BarkBox

Thank you for taking the time to share your feedback. We're so glad your pup gets excited every time a package arrives and that you've enjoyed the flexibility to update your account based on her preferences. We're sorry we aren't able to customize treat selections by treat type at this time, and we understand how disappointing it is to receive treats she won't enjoy. We appreciate you sharing this feedback, and we've passed it along to our Leadership team for consideration. We're happy to see a replacement bag of treats is already on its way and should arrive within 5–10 business days. If your pup receives soft-baked treats in a future box, our Scout's Honor Guarantee is always here to help with a replacement. Thank you for being part of the pack and for giving us the opportunity to make this right.

Thank you for sharing your feedback. We're glad your pup enjoyed the treats, but we're sorry the toys didn't hold up as expected. We understand how disappointing that is, especially given the cost. If a toy doesn't meet your expectations, our Scout's Honor Guarantee is here to help with a replacement. Our team will also be reaching out via email to provide additional support and help improve your experience. Thank you for giving us the opportunity to make this right.

Thank you for sharing your feedback. We're sorry to hear your pup has been receiving the same treats they don't enjoy. This is not the experience we want for you or your pup, and we're here to investigate this further. Our team will be reaching out to learn more about your pup's preferences and see how we can better tailor future deliveries. Thank you for giving us the opportunity to make this right. We truly appreciate you being part of the pack.