At BARK, our mission is simple—make all dogs happy. That's why we're proud to be Co-Owned by the very pups we serve. It's a legal nightmare but we're running with it.
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Is BarkBox legit?
BarkBox (barkbox.com) has a 4.7 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Animals & Pets and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the impressive quality of the toys and the delicious treats that keep their pets happily entertained for hours every single day. People frequently mention that the customer service is genuinely exceptional, noting that the friendly support team always goes above and beyond to quickly resolve any concerns.
Though some reviewers were not happy with certain cloth toy materials, mentioning that their dogs tended to chew or damage the fabric. A few other people also felt that occasional delivery problems or unexpected billing concerns caused some noticeable frustration with their ongoing monthly subscription.
Auto-generated from all reviews of this business. For reference only.
I'm saddened to leave this kind of review, I usually leave 5 stars. The toys are wonderful! Sturdy and very cute, my dogs love them. The problem was that I never received my barkbox, which was damaged and sent back, and I had to contact barkbox to have my order shipped again. The person I chatted with was very helpful and issued a new box without delay. I think if they get a box back, they should know to reship. Everything else is perfect.
Reply from BarkBox2026-07-24
Thank you for taking the time to share your feedback, and for your kind words about our toys. We're so sorry your order was damaged in transit and returned before it could reach you. We understand how disappointing that must have been.
We're glad our team was able to quickly arrange a replacement, and we appreciate your suggestion about automatically reshipping returned boxes. We've shared your feedback with our team as we continue working to improve our experience.
Thank you for your patience and for being part of the pack. We hope your replacement box reaches you very soon!
Thor's box is always great. The treats are great. I love the quality of the toys .Thor enjoys his toys, but he is a 10 pound Chihuahua mix (unknown) and some of his toys last 1 to 2 days but he still play with them, even after he pulls the fluff out💀☠️ but the super chewers are too hard so he won't play with them.
Reply from BarkBox2026-07-31
Thank you for taking the time to share your feedback. We're so glad to hear Thor is enjoying his treats and toys.
We're sorry that some of the toys aren't holding up as long as expected, while our Super Chewer options are a bit too tough for him. We'd love to help find a better fit for Thor, and our team will be reaching out via email shortly, so please keep an eye on your inbox.
Thanks again for your feedback and for making us part of Thor's playtime!
I have had a great experience with Bark. They are so accommodating to your pups needs. My questions are always answered in a timely manner. I have nothing to say but nice things. Give them a try and you won’t be disappointed.
BarxBox always makes sure my Coco has the appropriate toy and treats. She has a small bite and likes small toys and BarxBox had replaced a few items that turned out to be too big for Coco. They take care of her.
My experience with bark box has always been excellent from day one till when I just ended
My subscription with them always catered to my needs always took immediate actions to make all perfect I will miss them but my dog has outgrown their services I wish to thank all the staff❤️👨🌾🐶
Your choice of toys and treats is varied and fun for my pup. He loves to see the Bark bag arrive! And he knows there’s more than one toy in the bag!
When I have requested a change of treats the staff at Bark has been very helpful. You replaced a toy that didn’t hold up as well, even though it was my fault! All the other toys have been great-and I have a POWER chewer!
Oliver loves his bark box, but we had decided to cancel for 2026. Apparently I did not do what we need to do to cancel, so we decided to keep it for one more year.
Reply from BarkBox2026-07-31
Thank you for taking the time to share your feedback! We're so happy to hear that your pup loves his BarkBox.
We understand that there was some confusion around your cancellation, and we appreciate you choosing to stay with us for another year. We're grateful for the opportunity to keep delivering more fun and excitement to Oliver.
If there's anything we can do to make Oliver's boxes even better, please don't hesitate to reach out to us via chat, SMS, or email at [email protected]. We'd be happy to help.
Thanks again for your feedback and for being part of the pack!
BarkBox staff are so nice. Love your emails that you send out. If I have any questions or concerns they always answer them quickly. My dog very happy to receive her BarkBox every time.
Toys are too hard
Hard like a rock
Asked to switch boxes but slow to change this
Reply from BarkBox2026-07-29
Thank you for taking the time to share your feedback. We're sorry to hear the toys in your pup's box weren't the right fit and understand how frustrating it was to experience a delay in updating your preference. We're glad we were able to connect via text and get this resolved. Our team has also sent two replacement plush toys, which should ship within 5-10 business days. We hope they're a great fit for your pup! If you need anything else, please don't hesitate to reach out to us via chat, SMS, or email at [email protected]. We're always happy to help.
We truly appreciate your feedback and thank you for being part of the pack!
Thank you for taking the time to share your feedback. We're glad to hear that two of the toys were a hit! We do see that your order included three toys, and we're sorry the third one didn't meet your pup's expectations.
We'd love the opportunity to help make things right and ensure you both enjoy every item in your order. Our team will be reaching out via email shortly, so please keep an eye on your inbox.
Thank you again for your feedback. We truly appreciate you and your pup being part of the pack!
The Creativity of the products is the best!
The toys have Human/Animal Connections
AND
Great bonding gifting to a new family member with a child with a puppy to grow with!
I have been a member for four years…
Love giving the overstock of toys and treats in my house as gifts to others …
Toys are excellent quality and my dog looks forward to his barkbox every month. The customer service is top notch. Have nothing negative to say about this company.
Bep loves bark box. He opens the package himself and pulls out each item. Then he gets one of each of the treats and plays with the new toys. He loves bark box day!
We just keep getting the salmon treats. He will not even sniff those treats. We had gotten a free replacement before and appreciate it. I don’t know if there is some way to make a note. If it is something I need to do on my part-i just need some direction. It’s just that i have to give away one whole bag of treats when we get those. Thank you for your help. We do appreciate you and regardless of the salmon treats-Waylon loves his bark box.
Reply from BarkBox2026-07-29
Thank you for taking the time to share your feedback. We're so glad to hear your pup loves his BarkBox, and we truly appreciate your kind words! We're sorry the salmon treats haven't been a hit. While we're not able to remove the salmon treats from our assortment, we'd be happy to tailor your subscription to an All Toys box if you'd prefer to avoid receiving treats altogether. Our Happy Team will also follow up with you via email to go over the options available and help find the best fit for Waylon, so please keep an eye out for that.
We truly appreciate your feedback and thank you for being part of the pack!
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