良好的沟通
良好的沟通，无论是直接的还是数字的。 友好、乐于助人、知识渊博的信贷员。
关于 Better
数据更新- 网站
- better.com
- 分类
- 金钱与保险
- 所在地
- United States · New York
- 状态
- 待认证
- 近 12 个月
- 101 条评价
- 差评回复率
- 92%（11/12 条）
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Better靠谱吗？
Better（better.com）在 OK.one 的综合评分为 4.4 分（满分 5 分），基于本站收录的 101 条用户评价，属于金钱与保险分类，口碑良好。85% 的评价为 4 星及以上，11% 为 1 星；商家回复了 92% 的差评。数据最后更新于 2026-08-10。
用户怎么说
我在去年之前用过更好的…
去年之前我使用得更好，沟通也很好，但是有些事情发生了变化。 在收到一封以更优惠的利率向我提供房主贷款的电子邮件后，我填写了在线申请并于 7 月 1 日提交了我的文件，但迄今为止没有任何回复或更新，甚至没有确认该申请。如果不是因为我不断收到自动电子邮件，说我们原则上有您的贷款，引导我访问他们的网站，我会认为这些电子邮件是欺诈性的，因为我以前从未花了一个月的时间才收到他们的消息。电话线不再适用于我在现场聊天功能不起作用之前与我交谈过的许多代理，也没有回复电子邮件，所以我猜我必须在其他地方进行定制。非常令人失望
过程漫长且繁琐
老实说，如果我……我会给 0 颗星
如果可以的话，老实说我会给 0 颗星。我们不得不将关门地点移了 3 次，然后被引导到错误的关门地点。我们选择与他们捆绑保险，这让我们头痛不已。我不知道他们是否使用人工智能，或者他们的客户服务就这么糟糕——我们迫不及待地想切换到新的贷方和保险代理人。
Better 回复2026-08-07
Hi Molly! We’re sorry to hear about the difficulties you experienced with your closing and insurance. This isn’t the experience we want for our customers, and we appreciate you sharing your feedback so we can look into what happened. Please reach out to us at [email protected] so our team can review your experience further.-Jessica at Better
贾斯汀和布里都很棒
贾斯汀和布里都很棒。他们出色地解决了我们遇到的所有问题，并毫不犹豫地付出了更多努力来赢得我们的信任。 我们认为他们是一流的，我们对他们给予最高的推荐。
Better 回复2026-08-07
Hi! It’s great to hear that Justin and Brie were there to answer your questions and went the extra mile to earn your trust. We truly appreciate your recommendation and thank you for choosing Better!-Jessica at Better
比去银行更好
从开始到结束，我只用了16天就拿到了抵押贷款，而且我从来没有踏进过银行一步，一切都是在家里完成的。
Better 回复2026-08-07
Hi Robert! We love hearing that you were able to complete your mortgage from the comfort of home and close in just 16 days. Thank you for choosing Better and for sharing your experience with us!-Jessica at Better
销售支持（Ryan Peace）很棒。
销售支持（Ryan Peace）很棒。 对贷款金额的变化和利率的提高不满意。 此外，关闭也很糟糕。 公证人迟到了，作为交易的一部分，向债权人支付的资金分配是通过支票进行的，并发送给借款人进行分配，在至少三次请求完成后，由 Better 直接进行分配（最好通过电汇）。 成交费用有什么用？如果借款人必须做额外的工作才能完成交易，那么费用应该是有限的。 对此一点也不满意——非常业余。
Better 回复2026-08-07
Hi Steve! We’re glad to hear Ryan provided great support, but we’re sorry the rest of your experience, particularly the closing process, did not meet expectations. We appreciate you sharing these details and would like the opportunity to look into what happened. Please reach out to us at [email protected] so our team can review your experience further. Thank you for your feedback.-Jessica at Better
非常及时快速优质的服务
Better 回复2026-08-07
Hi Alejandro! It’s wonderful to hear that our team was able to provide quick and attentive service throughout your experience. Thank you for choosing Better and for taking the time to share your feedback!-Jessica at Better
这次旅行很有趣，我…
这次旅程非常有趣，我获得了很棒的经历，并且非常感谢大家的支持。我肯定会向任何感兴趣的人推荐这项服务。
Better 回复2026-08-07
Hi Conrad! It’s wonderful to know that you felt supported and appreciated your experience with our team. Your recommendation means a lot to us, and we truly appreciate you choosing Better!-Jessica at Better
您的销售代表和抵押贷款专家......
您的销售代表和抵押贷款专家知识渊博
Better 回复2026-08-07
Hi Daniel! We’re so glad to hear you had a great experience with our team and found them knowledgeable throughout the process. Thank you for choosing Better and for taking the time to share your feedback!-Jessica at Better
随着人生目标的改变，财务也会发生变化。
我独自抚养了四个孩子。 我不想让他们错过任何事情，我知道这在经济上不负责任，但我相信我已尽我所能确保他们有一个美好的童年。 但现在，随着我年龄的增长，我需要确保我的事情得到回报，这样我就可以享受黄金岁月或在这个经济中的黄铜岁月。 我知道到目前为止，我并不是 Better 必须处理的最容易对付的客户。 我有一些独特的问题能够得到解决，并且有一些耐心，我知道他们有时间限制。 但最终我们能够完成所有事情并结束。 我正在努力整合一切，很快我将支付第一笔付款。 我将有足够的钱开始修理和修理家里的东西，而不必担心支付所有的每月付款。 我建议，如果您想让生活恢复正常，如果您能够合并并拥有足够的房屋净值，那么合并所有高息信用卡可能会更好。 但请记住，如果你这样做，你需要学会对财务负责，很容易进行合并，也很容易最终回到同样的情况，并且仍然欠合并的钱。 我很感谢 Better 在这段旅程中为我提供帮助。 我肯定会再次使用它们，但我希望我不必这样做，并且我不需要使用任何信用卡即可继续前进。
Better 回复2026-08-07
Hi! Thank you for sharing your journey with us. We’re glad our team was able to work through the unique circumstances along the way and help you reach the finish line. We truly appreciate you choosing Better and wish you all the best in this next chapter!-Jessica at Better
每个人都使交易变得无缝
Better 回复2026-08-07
Hi Brandon! We’re so glad to hear our team helped make your experience seamless from start to finish. Thank you for choosing Better and for taking the time to share your feedback!-Jessica at Better
贷款流程
我的申请被接受后，我们每天都会与我联系，让我了解下一步如何保持贷款继续进行。
Better 回复2026-07-28
Hi Sonia! We're so glad to hear you felt supported throughout the loan process. Keeping our customers informed every step of the way is important to us, and it's wonderful to know your team communicated with you consistently to keep your loan moving forward. Thank you for choosing Better, and we appreciate you taking the time to share your experience!-Jessica at Better
整个过程是无缝的并且......
整个过程顺利而愉快。我所承诺的一切都兑现了。强烈推荐。
Better 回复2026-07-28
Hi Holly! Thank you for sharing your experience with us. We're delighted to hear the process was seamless and pleasant, and that we delivered on everything we promised. Providing a smooth, transparent process is what we strive for, and we're grateful you took the time to share your experience. Thank you for choosing Better, and thank you for your recommendation!-Jessica at Better
我有过的最好的 HELOC 体验
快速、高效、超值。他们的在线平台非常棒。有一次我决定去Better，10天内就关门了。回答问题很快，无法形容我对这家公司的印象有多深刻。强烈推荐！！！！
Better 回复2026-07-28
Hi Julie! We're thrilled to hear you had such a smooth and efficient experience. It's wonderful to know our online platform, responsive team, and quick closing helped make the process a great one for you. Thank you for choosing Better and for your recommendation—we truly appreciate your kind words!-Jessica at Better
这个过程简单快捷
该过程简单快捷，在线网站信息丰富，让您在整个过程中随时了解最新情况，如果您有任何问题，他们会快速回答。
Better 回复2026-07-28
Hi Jamie! We're so happy to hear that your experience was easy and fast. It's great to know our online tools kept you informed throughout the process and that our team was quick to answer your questions along the way. Thank you for choosing Better, and we appreciate you taking the time to share your experience!-Jessica at Better
一流的体验
快速、友好、简单！
Better 回复2026-07-22
Hi Dorothy! Thank you for your kind words. We're thrilled to hear your experience was fast, friendly, and easy—that's exactly what we strive for. We appreciate you choosing Better and wish you all the best!-Jessica at Better
我在更好的地方有过一次很棒的经历……
我在更好的抵押贷款方面获得了很好的体验。整个过程简单明了，团队随时可以回答我的问题，并让我了解整个过程的每一步。他们知识渊博，反应敏捷，让通常充满压力的过程变得简单。我强烈向任何寻求无缝住房融资体验的人推荐 Better Mortgage。
Better 回复2026-07-22
Hi Frederick! We're so glad to hear you had a great experience with Better. We're so happy to hear that our team made your home financing journey easy, straightforward, and well-supported from start to finish. We truly appreciate your recommendation and thank you for choosing Better!-Jessica at Better
快速又简单
Better 回复2026-07-22
Hi Tamrat! We're thrilled to hear your mortgage process was fast and easy. Thank you for taking the time to share your experience—we appreciate you choosing Better and wish you all the best!-Jessica at Better
更好的是无缝获得 HELOC 贷款
更好是获得 HELOC 的好方法。 它使用起来很简单，只要你完成任务就相当快。 凯莉和海蒂在整个过程中反应迅速并提供了帮助。 您预计会在大约 3-4 周内收到资金。 网站为您提供任务的方式非常棒，因此整个过程是无缝的，可以更好地提供您需要提供的信息，并接收有关您在此过程中所处位置的反馈。 我于 6 月 24 日第一次给 Better 打电话，并于 7 月 17 日在我的银行账户中存入资金。利率远低于通过 SOFI 的常规贷款。 我对这个流程很满意，如果您正在寻求 HELOC 贷款，我会推荐 Better Mortgage。
Better 回复2026-07-22
Hi Jennifer! Thank you for sharing your experience with us. We're so glad to hear our digital tools and team members, Kylie and Hattie, helped make your HELOC process simple, seamless, and efficient from start to finish. We appreciate your recommendation and thank you for choosing Better!-Jessica at Better