Maskapai penerbangan dengan layanan penuh yang beroprasi sejak Mei 2013. Batik Air melayani penerbangan ke berbagai kota di Indonesia dan Internasional. Merupakan bagian dari Lion Air Group.
Most reviewers were let down by their experience overall. Many travelers frequently encountered frustrating flight delays, poor seating conditions, and a complete lack of communication from ground staff during their journeys. Consumers also reported dealing with unhelpful customer support teams, unexpected heavy fees for checked baggage, and sudden schedule changes that ruined their travel plans.
Some reviewers were happy with the friendly cabin crew, tasty meals, and overall smooth, on-time flights that successfully met their expectations. A few other people also mentioned that the check-in process went quite smoothly and baggage collection at the airport was very quick.
Word of an advice DO NOT FLY WITH THIS AIRLINE UNOESS U HAVE NO OTHER OPTIONS.
I am an Australian who 2 days ago I flew with with Batik. I waited for my flight at my gate which was gate 6G,After an hour passed I went to seek for information. They told me the flight had already departed. When I asked for compensation they said ,u should have been more aware and quickly dismissed me. I had to buy from my own pocket another ticket and had to wait 11 hrs at the airport,
What a pleasant surprise. Great service, great price, nice planes. From Kl to Bangkok it tok 12! minutes from we landed until we were through custom and got our suitcases. How on earth did they manage to get our suitcases in 12 minutes?
I'm very impressed.
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Absolute disaster of a flight — Avoid Batik Air
If I could write a novel about how terrible this airline and everyone involved are, I would. This was easily one of the worst flight experiences of my life, spanning every single issue you could possibly imagine on a 5-hour journey.
Here is what you are walking into if you fly with them:
Zero Basic Provisions: Not a single bottle of water was provided complimentary during a 5-hour flight. Hydration is locked completely behind a paywall.
Freezing Cabin & Forced Upselling: They cranked the cabin temperature down to freezing levels, and instead of providing standard comfort, they expected passengers to buy blankets to stay warm.
Broken Payment Systems: To make matters worse, their on-board payment processing completely failed and they couldn't even accept a standard credit card transaction—completely bonkers for an airline.
Unprofessional Crew: The behavior and attitude of the crew members throughout the flight were dismissive and unacceptable.
Passengers deserve basic human care like drinkable water and a reasonable cabin temperature without being nickel-and-dimed. Save your money, spare yourself the frustration, and fly with literally any other airline.
Poor communication. No avenue of communication works. No phone number. Useless. The “captcha “ feature on a form is NEVER accepted no matter how accurate. I was promised I would be contacted by an individual but this never happened. Not worth your time.
I would give Batik Air no stars if I could.
Flew Business Class from KL to Sydney - a journey of almost 8 hours yet, no movies, tv, music or games. One small meal an hour after take-off, then nothing else, no food or drink till we landed.
Sitting in a first row seat I could see the crew eating McDonalds which, although I’m not keen on, looked far more substantial than the small bowl of noodles we were given, even though we were in Business Class. Drink was a glass of orange or apple juice.
Would never fly with them again! I’ve had better cabin service on a budget airline.
I wouldn’t even give them 1 star.
Absolutely disgraceful airline. Lies upon lies and the incompetencies was very evident. I travelled business class and was only given dinner after taking off and never saw the crews again! It’s embarrassing. Shame on you Batik Air.
The company doesn't have any customer care hotline to solve any query or give assistance of any kind. There is just a bot which is pathetic problem solver. For example we wanted to book a wheel chair for my mother. We tried to book and pay in advance to avoid any inconvenience. However, in first place, we couldn't do it online. There was no telephone to reach them we went to their airport office. And they said it has to be booked on check in counter. Pathetic service . Dont recommend it for anyone specially a big no for elderly and assistance needed people.
Absolute rubbish. 2 flights in one month - Lankawi to KL and KL to Perth and BOTH were delayed by 4 hours. They are total crap and none of their staff care. Last time EVER we will use Batik
Just had a flight from Bali. Very bad experience, if thats the last fight in the world I will not take it. Very conjusted seating and also the staff was very rude.
If you are thirsty and ask for a galss of water, they would rudly ask you to pay for it. And by the way one 200ml water bottle was AUS 5$ something.
At check-in counter I couldnt board due to passport date requirement by Indonesia, I asked to reshchedule my flight for later that day after I got the updated passport. They told me to call the airline to move the ticket, the airline ticketing was closed until after the flight left. So I asked them can I do it online instead, they said no, it will cancel all passengers on the booking ref. The only way was to call. When ticketing finally opened I called them, they said I was marked as a no-show, couldnt reschedule, and I could have done it online if the check-in staff gave me a separate booking reference. Each department blamed the other, and I was left with no flight. SEveral attempts to have them issue me a voucher or flight coupon to reschedule, they declined at every level. Will not fly again.
If there was less than 1 star I would give it. Absolutely worst experience ever, I lost count how many times my flights were changed, I had 4 flights and all of them a disaster, I will never use again and I highly recommend you don’t either, certainly not unless you want missed transfers and messed holiday plans
I recently travel airline I lost some stuff I try go contact with them but there was so many options, but no good reply other wise all good before 45 mints for landing I ask water there is no response.
I wish i could give no stars! Horrendous airline. To buy anything on the plane you need the currency - not stated anywhere before you book. Gave my husband dirty water..
They never put our bag on the flight and when asking at baggage collection the colleagues at the help desk found it hilarious, ignored us and told us it could be anywhere in the world. Took them 2 weeks to tell us it never left Perth.
Our return flight was delayed over 5.5hrs and they informed us to book another. They tried to tell us it was a no show… and wouldn’t provide a refund even after written confirmation of the refund. One word email responses and weeks and weeks of waiting. Worst airline ever honestly don’t bother wasting your time, even asia air and not this bad. Absolute abomination whole thing is just a scam
Avoid Barik Air - Poor Customer Service and Unfair Refund Policy
Never want to deal with Batik Air again. As a fellow Malaysian, I'm extremely disappointed with this airline.
I booked a return flight from Perth to Kuala Lumpur, and less than 10 hours later, Batik Air changed both flights and moved them 2 hours earlier. This completely disrupted my travel plans, as I was flying into Perth from another location to make the connection. I explained this multiple times and requested a cancellation.
Batik Air refused a full refund, citing its policy that schedule changes of less than 181 minutes are not eligible. What makes this particularly frustrating is that any airline using common sense would move passengers to a later flight if changes are necessary, not an earlier one that makes pre-existing travel arrangements impossible.
I booked through Trip.com, but their customer service simply relayed Batik Air's response rather than advocating for the customer. To make matters worse, my case was marked as resolved even though the issue remained unresolved.
While Batik Air may sometimes offer lower fares than its competitors, the poor customer service, inflexible policies, and lack of practical consideration for passengers make it not worth the trouble. I would not fly with them again and would not recommend them to others.
We are very disappointed with Batik Air Malaysia. We had two flights with the same airline during our trip, and unfortunately, both were delayed.
The first flight was delayed by approximately 1 hour, and the second one was delayed by more than 5 hours. This caused significant inconvenience and forced us to contact our hotel to inform them that we would arrive much later than expected.
What is even more disappointing is that no compensation or any form of commercial gesture was offered for these major delays.
Overall, this was a very frustrating experience. We expected much better service and communication from the airline. Based on our experience, we would think twice before booking another flight with Batik Air Malaysia.
Responsible company, after I touch down airport my luggage found break 🥲 And look for Batik airline staff help.... Their staff are friendly and helpful service.
Didn't question much and prepare my luggage damage fund, cash payment on the same day. (Arrival - 11:30, February 19, 2026, Soekarno-Hatta International Airport T2)
An Extremely Disappointing and terrible Experience with Batik Air.
I booked two tickets for my brother and me from Kuala Lumpur to Kathmandu on 2 September 2026. Since booking, the flight schedule changed more than five times, including once less than 24 hours before departure.
Just before heading to the airport, I called Batik Air to confirm our departure time, and they told me it was 2:30 PM. However, when we arrived at the airport, we were informed by customs that the flight had been delayed to 5:30 PM.
Gate and customs service were unprofessional, and the onboard meal was overpriced.
This was my first and last flight with Batik Air. I would not fly with them again under any circumstances, even for free.
If you need to rely on your schedule, absolutely you cannot trust Batik Air.
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