Better (better.com) has a 4.4 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 85% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 92% of negative reviews. Last updated 2026-08-10.
Better was absolutely wonderful. Very helpful. Better guided me through everything that needed to be done and completed. Once the closing happen they were quick to disburse the money. Within a week I had my money. I highly recommend Better.
Reply from Better2026-06-08
Hello Sherry. Thank you for your kind words and recommendation! We're thrilled to hear that you had a smooth experience and felt supported throughout the process. Providing clear guidance and timely service is what we strive for, and we're glad we could help you achieve your goals. Thank you for choosing Better!-Jessica at Better
Absolutely useless. Their portal is antique because even though you fill in your required tasks and your portal (that you're looking right at) shows tasks completed, you get calls from them telling you that tasks are not completed. Biggest waste of time. Don't bother with them. I have a feeling they don't even know what they're doing sometimes.
Go to your local bank instead. Although Better Mortgage advertises "lower rates" they were actually trying to charge us more.
Reply from Better2026-06-08
Hello. Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. We take concerns about communication, the loan process, and pricing very seriously, and we'd appreciate the opportunity to learn more about what happened. Please reach out to me directly at [email protected] so I can review your experience further and work to address your concerns.-Jessica at Better
All involved were very helpful and kept us informed throughout the entire process.
Reply from Better2026-06-08
Hello Stacy. Thank you for your thoughtful review! We're so glad to hear our team was helpful and kept you informed throughout the process. We truly appreciate you choosing Better.-Jessica at Better
Application was very easy and quick. Beginning process was easy and staff was very professional and thorough. Staff was helpful and answered all my questions thoroughly right up to closing. Total process was 30 days. I would definitely call Better Mortgage again.
Reply from Better2026-06-03
Hello Margaret. Thank you for sharing your experience! We're delighted to hear that the process was smooth, efficient, and completed in just 30 days. We appreciate your kind words about our team's professionalism, communication, and support throughout your home financing journey. Thank you for choosing Better Mortgage, and we look forward to assisting you again in the future.-Jessica at Better
the people we spoke to were very helpful from the beginning to the end of the process
Reply from Better2026-06-03
Hello Jeffrey. Thank you for your wonderful review! We’re so glad to hear your application and closing process were easy, efficient, and well-supported by our team. We truly appreciate your trust in Better Mortgage and would be happy to work with you again in the future.-Jessica at Better
Fairly easy process with a quick close! Friendly staff.
Reply from Better2026-06-03
Hello Jeffrey. Thank you for your review! We're happy to hear that your mortgage process was straightforward and that we were able to help you achieve a quick closing. We appreciate your kind words about our friendly team and thank you for choosing Better Mortgage.-Jessica at Better
Clear communication, steady progress. Better works to try and figure out how to get to the closing table. Very good and interactive online platform to load documents and clearly see where the loan is in the process
Reply from Better2026-06-03
Hello Justin. Thank you for your thoughtful feedback! We're glad to hear that our team maintained clear communication and kept your loan moving forward every step of the way. It's great to know that our online platform made it easy to upload documents and track your progress throughout the process. We appreciate the opportunity to assist you and wish you all the best in your new home!-Jessica at Better
Hello John. Thank you for your feedback! We're pleased to hear that everything went smoothly throughout each stage of your mortgage journey. We appreciate the opportunity to assist you and are grateful you chose Better Mortgage for your home financing needs.-Jessica at Better
Easy to navigate portal. Agents are very knowledgeable, courteous and easy to deal with.
Reply from Better2026-06-03
Hello Nicol. Thank you for your kind review! We're delighted to hear that you found our portal easy to navigate and that our team provided knowledgeable, courteous service throughout your experience. We appreciate your trust in Better Mortgage and look forward to helping you again in the future.-Jessica at Better
They worked their magic and got us the refi that we needed. Easy to work with and go through the process.
Reply from Better2026-06-03
Hello Daniel. Thank you for sharing your experience! We're thrilled that our team was able to help you secure the refinance you needed and make the process as smooth as possible. We appreciate your kind words and are grateful for the opportunity to assist you with your home financing goals.-Jessica at Better
Justin was really involved in communicate along the way they guide me through the entire process and when there was issues, they helped me to resolve them right away.
Reply from Better2026-06-03
Hello Courtney. Thank you for your wonderful feedback! We're glad to hear that Justin kept you informed throughout the process and provided the guidance and support you needed every step of the way. It's great to know that any issues were addressed promptly and that your experience was a positive one. We appreciate your trust in Better Mortgage!-Jessica at Better
Excellent customer service from everyone during the initial review, application process, appraisal, and loan closing.
It was a smooth transition and being able to have everyone keeping you informed all the way made this process pleasant. Thank you all for going the extra mile.
Reply from Better2026-06-03
Hello Shenetta. Thank you for your thoughtful review! We're delighted to hear that you received excellent customer service throughout every stage of the process, from application to closing. Keeping our customers informed and supported is a top priority, and we're glad that helped make your experience smooth and enjoyable. We truly appreciate your kind words and thank you for recognizing our team's dedication to going the extra mile.-Jessica at Better
These guys are on top of everything. I had the greatest experience and would recommend to anyone
Reply from Better2026-05-26
Hello Aaron. We’re so glad to hear you had such a great experience! Our team works hard to stay on top of every detail, and it means a lot to know you’d recommend Better to others. Thank you for choosing us!-Jessica at Better
I asked a lot of questions and sometimes got confused 😊, but through it all my advisers were very patient, professional and very helpful. They treated me as if my situation was as important to them as it was to me.
Reply from Better2026-05-26
Hello Sandra. We’re so glad to hear your advisors were patient, professional, and helpful throughout the process. Buying or refinancing can come with a lot of questions, and we’re happy the team made you feel supported every step of the way. We truly appreciate your kind words and your trust in Better!-Jessica at Better
My experience was great because I was kept informed each step of the way, and each team member I was in contact with was knowledgeable and the conversation flowed! The process was quick and easy!
Reply from Better2026-05-26
Hello Shaun. We’re thrilled to hear you had a great experience! Keeping our customers informed every step of the way is so important to us, and we’re glad the team’s knowledge and communication made the process feel smooth and easy. Thank you for choosing Better!- Jessica at Better
Communications were quick and the website was easy to navigate. We only had one bit of confusion regarding the location of the closing.
Reply from Better2026-05-26
Hello. We appreciate your positive feedback on our communication and website. We apologize for any confusion regarding the closing location. We will work to improve clarity.-Jessica at Better
J
JONATHAN · 6 reviews · Verified · Experienced 2026-04-29 ·
★★★★★
The experience really was easy from…
The experience really was easy from start to finish. I never was confused about what the next steps were or what to expect. I felt great throughout the whole process. I would highly recommend this to anyone looking to take out a heloc.
Reply from Better2026-05-26
Hello Jonathan. Thank you for sharing your experience! We’re so glad the process felt easy from start to finish and that you always knew what to expect along the way. It means a lot to hear you felt confident throughout the process, and we truly appreciate your recommendation. Thank you for choosing Better for your HELOC needs!-Jessica at Better
The reps were friendly and helpful. I worked with Katrina N and Mark. The app did not always work properly though and the final steps took longer than expected. Their underwriting department was being super picky about wanting to see all of my transactions for all of my accounts just because I paid off my credit cards before closing (even though I told them I would). That part was ridiculous as I had to submit things like 4 or 5 times. Signing had to be pushed back by a few days because of all the back and forth. Katrina was able to successfully argue with them over a few things and she was good at keeping in touch with me which was helpful. Overall a solid experience but there were a few frustrations.
Reply from Better2026-05-26
Hello Samantha. Thank you for your thoughtful feedback. We’re glad to hear Katrina and Mark were friendly, helpful, and communicative throughout the process, and we especially appreciate your recognition of Katrina’s advocacy and support along the way. We also appreciate your honest feedback about the app experience and underwriting process, and we understand how frustrating the repeated document requests and delays must have been. Thank you again for choosing Better and for sharing your experience with us.-Jessica at Better
After my initial inquiry. Got a call from Nick , he asked a few questions & connected me with Anthony who handles California. Anthony gave me all my options and broke down the numbers. Once I decided what was best for me, the HELOC process started. Inga McNair walked me through the Task process up to the Notary & closing process. I was very happy that there were NO SURPRISES!!!!!! Thank you!
Reply from Better2026-05-26
Hello Arturo. Thank you for sharing your experience! We’re glad Nick helped get the process started smoothly and that Anthony took the time to clearly explain your options and numbers. We also appreciate your kind words about Inga and her guidance throughout the HELOC process. Most importantly, we’re thrilled there were no surprises along the way. Thank you again for choosing Better!-Jessica at Better
Great communication, my agent walked me thru the whole process. Easy-peasy.
Reply from Better2026-05-26
Hello Tony. Thank you for your feedback! We’re so glad to hear the communication was great and that your agent guided you through the entire process. We love hearing “easy-peasy” — that’s exactly the experience we aim to provide. Thank you for choosing Better!-Jessica at Better
