Bambu Lab builds state-of-the-art 3D printers that break the barriers between the digital and physical worlds, bringing creativity to a whole new level. Right now we have three sites located at Shenzhen and Shanghai in China and Austin, Texas of U.S.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery service and the exceptionally intuitive setup process, which allows new users to start printing smoothly within minutes of unboxing. People are also highly impressed by the outstanding print quality, the wonderful software, and the generally reliable performance of the machines over time.
Some reviewers were not happy with technical glitches, noting unexpected extruder malfunctions, annoying cutting errors, and hardware issues after brief periods of use. Others experienced occasional delivery delays, missing items, or carrier problems that caused considerable frustration when trying to receive their packages securely.
Logistics and product dispatch are fast! Customer service is relatively quick, too! However, processing product returns is very slow... In my case, it wasn't just a matter of days, but two weeks! That’s something that could be sped up in the future. 😊 (After placing the order, I realized the PS1 wouldn't be the best choice for my work and that the X2D was a much more advanced 3D Printer—with little difference in price—so I cancelled the PS1, I had to wait two weeks just for them to process the return...😊
The printer was received in perfect condition, well packaged, and the manual was straightforward.
I'm giving this rate because the printer doesn't come with any filament, I get that you sell the filament separately, but the print can come with enough filament to do the calibration and the first print (the boat).
I needed to wait an additional week after I received the printer to get the filament so I can do the initial calibration and print.
Mostly perfect
I ordered a 3D printer, 2x hotends and a PETG filament. Everything was very well packaged, especially the 3D printer.
The two things to improve would be:
- more choice for filaments (like ASA or TPU).
- sending items in the same delivery
Pretty responsive to my request. Printer had an issue the first day I printed on it and I contacted support via chat. They are closed during my daylight hours so I had to wait until the next day to read a response. The shipped the part out that I needed right away, It took a few days to get the part, which was disppointing. I wanted to print now. It was a new toy. Got the part, it prints great now.
Well made products and good service. Delivery charge may be more than the product
Prices are fair, products are well made, ordering and paying are easy, and delivery was well managed. I was kept informed and knew when to expect delivery.
Why 4, not 5 stars I included the collection of screws in my order - identified on the site as one purchaseDelivery identification showed 8 seperate screw sections with no explanation, as that particular item contained 8 pieces and was picked and identified separately. The more serious complaint is the delivery charge they are still charging £4 for purchases totalling under £45 so if you purchase Silicone Sock for Hotend £1.99 it costs £4 to deliver. My order was well over the £45 but would have to go elsewhere if under £45 Delivery price should reflect the price of the item being bought.
Bought a pla filament bundle, with build plate and filament cutters. All arrived in excellent condition. The second build plate serves as a good change over when printing multiple prints.
Very fast Delivery in the first. The first printer i got was not working well, so i got a replacement printer which took some time to geht. But now everything works fine
Everything goes well out of some missunderstanding.
I think it just miss some repairman in some city to do the work cause the work is greatlu explain in the wiki but harder to do than it look.
I hope everything still go well in my process cause it's not finish at this day but it will be clear soon.
Jules
I currently own two Bambu Lab printers, and unfortunately, my experience with the first printer has been extremely frustrating.
I have had ongoing issues getting the right-hand extruder head to work properly. I have had to perform a cold pull every two or three prints just to keep the head clear, and I have already replaced/switched the head multiple times. That should not be necessary on a printer that is being used as intended.
The printer also makes a loud, concerning noise during longer prints. Bambu Lab has told me that something is apparently stuck or interfering with it, but the problem does not occur on shorter prints. It seems to happen during prints over approximately 10 hours, which makes it particularly frustrating because those are exactly the kinds of prints I need this printer to handle.
Now I am also dealing with a motor calibration issue. Instead of getting a clear solution, I keep being asked to provide additional videos and have repeatedly been told that I am using the wrong build plate. The frustrating part is that I am using the plate Bambu Lab instructed me to use.
I purchased these printers because I expected reliable machines that could handle long print jobs. Instead, I have spent a significant amount of time troubleshooting, doing cold pulls, changing components, recording videos, submitting logs, and trying to prove that there is a problem.
I currently own TWO Bambu Lab printers, so this isn’t a complaint from someone who has barely used the product. I have invested a substantial amount of money into Bambu Lab equipment and supplies for my small 3D-printing business.
I really want Bambu Lab to stand behind its products and provide actual troubleshooting and resolution rather than repeatedly asking customers to send another video or try another component. At this point, the amount of time I have spent troubleshooting these machines is becoming a business problem.
Bambu Lab 回复2026-09-29
We appreciate the detailed information you have shared. We’ve noted your feedback regarding printer operation and will use it to help improve our products and support processes.
If you need further assistance with your printers, our team is available through 24 hour live chat:
https://support.bambulab.com/liveChat
Your feedback will help us continue to improve.
I placed a large order of brand new filaments . I received a box full of open and damaged boxes while the outer box was completely fine . I have been trying to resolve this issue for over 2 weeks back and fourth email to either get bambu lab to take accountability to either replace the damaged boxes , apply credit or partial refund . All they offered was a discount code for $20 when i place another order. Very disappointing and mishandling to the issue and customer after sale satisfaction.
Bambu Lab 回复2026-09-29
We understand why this experience has been frustrating, and we appreciate your patience throughout the process.
We have located your support ticket, and our team will continue to follow up through the existing case. Please continue sharing any remaining questions or concerns directly in that ticket so the team can keep the discussion in one place.
We’ve also recorded your feedback regarding the product condition and after-sales process for future improvements.
I have addressed a multiple issues on the H2C. Right out of the box the equipment was failing print and I cannot get it to work. every single IT ticket that I would submit they were just tell me the bill plate is dirty despite the printhead making contact with prints at at different heights different angles. Despite this I was just informed just to go into developer mode change 20,000 settings, without a clear explanation why I have to change them just to get the printer to work. I showed you video proof and pictures you guys do not want to call this machine defective I am returning this at a loss. Despite one hot ends being damaged me showing videos and proof of it making contact that you guys refuse to consider this machine defectiveI will no longer be a bamboo customer due to your defective equipment and horrible customer service
Bambu Lab 回复2026-09-29
We recognize your concerns and appreciate the information you have provided. We have located your support ticket, and the relevant team has already followed up there.
Please check the latest message and continue the discussion directly through the existing ticket so the team can assist with your questions.
We’ve also noted your feedback regarding the product experience and support process for future improvements.
Machine (P1s) had broken three times. I’ve had to strip the hot end each time for the fix myself. Only had it a few months.
Bambu Lab 回复2026-09-29
We recognize the inconvenience caused by the issues you encountered while using your P1S. We’ve noted your feedback and will use it to help improve our products and support processes.
If you need further assistance with your printer, our team is available through 24 hour live chat:
https://support.bambulab.com/liveChat
Products, offers, pricing GREAT 👍
DELIVERY 👎👎👎‼️ (DPD)
I ordered a big package (10 filaments and a lot of accessories) dayssss before my flight. There was no news of shipping for more than a week. We tried contacting DPD Soooo many times, email, calls, messages, there was NO response or help from them. We even selected the desired day for delivery before the flight, that did not happen. The deadline had passed the promised delivery time by a lot (yes i took working days into account) and now my flight was tomorrow. The package was first 2hrs away from my place, then 30mins away, we even considered going there and getting the package but DPD created issues regarding that. Conclusion - it still did not get delivered and it was flight time. Left everything behind, can’t retrieve it now as I am abroad. Such poor delivery service and customer support by them. This package was really important for us and our business.
Bambu Lab 回复2026-09-30
We are glad to hear that you are happy with our products, offers, and pricing. At the same time, we are sorry to learn about your frustrating experience with the delivery service and that your package did not arrive before your flight. We have noted your experience regarding the logistics partner for our future optimization.
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you have experienced.
To help us look into the case and provide you with the necessary assistance, please create a general support ticket using the link below:
https://bambulab.com/en/my/support/general-inquiry
Everything arrived as expected but I didn't realize I had to specify I wanted the product on reels, so the majority came with out reels. Learning lesson for me.
Bambu Lab 回复2026-09-30
We appreciate you sharing your experience with us. Just as a quick tip for your future reference, you can now easily select between the refill version and the spool version under the Type section on our product page. Hope this helps for your next order, and happy printing!
