Bambu Lab builds state-of-the-art 3D printers that break the barriers between the digital and physical worlds, bringing creativity to a whole new level. Right now we have three sites located at Shenzhen and Shanghai in China and Austin, Texas of U.S.
以上内容由商家自行提供，未经平台核实。Bambu Lab（bambulab.com）在 OK.one 的综合评分为 3.1 分（满分 5 分），基于本站收录的 965 条用户评价，属于电子与科技分类，口碑一般。20% 的评价为 1 星，差评比例偏高；商家回复了 97% 的差评；评价主要围绕产品、质量、使用体验。数据最后更新于 2026-10-24。
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery service and the exceptionally intuitive setup process, which allows new users to start printing smoothly within minutes of unboxing. People are also highly impressed by the outstanding print quality, the wonderful software, and the generally reliable performance of the machines over time. Some reviewers were not happy with technical glitches, noting unexpected extruder malfunctions, annoying cutting errors, and hardware issues after brief periods of use. Others experienced occasional delivery delays, missing items, or carrier problems that caused considerable frustration when trying to receive their packages securely.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Takes forever to deliver. Sometimes more than a week because they use inpost often
We recognize your feedback regarding the delivery times associated with our chosen courier. We have noted your comments for our internal review as we work to improve our fulfillment and shipping logistics. We appreciate your perspective to help us evolve.
The Printer Firmware is terrible. Vision Encoder calibration results in worse performance than before, old stat can not be recovered, skew can not be corrected manually. Simply terrible. Next printer will be other brand.
We are sorry to learn that the firmware update has not met your performance expectations. We have noted your feedback regarding the vision encoder calibration and the adjustment limitations for our internal engineering review. We appreciate your perspective to help us evolve.
If you sell printers to israel, i think you should also send parts to israel. Its really hard to get parts for my X2D and i have to buy parts through a third party.
We recognize your feedback regarding the availability of spare parts in Israel and the challenges you have encountered when sourcing components through third-party channels. We have shared your comments with our logistics and regional management teams for internal review as we continuously look for ways to optimize our service network. We appreciate your perspective to help us evolve.
As a repeat customer. And Bambu fan. I’ve given a lot of feedback. Honest and objective feedback. While delivery times have gotten much better. As well as tracking and shipment info. Product availability still is not good. At all! Case in point. We needed PET. Expensive by all standards. Not available at Bambu. Went to a competitor. Literally half the price for the same amount. And available. Tested it. Will report on it. Will recommend it. Highly! You’re losing your fan base… still a Bambu fan but… it’s getting more difficult to remain in your camp. You should really listen to this message. I have a lot of colleagues in the printer world. They feel the same. And this is only going to get more competitive for you. If you have it when we need it ok. If not. Hmmmm… I have other very good options. I want to add, I buy a lot of filament. Both for work and personal use. I work in a large organization with many departments, most with Bambu printers, ordering filament. We’ve primarily until now, ordered from Bambu. I will rethink. It’s just too unreliable.
We appreciate you sharing your candid feedback as a long-time supporter and power user. It is great to hear that our logistics improvements have been helpful, but we recognize the frustration regarding supply availability and the impact this has on your work. We have shared your concerns with our inventory and product management teams for internal review as we work to ensure more reliable availability for our professional and repeat customers. We appreciate your perspective to help us evolve.
I purchased an A1. I really enjoyed getting to know it as this is my first printer however I had a massive blob which took a ton of work to get cleared out. I still have not figured out why I had such a huge blob, but more importantly at this point after getting it out, which took quite a bit more heat than I wanted to put it into loosen it up. I’m having trouble with the printer working. So far I replaced the nozzle the heating element and what will end up being both fans. I’m hoping that that works and I can get the printer back up and running. if not, I’m not sure what I’m gonna do. It’s literally brand new.
We recognize the challenges you’ve encountered with your A1 printer and the extensive effort you’ve put into troubleshooting. We would like to assist you in getting your machine back to optimal performance. To ensure our team can review your printer’s status and provide the necessary guidance, please submit a support ticket via the link below: https://bambulab.com/en/my/support/tickets/create?from=1 We appreciate your perspective to help us evolve.
The silver I bought doesn't register as any filiment type when I install on my AMS
We are sorry to learn that your silver filament is not being recognized by your AMS. We have noted your report of this issue to help our technical team better understand such compatibility challenges. If you are experiencing ongoing issues with filament recognition, please feel free to reach out via Live Chat for immediate assistance: https://support.bambulab.com/liveChat Alternatively, you may submit a support ticket for further investigation: https://bambulab.com/en/my/support/tickets/create?from=1 We appreciate your perspective to help us evolve.
Check out page "glitched" causing me to order twice the same order.
We are sorry to learn that you experienced technical difficulties on our checkout page. We have noted this issue for our web development team to investigate. To ensure our team can assist you with the necessary adjustments to your order or provide a resolution, please reach out via Live Chat for immediate assistance: https://support.bambulab.com/liveChat Alternatively, you may submit a support ticket for further investigation: https://bambulab.com/en/my/support/tickets/create?from=1 We appreciate your perspective to help us evolve.
Everything
We are sorry to learn that your recent experience with our products and services has not met your expectations. We would like to understand your concerns better to assist you appropriately. If you are experiencing specific issues, please feel free to reach out to our team via Live Chat for further assistance: https://support.bambulab.com/liveChat We appreciate your perspective to help us evolve.
Parcel was late and damaged not happy jan
We are sorry to learn that your package arrived late and in poor condition. We have noted your feedback regarding the delivery experience for our internal review to help us optimize our fulfillment processes. If you have concerns about the quality or usability of these items, please feel free to reach out via Live Chat for immediate assistance: https://support.bambulab.com/liveChat Alternatively, you may submit a support ticket for further investigation: https://bambulab.com/en/my/support/tickets/create?from=1 We appreciate your perspective to help us evolve.
One reel was seen as another material with al consequences., everything messed up and that was my first experience
We are sorry to learn that your first experience with our products was impacted by an incorrect material identification, and we understand the frustration this caused. We have located your existing support ticket, and our team will continue to work with you through that channel to ensure this is resolved. We appreciate your perspective to help us evolve.
This filament does not behave like TPU. Instead of being flexible, the printed parts are completely rigid and snap under minimal pressure. I took all the standard troubleshooting steps. I thoroughly dried the spool and optimized my slicer settings by lowering the infill and reducing the wall count. Despite this, the material still prints like a cheap, brittle plastic with zero elasticity. If you need actual flexible parts, look elsewhere. This product completely fails to deliver on its core purpose
Gemini-3.1-Flash-Lite 官方回复: We are sorry to learn that the filament performance did not meet your expectations regarding flexibility. We have noted your feedback regarding the material properties for our internal review to help us maintain our quality standards. If you are currently experiencing issues with this material, please feel free to reach out via Live Chat so our team can provide further guidance: https://support.bambulab.com/liveChat We appreciate your perspective to help us evolve.
Bamboo labs wouldn’t deliver to the address listed and wouldn’t change the address once it was shipped as the carrier requested. After already paying seven dollars for shipping and handling. They then told me to cancel the order. It would cost another $13. I’d recommend just buying aftermarket parts with better customer service. I won’t be ordering from bamboo labs ever again.
We are sorry to learn that you encountered difficulties with your delivery address and the subsequent cancellation process. We have noted your feedback regarding our shipping and order modification policies for our internal review to help us optimize these processes. We appreciate your perspective to help us evolve.
Your customer service is horrible. I’ve been waiting for over a week to receive a shipping label. When it was emailed to me it wasn’t clear & couldn’t read it. UPS wouldn’t accept it.
We are sorry to learn about the frustration you experienced regarding the shipping label provided. We have located your existing support ticket, and our team will continue to work with you through that channel to ensure you receive a clear and valid label to resolve this matter promptly. We appreciate your perspective to help us evolve.
Your lawsuit against Paweł Jarczak sickened me. It had no legal basis whatsoever.
Terrible service my printer starting smoking twice and I repeatedly asked for a new printer over the course of 6 months they finally sent a new one. STAY AWAY from Bambu labs they are a horrible greedy company with terrible customer service. Anycubic is great tho.
Printer was purchased the second week of May 2026. By the end of May we had our first equipment failure. That took a week to resolve. We had our second equipment failure the first week of July 2026. Here we are almost at the end of September, and I am still exchanging messages with Bambu support trying to get a practically new printer to function as it should. We have replaced force sensors, the heat bed, and it still will not print as it did when new. I have offered, multiple times, to purchase a new unit if they will allow me to ship this one back and refund me once they receive it. I purchased direct from Bambu hoping that in an instance like this, it would be easier to get the unit replaced. Unfortunately, that hasn't been the case and we are stuck with a defective unit that was a birthday present for our 10 year old son.
We are sorry to learn that your printer has experienced repeated technical issues and that the support process has required significant time. We understand the disappointment this causes, particularly as this machine was intended as a gift for your son. If you have an existing support ticket, please continue to engage with our team through that channel so we can resolve this matter. If you are unable to locate an open ticket, please submit a new one via the link below so our team can provide the necessary guidance or a resolution: https://bambulab.com/en/my/support/tickets/create?from=1 We appreciate your perspective to help us evolve.
Ams failing to work. Trying to get support, but can’t get anyone on the phone
We are sorry to learn that you are experiencing issues with your AMS and that you have faced difficulties reaching our support team. We have noted your feedback regarding our support accessibility for our internal review as we work to improve our communication standards. For immediate assistance, please feel free to reach out via Live Chat: https://support.bambulab.com/liveChat Alternatively, you may submit a support ticket via the link below so our team can investigate your AMS issue and provide further guidance: https://bambulab.com/en/my/support/tickets/create?from=1 We appreciate your perspective to help us evolve.
Unhelpful, long wait time for response even though stated will try to respond in 24hrs. Had printer for roughly half a year and parts fauled that were not under warranty. Only 400 hours on the printer, how does it malfunction that soon.
We are sorry to learn that the durability of your printer's components did not meet your expectations and that our support response times have been frustrating. We have noted your feedback regarding our service standards for our internal review to help us improve. If you have any further questions or require assistance with your printer, please feel free to reach out to our team again via Live Chat: https://support.bambulab.com/liveChat We appreciate your perspective to help us evolve.
I only have an iPhone and iPad to use and unfortunately they haven’t set these apps up to fully customise and edit files yet so it’s fairly useless. After spending a small fortune on filament I was given a discount code which only allowed a week to be used rendering it useless when iv gone to use it 2 weeks later. I’m loving my machine but wish with all the money spent I could make what I need to make with it.
We recognize your feedback regarding the current limitations of our mobile applications for file customization and the constraints associated with our discount codes. We have noted your comments for our internal review as we continue to explore ways to enhance our software features and promotional experiences. We appreciate your perspective to help us evolve.
Focus on reading comprehension. All the pleasant friendly advice is absolutely useless if you don’t bother to read and comprehend what the actual problem is. More training so the people responding to tickets actually know what the hell they’re trying to help with.
We are sorry to learn that the support you received did not address your needs effectively and that our communication lacked the necessary understanding of your issues. We have noted your feedback regarding the quality of our service and the need for more comprehensive training for our support team, and we have shared this with our service management for internal review. If you are currently facing technical issues that remain unresolved, please submit a support ticket via the link below so our team can provide more focused assistance: https://bambulab.com/en/my/support/tickets/create?from=1 We appreciate your perspective to help us evolve.
共 965 条符合条件的评价
