Bambu Lab builds state-of-the-art 3D printers that break the barriers between the digital and physical worlds, bringing creativity to a whole new level. Right now we have three sites located at Shenzhen and Shanghai in China and Austin, Texas of U.S.
以上内容由商家自行提供，未经平台核实。Bambu Lab（bambulab.com）在 OK.one 的综合评分为 3.1 分（满分 5 分），基于本站收录的 965 条用户评价，属于电子与科技分类，口碑一般。20% 的评价为 1 星，差评比例偏高；商家回复了 97% 的差评；评价主要围绕产品、质量、使用体验。数据最后更新于 2026-10-24。
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery service and the exceptionally intuitive setup process, which allows new users to start printing smoothly within minutes of unboxing. People are also highly impressed by the outstanding print quality, the wonderful software, and the generally reliable performance of the machines over time. Some reviewers were not happy with technical glitches, noting unexpected extruder malfunctions, annoying cutting errors, and hardware issues after brief periods of use. Others experienced occasional delivery delays, missing items, or carrier problems that caused considerable frustration when trying to receive their packages securely.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。We are sorry to learn that you have encountered issues with the filament tension on the spool. We have noted your feedback regarding the winding quality for our internal review to help us maintain our product standards. If you are experiencing ongoing issues with this filament, please feel free to reach out via Live Chat for immediate assistance: https://support.bambulab.com/liveChat We appreciate your perspective to help us evolve.
Since I am new and don't know a lot about 3d printing and your app does not work with android I found it difficult to navigate between onshape and bambulabs. I am trying to help my grandson learn to print his combat robot. it has been trial and error most of the time.
We appreciate you sharing your experience navigating our software as you work on your grandson’s projects. We have noted your feedback regarding mobile accessibility and platform integration for our development team’s ongoing review as we look to improve our software ecosystem. We appreciate your perspective to help us evolve.
Shipping was really slow this time getting the product to me.
We recognize that the shipping transit time for your recent order did not meet your expectations. We have noted your feedback regarding the delivery timeframe for our internal review to help us optimize our future logistics strategy. We appreciate your perspective to help us evolve.
Don't enjoy those who beg for approval and/or "Pats-on-the-back" just for doing their job.
We have noted your feedback regarding our communication style. We aim to ensure our interactions remain professional and focused on addressing the technical and service needs of our users. We appreciate your perspective to help us evolve.
Still no response weeks later, very disappointing.
We sincerely apologize for the unsatisfactory experience regarding our response time. We have noted your feedback and will use it to improve our future communication and service processes. For further assistance, please feel free to contact our online customer support team via this link for immediate help: https://support.bambulab.com/liveChat Thank you for your valuable feedback; it helps us continue to improve.
Was in the impression that I was getting a print made . I sent a an image for what I wanted printed . I needed up getting two boxes of filament . I want to return
We are sorry to learn that there was a misunderstanding regarding your order and that you received filament instead of a printed object. We understand your request to return these items. To ensure our team can assist you with the return process, please feel free to reach out via Live Chat for immediate support: https://support.bambulab.com/liveChat Alternatively, you may submit a support ticket so we can investigate this for you: https://bambulab.com/en/my/support/tickets/create?from=1 We appreciate your perspective to help us evolve.
First printer destroyed by shipper, second printer missing components (not sure why) third shipment with missing parts has been held up for days by shipper. This could not have been a more frustrating purchase but I'm powering through this mess because I have hopes that it will preform as well as all of my recommendations said that it would. Hey Bambu, don't use OnTrac. They are impossible to work with. Hopeful, Dan
We are sincerely sorry for the shipping issues and the frustration you have encountered with your recent orders. We have located your existing support ticket, and our team will continue to work with you through that channel to ensure all delivery concerns and hardware inquiries are fully resolved. We have also shared your feedback regarding our courier selection with our logistics team for formal internal review. We appreciate your perspective to help us evolve.
Had to send it back to Amazon after about one month. Having difficulty getting the printer to take filament. Very disappointing.
We are sorry to learn that you experienced persistent filament loading issues with your printer, leading to your decision to return it. We have noted your feedback regarding these technical difficulties for our internal review to help us maintain our product quality standards. We appreciate your perspective to help us evolve.
We bought a replacement head for our H2D and it had the wrong connectors on it. Why don't you include an adapter for the price we paid?
We are sorry to learn that the replacement head you received for your H2D printer was incompatible with your specific unit. We have noted your feedback regarding our replacement part compatibility and your suggestion for including an adapter for our internal review. For further assistance or to discuss this compatibility concern, please feel free to reach out to our team via Live Chat: https://support.bambulab.com/liveChat We appreciate your perspective to help us evolve.
it has not worked for the past month i think some thing new should last a little longer i sorry i bought it
We are sorry to learn that your printer has not performed as expected over the past month. We have noted your feedback for our internal review to help us maintain our product quality standards. To ensure our team can investigate these hardware concerns and provide the necessary guidance, please submit a support ticket via the link below: https://bambulab.com/en/my/support/tickets/create?from=1 We appreciate your perspective to help us evolve.
It did not unspool. 4 failed prints. Ordered from Amazon, no problem . Pretty bad when a printer company can’t sell filament that works with their own printer
We are sorry to learn that you have experienced feeding issues with your recent filament order, leading to failed prints. We have noted your feedback regarding the filament performance for our internal review to help us optimize our material quality standards. To ensure our team can investigate these concerns and provide the necessary guidance, please submit a support ticket via the link below: https://bambulab.com/en/my/support/tickets/create?from=1 We appreciate your perspective to help us evolve.
I did not get the right head for my printer. The connector are female and I need the male ones.
We are sorry to learn that the replacement head you received for your printer is incompatible with your specific unit due to the connector mismatch. For immediate assistance in resolving this discrepancy, please feel free to reach out to our team via Live Chat: https://support.bambulab.com/liveChat We appreciate your perspective to help us evolve.
I purchased a Bambu Lab X2D 3D printer from Best Buy, and after only 20 days of ownership, the printer developed a heatbed temperature-control malfunction that rendered it unusable. I contacted Bambu Lab customer support expecting a replacement under their one-year manufacturer's warranty. Instead, they instructed me to troubleshoot the machine myself, including disconnecting and reconnecting internal cables and using a multimeter to test the heatbed. I explained that I don't own these tools and shouldn't have to perform technical repairs on a brand-new printer. Bambu Lab then informed me that because I purchased the printer through an authorized dealer, I would need to contact Best Buy for a full-unit replacement. Unfortunately, Best Buy's 15-day return window had already closed. Rather than offering to replace a printer that failed within the first month, Bambu Lab offered to ship replacement parts at no cost if Best Buy would not exchange the machine. I made it clear that I do not want replacement parts for a printer that is only 20 days old. I want a reliable, functioning machine. This is my first experience with Bambu Lab, and I am extremely disappointed with both the product's reliability and the warranty support. When a customer buys a premium 3D printer, they should not have to diagnose and repair a defective machine within weeks of purchase. I expected much better product quality and customer service from Bambu Lab. Based on this experience, I would strongly encourage potential buyers to carefully consider the warranty process and the support they may receive if their printer develops a problem shortly after purchase.
We are sorry to learn that your X2D printer developed a malfunction shortly after purchase and that our warranty support process did not meet your expectations. We understand your frustration regarding the repair requirements and the limitations encountered with your retailer's return policy. We have noted your feedback regarding our service model and warranty support for our ongoing improvements. We are currently working to refine how we support customers who purchase through authorized dealers to ensure a more seamless experience. If you have an existing support ticket, please continue to engage with our team through that channel. If you do not have an open ticket, please submit a request via the link below so we can investigate this for you: https://bambulab.com/en/my/support/tickets/create?from=1 We appreciate your perspective to help us evolve.
I filed and issue report about broken ams 2 pro feeders within warranty window (bambu glow pla is the culprit. Asked about replacement parts outside of warranty issue (busy with 2 kids) and you wouldn't cover replacement. Garbage service and I would not recommend.
We are sorry to learn that your experience with our support process has been frustrating. We understand your concerns regarding the warranty coverage for the replacement parts you requested. We have noted your feedback for our internal review to help us optimize our service standards. If you have any further questions or require assistance with your machine, please feel free to reach out via Live Chat: https://support.bambulab.com/liveChat We appreciate your perspective to help us evolve.
ticket was not worked just closed it out. I sent out all the information that was asked and Bambu did not fix the issues. I now have a non-working printer/AMS
We are sorry to learn that your experience with our technical support has been frustrating and that your issues remain unresolved. We have verified your status and would like to confirm that your support ticket remains active and is currently being processed. Our team will continue to work with you through that existing ticket to ensure your printer and AMS issues are addressed thoroughly. We appreciate your perspective to help us evolve.
This is the only issue I have seen with any Bambu product. My new super tack build plate will not read in my P2S printer. It’s a gray color instead of the black on my other super tack. Not sure how to get it to read in my printer.
We are sorry to learn that your new super tack build plate is not being recognized by your P2S printer. We have noted your report of this issue to help our team better understand and address such hardware compatibility challenges. If you are experiencing ongoing issues with the build plate recognition, please feel free to reach out to our team via Live Chat for immediate assistance: https://support.bambulab.com/liveChat We appreciate your perspective to help us evolve.
You're customer service has been horible overall and I think you should be aware of it.
We are sorry to learn that your experience with our customer service has not met your expectations. We have noted your feedback regarding our support standards for our internal review, as we are continuously looking for ways to improve our service quality. We appreciate your perspective to help us evolve.
Hi, DHL is just the worst parcel company ever, they refuse to deliver any package home and leave them in random places all the time. This makes me not buy filament since I'll need a car to go some place to collect them, it's just terrible . Thanks, Pedro
We are sorry to learn about the difficulties you have experienced with delivery services in your area. We have noted your feedback regarding the courier's performance for our internal review to help us optimize our future logistics and delivery options. We appreciate your perspective to help us evolve.
Sd card issues. I cant figure out how to reformat from the computer
We have noted your feedback regarding the difficulty you are experiencing with SD card formatting. To ensure our team can guide you through the correct process for your specific setup, please feel free to reach out via Live Chat for immediate assistance: https://support.bambulab.com/liveChat We appreciate your perspective to help us evolve.
I wasn’t sent what I ordered. Some screws and magnets came, but I didn’t order that. I ordered brackets to hold the AMS2 above the top of the P2S, and never received that.
We are sorry to learn that your recent shipment contained incorrect items and did not include the bracket you ordered. To ensure our team can investigate this for you and arrange for the correct items to be sent, please submit a support ticket via the link below: https://bambulab.com/en/my/support/tickets/create?from=1 We appreciate your perspective to help us evolve.
共 965 条符合条件的评价
