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Animals & Pets

BarkBox

ClaimedCollecting reviews

202 reviews

4.7202 reviews
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About BarkBox

Data updated
Website
barkbox.com
Category
Animals & Pets
Location
United States
Status
Unclaimed
Last 12 months
202 reviews
Replies to negative
100% (6/6)
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[email protected]barkbox.com

About this business

At BARK, our mission is simple—make all dogs happy. That's why we're proud to be Co-Owned by the very pups we serve. It's a legal nightmare but we're running with it.

Written by the business, not verified by us.

Is BarkBox legit?

BarkBox (barkbox.com) has a 4.7 out of 5 rating on OK.one, based on 202 user reviews collected here. It is listed under Animals & Pets and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the impressive quality of the toys and the delicious treats that keep their pets happily entertained for hours every single day. People frequently mention that the customer service is genuinely exceptional, noting that the friendly support team always goes above and beyond to quickly resolve any concerns. Though some reviewers were not happy with certain cloth toy materials, mentioning that their dogs tended to chew or damage the fabric. A few other people also felt that occasional delivery problems or unexpected billing concerns caused some noticeable frustration with their ongoing monthly subscription.

Auto-generated from all reviews of this business. For reference only.

What people say

C
ChristinaUnited States · 1 review · Verified · Experienced 2026-07-16 ·

Moon was uninterested in the vanilla…

Moon was uninterested in the vanilla scented hard toys. The beach ball toy was played with for roughly 5 minutes. She didn’t have anything to bite into so she could whip the ball around so she lost interest

Reply from BarkBox2026-07-24

Thank you for taking the time to share your feedback. We're sorry to hear that the vanilla-scented nylon toys and the beach ball weren't a hit with your pup. We know every pup has their own play style and preferences. Our Scout's Honor Guarantee is here for moments like this, and we're happy to replace toys that aren't the right fit. Our team will be reaching out via email to help find something Moon will enjoy more. Thank you again for bringing this to our attention and for giving us the opportunity to make things right.

D
Diane HughesUnited States · 1 review · Verified · Experienced 2026-07-16 ·

employee changing order not as promised

I had talk to one of your representative and they agreed to cancel lots of the items as they were duplicates and more money than I wanted or plan to spend and I was very happy but then for some reason they all came and I was charged way more than agreed to and they arrived at my home on 3 boxes and 1 bag in the hot sun and melted and I am disabled and handy capped and couldn't bring in door had to get my brother over another day to get them indoors. I am very unhappy and not buying extra items for this reason. You took my money for item that I didn't want and the sun destroyed. Every other month I ordered extra things and they came without a problem and were the right items. I am not a happy customer and my kids are very disappointed. I think you need to fix this.

Reply from BarkBox2026-07-24

Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience with your recent order. This is not the experience we want for our pack members, especially after you had contacted us to cancel the duplicate items. We're also sorry to hear that your order arrived in multiple packages and was left in the heat, resulting in damaged items. We understand how frustrating this must have been, particularly given the challenges you described. Our team will be reaching out via email to review what happened and work with you to make this right. Thank you for bringing this to our attention and for giving us the opportunity to help.

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