BarkBox

Thank you for taking the time to share your feedback. We're sorry to hear that the vanilla-scented nylon toys and the beach ball weren't a hit with your pup. We know every pup has their own play style and preferences. Our Scout's Honor Guarantee is here for moments like this, and we're happy to replace toys that aren't the right fit. Our team will be reaching out via email to help find something Moon will enjoy more. Thank you again for bringing this to our attention and for giving us the opportunity to make things right.

Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience with your recent order. This is not the experience we want for our pack members, especially after you had contacted us to cancel the duplicate items. We're also sorry to hear that your order arrived in multiple packages and was left in the heat, resulting in damaged items. We understand how frustrating this must have been, particularly given the challenges you described. Our team will be reaching out via email to review what happened and work with you to make this right. Thank you for bringing this to our attention and for giving us the opportunity to help.