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Animals & Pets

BarkBox

ClaimedCollecting reviews

202 reviews

4.7202 reviews
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About BarkBox

Data updated
Website
barkbox.com
Category
Animals & Pets
Location
United States
Status
Unclaimed
Last 12 months
202 reviews
Replies to negative
100% (6/6)
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[email protected]barkbox.com

About this business

At BARK, our mission is simple—make all dogs happy. That's why we're proud to be Co-Owned by the very pups we serve. It's a legal nightmare but we're running with it.

Written by the business, not verified by us.

Is BarkBox legit?

BarkBox (barkbox.com) has a 4.7 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Animals & Pets and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the impressive quality of the toys and the delicious treats that keep their pets happily entertained for hours every single day. People frequently mention that the customer service is genuinely exceptional, noting that the friendly support team always goes above and beyond to quickly resolve any concerns. Though some reviewers were not happy with certain cloth toy materials, mentioning that their dogs tended to chew or damage the fabric. A few other people also felt that occasional delivery problems or unexpected billing concerns caused some noticeable frustration with their ongoing monthly subscription.

Auto-generated from all reviews of this business. For reference only.

What people say

J
Jessica HeydeUnited States · 5 reviews · Verified · Experienced 2026-07-16 ·

Cooper was extremely excited about his…

Cooper was extremely excited about his July BarkBox!!! It was the absolute best! Because Mommy added my favorite treats im a bigger size because they were on sale! I got 2 extra XL toys from Mom and Dad and my BarkBox was so fun! I loved my Unicorn, I immediately put it next to my bed but my Scoobie is in my bed with me. I was the most overwhelmed and spoiled dog in town!!!! BarkBox is the BEST!!! I'm so glad my Mommy found you. ❤️

M
Mary HarperUnited States · 3 reviews · Verified · Experienced 2026-07-16 ·

Every item was good and Marley enjoyed…

Every item was good and Marley enjoyed them. Except one item contained chicken and Marley is allergic to chicken. I contacted customer support and a replacement should be coming.

Reply from BarkBox2026-07-31

Thank you for taking the time to share your feedback. We're so glad to hear Marley enjoyed the goodies. We're sorry that one of the items contained chicken. We appreciate you for letting us know. We're happy our team was able to send a replacement, and we can confirm that your plan has been updated to reflect Marley's poultry allergy, so poultry treats won't be included going forward. We hope Marley is enjoying the new treats. Thanks again for your feedback and for being part of the pack!

B
BethUnited States · 1 review · Verified · Experienced 2026-07-16 ·

Dogs love the box

Terrific box of goodies but the shipping experience has been really frustrating..every delivery takes 2 weeks from the time the order is placed and there is no way to track where it is. Also the toys sometimes arrive in different packages which makes it so hard for me to stay on top of what I have and have not received. I am still waiting for a toy that was placed with my July 1 order and it’s now the 24th.

Reply from BarkBox2026-07-29

Thank you for taking the time to share your feedback. We're so glad to hear you and your pup are enjoying the goodies in your BarkBox, but we're truly sorry that the shipping experience has been frustrating. We understand how disappointing it is to deal with long delivery times, split shipments, and a missing item. This is not the experience we want for you and your pup. We're committed to making things right and improving your experience. Our Happy Team will be following up with you directly via email, so please keep an eye out for that. We'd love the opportunity to help further and address your shipping concerns. We truly appreciate your feedback and thank you for being part of the pack.

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