Bambu Lab builds state-of-the-art 3D printers that break the barriers between the digital and physical worlds, bringing creativity to a whole new level. Right now we have three sites located at Shenzhen and Shanghai in China and Austin, Texas of U.S.
以上内容由商家自行提供，未经平台核实。Bambu Lab（bambulab.com）在 OK.one 的综合评分为 3.1 分（满分 5 分），基于本站收录的 965 条用户评价，属于电子与科技分类，口碑一般。20% 的评价为 1 星，差评比例偏高；商家回复了 97% 的差评；评价主要围绕产品、质量、使用体验。数据最后更新于 2026-10-24。
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery service and the exceptionally intuitive setup process, which allows new users to start printing smoothly within minutes of unboxing. People are also highly impressed by the outstanding print quality, the wonderful software, and the generally reliable performance of the machines over time. Some reviewers were not happy with technical glitches, noting unexpected extruder malfunctions, annoying cutting errors, and hardware issues after brief periods of use. Others experienced occasional delivery delays, missing items, or carrier problems that caused considerable frustration when trying to receive their packages securely.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。A camera pointed into my office that goes to the cloud is simply unacceptable. I don't care that there are hoops I can jump through to turn it off.
We appreciate your feedback to help us improve. We've noted your concerns regarding the camera settings for our future updates.
Order was totally wrong. Very disappointing
We sincerely apologize for the inconvenience. We’ve noted your feedback and will review the relevant order handling processes for future improvement. If you need assistance with your order, please contact our support team via live chat: https://support.bambulab.com/liveChat
It was as expected
We are sorry to learn that your recent experience with our products and services has not met your expectations. We would like to understand your concerns better to assist you appropriately. If you are experiencing specific issues, please feel free to reach out to our team via Live Chat for further assistance: https://support.bambulab.com/liveChat We appreciate your perspective to help us evolve.
The waiting time until I have received the package has been very long, too much. It's probably Seur's fault. As for the quality of the filament, delighted
We are pleased to hear that you are satisfied with the quality of our filament. We have noted your feedback regarding the transit time for your recent order for our internal review as we work to optimize our shipping and logistics strategy. We appreciate your perspective to help us evolve.
slow shipment took almost week to get it, too many unnessery things
We recognize that the delivery experience fell short of expectations. We appreciate your patience and have noted your comments about the delivery time and overall ordering process. Your feedback will help us identify areas for a smoother experience in the future.
Always something’s complicated with the delivery
We recognize that the delivery experience did not meet expectations. We’ve noted your feedback for future optimization of our logistics service. We appreciate you sharing your perspective.
We recognize that shipping delays can make the overall purchasing experience more difficult. We’ve noted your feedback regarding fulfillment and will take it into consideration as we review our logistics services. We appreciate you sharing your experience with us.
Easy to order and great quality of printers and filaments. Would be 5 stars when Bambu would always have enough stock or at least offer the opportunity to buy filaments that are out of stock and will be delivered asap instead of waiting for filaments to become available and then find they are quickly sold out again
P2S is a good device, with very few maintenance requirement. It is printing good and it is very easy to use. If i might really find an issue it is that you cannot access to the cache of the printer from BambuLab Handy App, that would be great.
Great products and fast delivery. No extra parts in the delivery like was done in the past.
Order delayed until 21 days to arrive to Spain.. 😅
We recognize that the delivery time for your recent order to Spain did not align with our standard transit times. We have noted your feedback regarding the shipping duration for our internal review as we work to improve our logistics operations. We sincerely thank you for your valuable suggestions and feedback, which help us evolve and refine our shipping processes.
I love your product but your website is difficult to navigate. A separate link on your tool bar for purchasing spare parts with installation instructions would be extremely helpful. Currently I have to bounce all over the place for spare parts and instructions
We appreciate you sharing your experience. While we aim to make spare parts and installation guides easy to find, we recognize that locating specific resources can sometimes be difficult depending on how you search. We’ve noted your suggestion for internal evaluation as we explore ways to improve the resource discovery experience. If you need direct guidance finding a specific spare part or manual, please contact us through Live Chat for assistance: https://support.bambulab.com/liveChat We appreciate your input as we continue to improve.
First I love your filament I spend hundreds of dollar with your company. The only complaint I have is you need better quality control on the way the filament is rolled . You now have to babysit the rolls because they are gonna get stuck. I use to could put a print on and go about my day but now I can’t. Other than the aggravation of the stuck filament I would of given you a 5 star. Please get that under control like I said I love your filament.
We appreciate your long-standing support and are glad to hear that you enjoy the quality of our filament. We have noted your feedback regarding the filament winding process for our internal quality control review, as we aim to ensure a reliable and consistent printing experience. If you continue to encounter specific issues with your rolls, please feel free to reach out via Live Chat for further assistance: https://support.bambulab.com/liveChat We appreciate your perspective to help us evolve.
Tragically, again, the delivery time for 10 rolls of filament was 10 days. First, itt took about 5 to get picked up by DPD (as far as I could see), and then DPD needed another 5. So it’s not entirely Bambus fault, but it happened now for the third or fourth time. I hope, they can optimize their warehouse logistics and somehow convince DPD to be faster. Or change the courier.
We are sorry to learn that the delivery time for your recent order did not meet your expectations. We have noted your feedback regarding the combined impact of processing times and courier performance for our internal review to help us optimize our future logistics strategy. We appreciate your perspective to help us evolve.
I have purchased a x2d with ams and printed two items and one hot end has completely failed, resulting in a large ball of plastic and now a msg that head is over temp, display is not showing any ambient temperature. I would expect to be able to print more than two prints, having spent more than €1000 on your product. Please arrange for collection and a full refund on this purchase, alternatively can you suggest a better product (at a good price) that is compatible with the AMS and hot ends I have purchased from you or do I need to return everything I have purchased and go with a different manufacturer? I have now two weeks for a returns label, this would have taken me over the returns policy time frame, fortunately the time limit has been increased to 30 days. Hardly the no questions return promoted on the online store. I might need the full 30 days, as I’ve yet to receive the returns label.
We are sorry to learn that your X2D printer experienced a significant hardware failure after only two prints. We have located your existing support ticket, and our team will continue to work with you through that channel to ensure your technical concerns are addressed appropriately. We appreciate your perspective to help us evolve.
We are sorry to learn that the delivery time for your recent order did not meet your expectations. We have noted your feedback regarding the shipping timeline for our internal review to help us optimize our fulfillment processes. We appreciate your perspective to help us evolve.
My printer has stopped working within warranty and I was told it was a consumable but I replaced tat but the printer still is not working. I have complained and have been getting generic troubleshooting emails which has been shocking as I run a printer for my business. They are ignoring me now and it will affect my business dramatically.
We are sorry to learn that your printer remains non-functional despite your troubleshooting efforts and that the support process has been frustrating. We have located your existing support ticket, and our team will continue to work with you through that channel to ensure your technical issues are thoroughly addressed. We appreciate your perspective to help us evolve.
Items were careless packed (the box was half empty) and filament and crushed the replacement parts I bought. When I reached out to support they wanted me to document and email each separate item and then stated that when returning them I needed to use the original packaging and make sure items were not damaged in transit or I could be charged. WHAT A DOUBLE STANDARD AND AN IMPOSSIBLE TASK! Bambu products and service used to be great but they really have declined!
We are sorry to learn about the packaging issues you encountered and the frustration caused by the return process. We have located your existing support ticket, and our team will continue to work with you through that channel to ensure your concerns are addressed properly. We have shared your feedback regarding our packaging standards and support requirements with our management team for internal review as we work to improve our processes. We appreciate your perspective to help us evolve.
Unfortunately, it frequently happens that items are out of stock and have longer delivery times. Despite repeated reports and contact, customer requests for spare parts are not being addressed. Some spare parts are included with the printer, but cannot be purchased separately.
We recognize your feedback regarding the availability of spare parts and the challenges you have encountered with order fulfillment times. We have noted these concerns for our internal review to help us optimize our inventory management and service offerings. We appreciate your perspective to help us evolve.
共 965 条符合条件的评价
