Bambu Lab builds state-of-the-art 3D printers that break the barriers between the digital and physical worlds, bringing creativity to a whole new level. Right now we have three sites located at Shenzhen and Shanghai in China and Austin, Texas of U.S.
以上内容由商家自行提供，未经平台核实。Bambu Lab（bambulab.com）在 OK.one 的综合评分为 3.1 分（满分 5 分），基于本站收录的 965 条用户评价，属于电子与科技分类，口碑一般。20% 的评价为 1 星，差评比例偏高；商家回复了 97% 的差评；评价主要围绕产品、质量、使用体验。数据最后更新于 2026-10-24。
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery service and the exceptionally intuitive setup process, which allows new users to start printing smoothly within minutes of unboxing. People are also highly impressed by the outstanding print quality, the wonderful software, and the generally reliable performance of the machines over time. Some reviewers were not happy with technical glitches, noting unexpected extruder malfunctions, annoying cutting errors, and hardware issues after brief periods of use. Others experienced occasional delivery delays, missing items, or carrier problems that caused considerable frustration when trying to receive their packages securely.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。It took almost a week before I was given a delivery date.
We’re sorry that you had to wait so long to receive a delivery date. We understand how frustrating it can be when there is no clear information about when to expect your order. We’ve noted your feedback and will follow up internally to review the delivery communication experience.
The delivery itself was fine, but I was disappointed with the filament recommendations during the ordering process. When I ordered my printer, I was also offered the option to add several colors of filament. Since this was my first 3D printer and I was completely new to 3D printing, I assumed that the suggested filament would be compatible with the PLA included with the printer. I bought several bright colors without realizing that some of them were PETG rather than PLA. When I later tried to make multicolor prints using both materials, the PLA and PETG did not bond properly. I ruined several prints before I eventually realized what the problem was. I understand that the material type was probably shown during the ordering process, so I accept that I could have noticed it myself. However, for a beginner buying their first printer, I think the ordering experience could make the difference between PLA and PETG much clearer, especially when filament is being suggested as an add on to the printer. Now I have several colors of PETG that I cannot easily combine with my existing PLA, and I need to place another order for the same colors in PLA. The printer itself is great, but this made my first experience more frustrating and expensive than it needed to be.
We appreciate your detailed review and understand your frustration with the filament recommendations during your initial printer purchase. We have noted your feedback regarding material clarity for beginners as we continuously work to improve our ordering process. Feel free to reach out to our support channel if you need further assistance with your setup. https://support.bambulab.com/liveChat
Once set up, the stage made a lot of noise, rattling loudly and not moving smoothly.
We’re sorry to hear that the stage has been making loud rattling noises and has not been moving smoothly since setup. Please create a printer technical support ticket through the link below, and our team will review the issue and assist you further. https://bambulab.com/en/my/support/tickets/create/printer
I received the spools, but they were very loosely wound , so they kept jamming while printing. The active strand would bury itself deep into the coil. These were nt refills. It was ABS-GF. I could not use teh coils.
We’re sorry to hear that the filament could not be used as expected. We understand how frustrating it is when repeated jams interrupt the printing process. Please submit a support ticket through the link below so our team can review your case and assist you further. https://bambulab.com/en/my/support/tickets/create?from=1
We had a substantial order placed on 8/17 and finally recieved the last parcel of three on 9/11, this should be unacceptable for any business. We are extremely discouraged with this logistical nightmare considering we are trying to get a business started. The shipping has got to do better. Instead of "we appreciate your patience" the email should have read "we apologize for the extreme delay and would like to give you a 25% discount on you next order with BambuLabs. Again, we are sorry for the delay and take full responsibility for this anomaly". This whole experience with shipping has diffently put a question mark on our brand loyalty. Its a shame that the products/machines we have ordered are excellent and have exceeded our expectations but the delivery and shipping are very disappointing.
We’re sorry to learn about the extreme shipping delays and logistical frustrations you experienced while starting your business. We have located your support ticket, and our team will continue to follow up with you through that existing channel. Thank you for sharing your candid perspective with us.
There's a little to no communication when a problem is brought to your attention. I’m disappointed that your solution is simply to place several replacement parts in a bag and ship them to me, making it my responsibility to diagnose and repair a nearly brand-new AMS. I purchased this equipment to use it—not to become a repair technician. While I may be able to perform some basic maintenance, I may not have the experience or feel comfortable completing a complicated repair. I believe it is unreasonable to place that responsibility on the customer, especially for a product that is still new and should be covered under warranty.
We’re sorry to learn about your frustration with the communication and repair process for your AMS unit. We have located your support ticket, and our team will continue to follow up with you through that existing channel. Thank you for sharing your perspective with us.
Tech support is not very good. Once they set their mind to what they think is the solution, nothing else maters, damn the stupid customer.
We’re sorry that you felt your concerns were not properly heard during the support process. We understand how frustrating it can be when the assistance does not seem to address the information you have provided. If you need further assistance, please contact our support team via Live Chat. https://support.bambulab.com/liveChat
Messy sales process. Hard to find the product I need (filament sensor), and couldn't even add more products to my cart because it removes the previous article.
We’re sorry that the shopping experience was frustrating. We understand that finding the product you need and managing multiple items in your cart can be inconvenient. We appreciate you sharing your perspective, and we’ll pass your comments on to the relevant team for consideration.
I would have appreciated if during the ordering process, it has been more clear that there is no filament included in the first shipping. Now I have the printer at home but no filament. I need to wait for another week before that arrives. Would’ve been great if that was clearer in the ordering process of the printer.
We’re sorry that the ordering experience did not make the shipment details clear enough. We understand how inconvenient it is to have the printer arrive before the filament, leaving you unable to start printing right away. We’ve noted your comments and will share them with the relevant team for consideration.
The AMS requires requires printer specific components, but the store requires you to add them separately and depending on the layout it can be very bad to see. You could just make an "A1 AMS bundle" that has everything you need. Instead you have a meaningless printer selector that informs you of the required accessories. It's 2026. Do better.
We appreciate you sharing your suggestion for a more convenient way to purchase the AMS and its related components. We’ll share your feedback regarding a complete A1 AMS bundle and clearer product guidance with the relevant team for consideration.
The shipping is terrible now! Used to be in bambu boxes and everything was packed tightly. I guess you have a different company shipping fot you because just whatever boxes you have laying around and just a couple air pillows. Filament arrives beat up inside because they are not packed tight. Last order had 2 lost rolls because they box tore open. Now asking me to pay extra to insure the package arrives properly? No, that is your responsibility not might and I should not have to pay for your lack of business sense.
We’re sorry that the packaging and delivery experience has been so disappointing, especially after items were missing from a previous shipment. We understand your frustration with receiving damaged packaging and being asked to consider additional shipping protection. If any items from your order are missing or damaged, please submit a support ticket through the link below so our team can review the details and assist you. https://bambulab.com/en/my/support/general-inquiry
Shipping was horrible, its normally fast but this time was slow. Some filament in the order was a little more then Amazon price. Box was damaged but everything in side is alright except the makers parts kit it had it rough but its ok.Overall y'all make a good product and this is the only order thats ever been something to talk about.
We’re glad to hear that you’ve generally had good experiences with our products and that everything in this order was usable. We’re sorry this shipment was slower than usual and that the box and Maker’s Supply parts kit arrived in rough condition. We understand how disappointing that is, especially when this has been your only problematic order, and we’ll follow up internally on the shipping and packaging experience.
Appreciated the detailed trouble-shooting, but this wasn’t my issue and didn’t get a response on my follow-up question.
We’re sorry that the troubleshooting information did not address your actual issue and that your follow-up question did not receive a response. We understand how frustrating that must have been. If you still need assistance, please submit a new support ticket through the link below so our team can review your current concerns. https://bambulab.com/en/my/support/general-inquiry
Every bulk buy I make the box comes completely smashed, half opened. I think every time it has to be retapped by the delivery company. Figure out how to package the bulk shipments so I know my order will not be damaged in transit and that all the filament will be in the box when it arrives.
We appreciate your perspective to help us evolve regarding the bulk shipping and packaging condition issues you encountered. We have noted your feedback on transit durability for our future optimization.
While I love the products and the convenient RFID system, the shipping lead times for off the shelf filaments are just horrible. 10-12 days for shipping within the US is just way too long. I will be exploring other brands of filaments for this reason and only this reason. Fix the shipping lead times and it's 5 stars all day.
We appreciate your perspective to help us evolve regarding your experience with our shipping lead times for filament orders. We have noted your feedback on US delivery times for our future optimization. Feel free to reach out if you need further assistance with our products.
I really like my Bambu Lab printer. The print quality, speed and overall user experience are excellent, which makes the rest of my experience with Bambu Lab even more frustrating. Availability of certain filament colours has been very poor. Some colours can be unavailable for weeks, and information about expected restocking is either unclear or unreliable. I contacted support specifically about availability, but unfortunately the information I received turned out not to be useful or accurate. When you build an ecosystem around proprietary filament features and encourage customers to use your own materials, reliable availability should be part of that experience. My experience with technical support has also been disappointing. I had an incident where the printer scraped the build plate and damaged it. I provided the information I had available and contacted support, expecting them to seriously investigate what had happened. Instead, I found the response unhelpful and the process frustrating. For a relatively expensive piece of equipment, I expect much better support when something goes wrong that can potentially damage the printer or build plate. That is ultimately why I can only give two stars. The printer itself deserves considerably more, but owning a product is more than just the hardware. Availability, communication and after-sales support are part of the product experience as well. Bambu Lab makes very impressive printers. Unfortunately, my experience with the company behind the printer has been considerably less impressive.
It is great to know that our printer’s performance and quality have met your expectations. We recognize your frustration regarding the inconsistent availability of specific filaments and the support experience you encountered following the incident with your build plate. We have located your existing support ticket, and our team will continue to work with you through that channel to ensure your technical concerns are addressed thoroughly. Furthermore, we have elevated your feedback regarding inventory management and our support processes to our management team for a formal review. We appreciate your perspective to help us evolve.
The part came well packaged. But it seems every time I replace the hot end the extruder breaks right after it. Maybe make a hot end and extruder combo
We are pleased to hear that your shipment arrived in good condition. We have noted your observations regarding the component replacement process and your suggestion for a combined module for future internal review. If you are experiencing persistent technical issues with your printer, please submit a support ticket via the link below so our team can provide further guidance: https://bambulab.com/en/my/support/tickets/create?from=1 We appreciate your perspective to help us evolve.
The box came pretty damaged. For the price you pay for the item you think it would be handled better
We’re sorry that your package arrived in such poor condition. We understand how disappointing that is, especially for an item at this price point. We’ve recorded your feedback regarding the shipping and handling experience, and if you need any further assistance, please feel free to contact our support team. https://support.bambulab.com/liveChat
Boxes arriving open, delays in restocking and delivery, difficulty reaching customer service (limited to AI options), and a lack of new color options—specifically tri-color or four-color filaments; I switched to Sunlu instead and am very satisfied.
We’re sorry that so many parts of your experience fell short, from receiving open boxes and dealing with stock and delivery issues to having difficulty reaching a member of our support team. We also understand your disappointment with the limited range of filament colors, especially if you were looking for tri-color or four-color options. If you need further assistance, please contact our support team via Live Chat. https://support.bambulab.com/liveChat
The Good: Easy to order from website and has good bundle deals. Large orders have been correct. The Bad: Shipping takes at least a week sometimes longer. I’ve been really happy with Bamboo filament. I might try other brand filaments just because of the long shipping process.
It is good to hear that you have had a positive experience with our website ordering process, bundle deals, and filament quality. We have noted your feedback regarding the shipping timelines and are reviewing our logistics operations to identify areas for optimization. We appreciate your perspective to help us evolve.
共 965 条符合条件的评价
