At BARK, our mission is simple—make all dogs happy. That's why we're proud to be Co-Owned by the very pups we serve. It's a legal nightmare but we're running with it.
Written by the business, not verified by us.BarkBox (barkbox.com) has a 4.7 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Animals & Pets and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
Reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the impressive quality of the toys and the delicious treats that keep their pets happily entertained for hours every single day. People frequently mention that the customer service is genuinely exceptional, noting that the friendly support team always goes above and beyond to quickly resolve any concerns. Though some reviewers were not happy with certain cloth toy materials, mentioning that their dogs tended to chew or damage the fabric. A few other people also felt that occasional delivery problems or unexpected billing concerns caused some noticeable frustration with their ongoing monthly subscription.
Auto-generated from all reviews of this business. For reference only.I have been with BarkBox for about 9 years and I have tried other subscriptions like this a few times, but always ended up coming back. Anytime I have an issue customer service handles it immediately by going above and beyond. Plus if your pup destroys a toy and you're not happy, they replace it for free!!
Great customer service. In the several years we’ve been subscribed, we’ve only had two toys that couldn’t hold up to my pittie and they were replaced promptly. Since the toys hold up so well, we have a gazillion around our house, but my dogs get so excited every time we get a BB delivery we stay subscribed. We will be washing and donating some of our older (in good condition) toys to a local shelter… if I can sneak them out of the house without my dogs noticing
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