At BARK, our mission is simple—make all dogs happy. That's why we're proud to be Co-Owned by the very pups we serve. It's a legal nightmare but we're running with it.
Written by the business, not verified by us.BarkBox (barkbox.com) has a 4.7 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Animals & Pets and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the impressive quality of the toys and the delicious treats that keep their pets happily entertained for hours every single day. People frequently mention that the customer service is genuinely exceptional, noting that the friendly support team always goes above and beyond to quickly resolve any concerns. Though some reviewers were not happy with certain cloth toy materials, mentioning that their dogs tended to chew or damage the fabric. A few other people also felt that occasional delivery problems or unexpected billing concerns caused some noticeable frustration with their ongoing monthly subscription.
Auto-generated from all reviews of this business. For reference only.This company has some awesome stuff for dogs. I have ordered lots of toys and treats. My dogs love it all. The surprise is always in the boxes for sure. My dogs get excited when they know it's for them lol. I give BARK a 5 star rating.
My dogs love the bark box. They love when the packages come to the house. They know it’s something for them not just something for me. I will always be a return customer.
Dutch loves his Bark Box - we look forward to our monthly delivery!
Oh my gosh! We are adopting Layla and bringing her home August 22. I signed her up for the Bark Box 12 month subscription and added on the toy sampler. We received her first box and her Ollie bed today. I couldn't be more happy! The bed is absolutely adorable. The treats and toys in her box are high quality and the activities on the inside of the box are so fun! She will be so loved! Thanks, Bark Box! Can't wait until next month!
Aug.01,2026 I was excited to sign up because I clicked the Facebook promotion for the FREE Odd Ollie Octopus Bed. Unfortunately, my subscription ended up with a completely different promotion (one extra toy per month), which was disappointing because the bed was the reason I decided to give BarkBox another try after several years away. I also want new customers to know that BarkBox is no longer shipped in a cardboard box. Mine arrived in a branded plastic mailer instead. The products were okay, but I was looking forward to my dogs’ first “BarkBox” unboxing experience, and that was a letdown. If you’re signing up because of a specific promotion, I strongly recommend confirming exactly which promotion is attached to your subscription before completing your purchase. Bark appears to be running many promotions at the same time, and my subscription ended up with a different one than the promotion I clicked. Rey from the Happy Team was kind, and professional throughout our conversation. Rey answered all of my questions, explained what my subscription includes, and offered a free month after I explained my disappointment. While I appreciate Rey’s efforts, I’m still disappointed because I signed up specifically for the Octopus Bed promotion, not the one extra toy promotion. My frustration is with the promotion process and the packaging, not with Rey, who did everything they could to help.
Thank you so much for taking the time to share your experience and for giving BARK another try. We're truly sorry to hear about the disappointment surrounding the promotion and that you did not receive the Free Odd Ollie Octopus Bed you were expecting. We also understand your disappointment with receiving your order in a BARK Bag instead of our traditional box. We appreciate your kind words about your pup and are happy to hear our team provided friendly and professional support throughout your experience. We'll be sure to share your recognition with them. Your feedback is incredibly valuable, and we'd like the opportunity to take a closer look at your concerns. Our team will be following up with you via email shortly, so please keep an eye out for our message. Thank you again for your honest feedback and for rejoining the pack.
Still getting toys our dog destroys in 2-3 days
I notified BarkBox that I was thinking of canceling my subscription because my dog was not interested in playing with some of the toys she received. They asked what toys she likes and I told them that she liked 2-part toys that I could hide treats in. BarkBox then sent two 2-part toys which was very nice because I did not order them.
My dog has loved every toy you have ever sent they are great quality they last so much longer than any other toys he has. And they are adorable and fun.
I love everything about Bark. They are supportive and so helpful. I cannot say enough about them.
The toys are awesome!! They’re tough, durable toys! The colors are so vibrant and really cute! My pups love the toys and treats!!
I’m not exactly keen on the idea of supporting a company that clearly LOVES using AI, not only that but canceling your subscription is a feat it’s nearly impossible! And of course you still have to pay for the boxes and get sent them even AFTER you cancel. The boxes switched to “bags” and you pay the same amount for less! Barkbox clearly doesn’t care about the consumer this is one of the most money hungry businesses I’ve ever seen do yourself a favor and just go to the store and grab your pet some toys and treats instead of waisting your money here.
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand your frustration. We never want any part of the BarkBox experience, including canceling a subscription, to feel difficult or disappointing. We also understand your concerns regarding the change to Bark Bags, and the value you received. Please kindly respond to our request for additional information so our team can connect with you directly via follow-up email to look into this further. Thank you again for your feedback and we are looking forward to resolving this for you.
My dogs love their barkbox every month. The variety of toys and treats is great. The company is very responsive and helpful any time you need anything.
Every BARK box is special from the choice of treats to the curated toys. My dogs love this subscription and that makes me happy
Great selection in the Barkbox, my pup loves the treats.
Bark has been a life saver, my GSP loves to chew and bark box has not disappointed! From the treats he loves and the toys he destroys lol thank you Bark!
Honey always loved what you sent. She always knew that it was hers when it got delivered. She loved the snacks. She loved the toys too but she always chewed the material off of them. I would recommend BarkBox to anyone. Thank you for sending snakes that were good for her. She can’t have chicken and you made a point in not send chicken snack.
As always Asher loves the crinkle and squeak toys.
I love getting the box each month. My only problem is any cloth or material covered toy. My dogs don’t just remove them, they eat them. I would like hard chew toys without material
The boys, Tucker and Tank, really enjoyed the entire Barkbox this month. As the human who is working with them every day for training, smaller bites treats would be awesome. I can break the bigger ones down, but it just time which is limited for me.
Colby looks forward to it every month and if it makes him soooo happy then I’m happy. Love to see him get so excited for his new toys and treats.
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