Better

Great communication

Great communication, both direct and digital. Friendly, helpful and knowledgeable loan officers.

I have used better before last year and…

I have used better before last year and communication was great, however something has changed. After recieving an email offering to provide me a homeowner loan at a better rate I filled out the online application and submitted my documentation on 1st July but up to date no response or update to even acknowledge the application. If it was not for the fact i keep recieving automated emails saying we have your loan in principle leading me to their site I would have thought the emails were fraudulent as it never took me a month to hear from them before. Phone line no longer works for number of agents i spoke to before chat function on site does not work and no response to emails so guess il have to take my custom elsewhere. Very dissapointing

The process was long and cumbersome

I would honestly give 0 stars if I…

I would honestly give 0 stars if I could. We had to move our closing 3 times, then were directed to the wrong location for closing. We chose to bundle insurance with them and it's been headache after headache. I don't know if they use AI or their customer service is just this bad-we cannot wait to switch to a new lender and insurance agent.

Justin and Brie were excellent

Justin and Brie were excellent. They did a great job addressing any and all questions we had and did not hesitate to go the extra mile to earn our trust. We consider them to be top notch and they have our highest recommendation.

Better than going to the Bank

From start to finish I had my Mortgage in 16 days and I never stepped foot in a bank, everything was done from my home.

Sales support (Ryan Peace) was great.

Sales support (Ryan Peace) was great. Not happy with the change in loan amount and increased interest rate. Also, the closing was terrible. Notary was late, distributions of funds to pay creditors as part of the transaction were made by check and sent to the borrower to distribute, after at least three requests to have the distributions made directly by Better at closing (preferable by wire). What are to closing fees for, if the borrower has to do extra work to finalize the transaction, there should be limited fees. Not happy with this at all -- very amateur.

Very prompt fast great service

The journey was quite interesting I had…

The journey was quite interesting I had a great experience and very appreciative of the support. I will definitely recommend the service to anyone interested.

Your sales reps and mortgage experts…

Your sales reps and mortgage experts were very knowledgeable

Financial changes as life goals change.

I went into that by raising four children on my own. I didn't want them to miss out on anything, I know that's not financially responsible, but I believe that I did everything I could to make sure that they had a good childhood. But now moving forward as I am now older I need to make sure that I have things paid off so I can enjoy the golden years or in this economy the brass years. I know I was by far not the easiest client that Better had to deal with. And I have some unique issues that was able to get worked out and there were somewhat patient I understand they are on time constraint. But in the end we were able to get everything done and close. I am working towards getting everything consolidated and soon I will be making my first payment. And I will have enough to start getting things fixed and repaired in my home without having to worry about making all the monthly payments. I suggest if you want to get a little bit of normalcy in your life, if you're able to consolidate and have enough equity in your home to do so it would probably be better for you to consolidate all the high interest credit cards. But remember if you do this you need to learn to be financially responsible, it is easy to consolidate it is also easy to end up back in the same situation and still owe on the consolidation. I appreciate Better helping me along this journey. I would definitely use them again but I hope that I do not have to and that I go forward without needing to use any credit cards.

Everyone made it a seamless transaction

loan process

Once my application was accepted, I was communicated with every day to keep my informed about what the next step is to keep the loan moving.

This entire process was seamless and…

This entire process was seamless and pleasant. Everything I was promised was delivered upon. Highly recommend.

Best HELOC Experience I Have Had

Quick, efficient, and great value. Their online platform is amazing. Once I decided to go with Better, closed within 10 days. Quick to answer questions, can’t say how impressed I am with this company. Highly recommend!!!!

the process was easy and fast

the process was easy and fast, and the online site is informational and keeps you updated throughout the whole process and if you have any questions they are fast to answer.

Top notch experience

Fast, friendly, easy!

I had a great experience with Better…

I had a great experience with Better Mortgage. The entire process was easy and straighforward, and the team was always available to answer my questions and kept me informed every step of the way. They were knowledgeable, responsive and made what can often be stressful process feel simple. I highly recommend Better Mortgage to anyone looking for seamless home financing experience.

Fast and easy

Better is a seamlesss what to get a HELOC Loan

Better is a great means to obtain a HELOC. It is simple to use and it is fairly quick as long as you complete your tasks. Kylie and Hattie were responsive and helpful along the process. You can expect to have your funding in about 3-4 weeks. It is great how hte website gives you tasks, so the whole process is seamless in getting Better the info you need to provide and also receiving feedback on where you are in the process. I made the first phonecall to Better on June 24 and had funding in my bank account on July 17. The Interest rates were far lower than they were with a regular loan through SOFI. I am pleased with the process and recommend Better Mortgage if you are seeking a HELOC loan.