Better (better.com) has a 4.4 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 85% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 92% of negative reviews. Last updated 2026-08-10.
Knowledgeable, efficient, professional, responsive all 5 stars. A well oiled machine. Thank you!
Hi! Thank you for your thoughtful feedback. We're delighted to hear our team delivered a knowledgeable, efficient, professional, and responsive experience. Creating a smooth and seamless mortgage process is what we strive for, and we're so glad that came through. Thank you for choosing Better!-Jessica at Better
Great communication and online platform. Easy to use. Prompt follow up all involved. Great turn around on funding.
Hi Robert! It's wonderful to hear your loan process was smooth from start to finish. We're glad you found our online platform easy to use and that our team provided prompt communication every step of the way. It's great to know we could deliver a quick turnaround on your funding. Thank you for choosing Better!-Jessica at Better
Marco Flores and Philip Chan help to get thru this process fast and orderly. Appreciate the help to make our rate expiration date!
Hi Julia! Thank you for recognizing Marco Flores and Philip Chan for their support. We're thrilled to hear they helped make your loan process smooth and efficient. It's great to know they kept everything on track so you could meet your rate lock expiration date. Thank you for choosing Better!-Jessica at Better
They were very understanding and patient as I gathered the paperwork together that they were needing. They were very explanatory of the paperwork that was needed to finish out the loan process.
Hi Barbara! We really appreciate your kind words. We're so happy to hear our team was patient, communicative, and took the time to explain each step of the process. Our goal is to make the mortgage journey as clear and straightforward as possible, and we're glad we could do that for you. Thank you for choosing Better!-Jessica at Better
They communicate well. Some of the information asked for was time consuming to gather but I know was neccessary. Over all a pleasent experience
Hello Steven! Thank you for taking the time to share your experience. We're so glad to hear our team communicated well throughout the process. We know gathering documentation can take time, and we appreciate your patience. Thank you for choosing Better, and we wish you all the best!-Jessica at Better
I came to Better Mortgage through a platform that highly recommended them, and it has been one of the worst financial mistakes I’ve made. This company relies entirely on flashy marketing and automated "convenience," but their actual execution and customer handling are deeply flawed. Dealing with them was a massive headache, and the service did not deliver on what was promised. What makes it worse is that they hide behind partner platforms like Credit Karma to siphon up your personal information and financial data, yet there is zero accountability when things go wrong. When I tried to leave an honest review on the forum where I originally found them to warn other people, I discovered the review features had been completely shut down. They are happy to collect your data to push these loans on you, but they silence any consumer who tries to voice a legitimate, negative experience. Better Mortgage might look good on paper, but if your financial situation requires actual competence, communication, or human oversight, look elsewhere. They are just another corporate data funnel that leaves you completely on your own the second the transaction gets messy. Avoid them and find a traditional, reputable lender who actually answers the phone and treats you like a human being
Hello Mark. Thank you for taking the time to share your experience. We're sorry to hear that your journey with Better Mortgage left you feeling frustrated and disappointed. Providing a transparent, supportive experience for our customers is important to us, and we understand how concerning it can be when expectations are not met. We would appreciate the opportunity to learn more about your experience and review your concerns further. Please reach out to us at [email protected] with additional details so our team can investigate and better understand what happened. Your feedback is valuable, and we take it seriously.-Jessica at Better
Do not apply here. They will charge you a $500.00 fee and call it a "rate lock" and that is not the case. They are charging you $500.00 for a loan process. Then they do not follow up and they have trouble getting appraisals for rural areas. They are rude and dishonest. I am suing to get my $500 back. Also, their rates are higher than most. Stay away from these predators.
Hi Diane. We're sorry to hear about your experience and appreciate you taking the time to share your feedback. We take concerns like yours seriously and would like the opportunity to review what happened. Please contact us at [email protected] so our team can investigate your concerns further and work toward addressing them.-Jessica at Better
The process was seamless and extremely easy...
Hello David. Thank you for your review! We're thrilled to hear the process was seamless and easy from start to finish. Making home financing simple and stress-free is our goal, and we appreciate you choosing Better Mortgage.-Jessica at Better
The process with better was smooth and transparent end to end. The website is intuitive and shows us all the required details and tasks. Officers Robyn and Marco were very easy to reach and were very patient and answered all our questions multiple times.
Hello Arun. Thank you for your thoughtful feedback! We're glad to hear the process was smooth and transparent from start to finish. It's wonderful to know that Robyn and Marco were responsive, patient, and helpful throughout your journey. We appreciate your trust in Better Mortgage and thank you for choosing us.-Jessica at Better
I recently had the pleasure of working with Better Mortgage, and I can’t recommend them enough. Their program is incredibly efficient, user-friendly, and securely protected from start to finish. I needed a co-signer to help access the equity in my home, and Better’s team promptly reviewed the application and seamlessly added the co-signer. The funds allowed me to pay off my auto loan and second mortgage, which has significantly improved my financial situation. With this refinancing, I now have the startup capital needed for Velvet Fuel and can finally move forward with our long-held dreams. The entire process was smooth, transparent, and stress-free. Thank you, Better Mortgage — you truly delivered!
Hello Jess. Thank you for sharing your experience! We're delighted to hear that our team was able to provide a smooth, secure, and user-friendly process while helping you achieve your financial goals. It's especially rewarding to know this refinance has created new opportunities for you and your future plans. We appreciate your trust in Better Mortgage and wish you continued success with Velvet Fuel and all that's ahead.-Jessica at Better
The people were very professional and all the steps but one could be done online and the process was fast
Hello. Thank you for your feedback! We're glad to hear you found the process fast and convenient, with most steps completed online. Providing a streamlined and professional experience is important to us, and we appreciate you choosing Better Mortgage.-Jessica at Better
Easy to work with and quick service .nice people .Robyn boland was great through all process .
Hello Tejinder. Thank you for your heartfelt feedback! We’re honored to have been part of your homeownership journey and are so glad our team could provide the support, knowledge, and reassurance you needed along the way. Your kind words mean a great deal to us, and we’ll be here whenever you need us. Thank you for choosing Better Mortgage!-Jessica at Better
I loved the interactive experience with online assistance and my personal loan assistant
Hello Stephanie. Thank you for your feedback! We're thrilled to hear you enjoyed the interactive online experience and the support from your personal loan assistant. Our goal is to make the mortgage process as seamless and convenient as possible, and we're glad we could deliver that for you. Thank you for choosing Better Mortgage!-Jessica at Better
Everyone was very very helpful knowledgeable and always there when I needed to be assured through the process everything was going to be alright, I will always cherish the relationship if I ever need a helping hand I know where home is. Thank you so much to Everyone at Better !
Hello Tim. Thank you for your heartfelt feedback! We're honored to have earned your trust throughout the process. It's wonderful to hear that our team was able to provide the knowledge, support, and reassurance you needed every step of the way. Your kind words mean so much to us, and we're grateful to have been part of your journey. Thank you for choosing Better Mortgage—we'll be here whenever you need a helping hand.-Jessica at Better
Thank you for great service and professionalism shown to me while applying for home equity line of credit!
Hello Jackie. Thank you for your kind words! We're grateful for the opportunity to assist you with your Home Equity Line of Credit. It's wonderful to hear that you experienced great service and professionalism throughout the process. We appreciate your trust in us and wish you all the best with your financial goals.-Jessica at Better
Justin and Reggie were great throughout the whole process, very communicative and easy to work with. Highly recommend.
Hello John. Thank you for the kind words and recommendation! We're glad Justin and Reggie were able to make the process smooth and keep you informed every step of the way. We appreciate your trust and wish you all the best.-Jessica at Better
Great experience with Better Mortgage. Katrina and Jakar were knowledgeable, thorough, and always responsive throughout the process. They made everything smooth and easy to follow. Highly recommend!
Hello. Thank you for your kind feedback! We're delighted to hear that Katrina and Jakar provided knowledgeable, responsive support and helped make the process smooth and easy to navigate. We appreciate your recommendation and thank you for choosing Better Mortgage.-Jessica at Better
This was a very smooth and FAST process. The tasks along the way are so easy to understand and get completed. I would recommend Better mortgage to anyone looking for an amazing application process and customer communication.
Hello Kenneth. Thank you for your thoughtful review! We’re so glad to hear the process was smooth, fast, and easy to follow. We appreciate your recommendation and are grateful you chose Better Mortgage.-Jessica at Better
The process, though lengthier than expected, we smooth and seamless. Michael Noughton was exceptional!!! He made the process easy and helped troubleshoot multiple issues along the way. Many thanks to him.
Hello Paul. Thank you for your feedback! We're delighted to hear that Michael made the process smooth and seamless despite the unexpected length. We appreciate your patience throughout the journey and are thrilled that Michael was able to help troubleshoot issues and provide exceptional support. We'll be sure to share your kind words with him.-Jessica at Better
Your entire loan team made the whole process easy and definitely not stressful!! I couldn’t believe how easy everyone at Better Mortgage made the process so simple and relaxing. I’ll recommend Better to all my friends.
Hello Steve. Thank you for your wonderful feedback! We're delighted to hear that your loan team made the process easy, stress-free, and enjoyable. Making home financing simple and seamless is our goal, and we're grateful for your recommendation. Thank you for choosing Better!-Jessica at Better
101 reviews matching