transparent package-by-package tracking, upfront explanations of accessory requirements, and more proactive support. Delivering the hardware is only part of the experience—helping the customer get started matters too.

it was damaged

Filament always tangled

Even though put in filament in spool and spool was screwed in tight, spool again (not the first time) came apart. Wasted entire roll. Also, filament always gets stuck on the first 20% so constant restarting. Never had one roll that didn't stick....

Expensive part broke one month out of…

Expensive part broke one month out of warranty. Would have been very impressed if you exercised discretion and replaced the part since it failed. That would have showed good faith.