Better

Chad and Chris were amazing

Chad and Chris worked with me and it was beyond one of the smoothest processes, especially for something so important! They stayed in touch with me and held my hand the whole way! Thank you!!!!! Jennifer

Perfect experience.

Working with Better Mortgage was an outstanding experience! The entire process was fast, easy, and completely stress-free. Peter and Michael were incredibly helpful from start to finish. They took the time to explain everything clearly, answered all of my questions, and made sure there were no surprises along the way. I applied on a Thursday and closed just one week later, which exceeded all of my expectations. If you’re looking for a smooth, efficient mortgage experience with excellent customer service, I highly recommend Better Mortgage. Thank you, Peter and Michael, for making the process so easy!

I DO NOT RECCOMMEND!

I had a very disappointing experience with Better.com. I was simply shopping for refinance estimates through Credit Karma when I clicked on Better.com's offer to compare rates. Within minutes, I received a call from a representative, Rachael. I was only looking for information, but the conversation became confusing, and before I fully understood what was happening, I was charged a $500 rate lock fee and an application was started. I was also told they would perform only a soft credit check, but a hard inquiry later appeared on my credit report. When I realized what had happened, I immediately asked to cancel the application and requested a refund. Instead of addressing my concerns, I was repeatedly told I had agreed to everything and was pressured to continue the loan process. What has been most frustrating is the lack of customer service. Every attempt to speak with a supervisor resulted in being transferred back to the same representative or being told someone would contact me, but no one ever did. Even after Better.com responded publicly to my review and said they would investigate my complaint, I never received a meaningful follow-up. Based on my experience, I would encourage anyone considering Better.com to carefully review every document, ask questions before authorizing any fees, and make sure you fully understand what you are agreeing to before moving forward. To the reply below: I have already tried emailing that email when you replied to a review I posted on a different site. You guys reply saying you will escalate the ticket and then It never happens. I continue to check back for an update just to be told you are waiting on a supervisor or manager to reply. Its been a month.

The process was quick and easy

The process was quick and easy. Michael helped us stay connected and made sure we were informed.

Michael

Michael, Thomas, and Carissa were great.

Great communication threw whole…

Great communication threw whole process,fast to close.

High pressure sales tactics

Was casually trying to look at my options on my own time via their website. As soon as I entered my phone number, I received a phone call. The loan officer kept trying to push me to complete the application on the phone with him. After about 10 minutes of him pushing and pushing i hung up on the M'r F'r and went to a competitor. Will never consider this company again

I had an excellent experience working…

I had an excellent experience working with my loan coordinator, Michael Krohn, throughout the entire loan process. From start to finish, he was incredibly responsive, professional, and always available to answer my questions. He kept me informed every step of the way, made sure all the paperwork was completed on time, and helped make what could have been a stressful process feel smooth and straightforward. His attention to detail, clear communication, and dedication to providing outstanding customer service truly stood out. I highly recommend him to anyone looking for a knowledgeable, reliable, and responsive loan coordinator. Thank you for making this such a positive experience!

Bad company

Excellent communication, fast and easy

Easy process. Answers to questions were answered right away. Friendly and no pressure to apply right away. Took about 2 full weeks from applying to funding. Another company I checked rates with at the same time has been spamming me endlessly this whole time. Better is much better!

Initially unsure but happy to take the leap!

We were initially apprehensive as we were not familiar with Better.com. But we grew to feel a comfort in the professional and calm manner the team members worked together. There was always a reasonable “method to the madness” and for that we were so impressed. Thank you for being detailed efficient all the way to the end!

With the right people, good things happen.

I have had many folks try to convince me to get a HELOC loan. I'd start the process but never finish it, I have a busy life and it was a major inconvenience to be dropping stuff every two minutes it seemed like to answer questions. The only reason I went through with it this time was because of people who work for you. Reggie Sequeira and George Alberson walked me through the process - from start to finish they answered all my questions grouped their inquiries. And simply put they worked with me. It was easy to follow through when you have such a great team. I wasn't stressed because these two people were on it! I appreciate your company and George and Reggie. Thank you. Judy Zenge

Quick and everyone was great to work…

Quick and everyone was great to work with.

Very simple and easy to follow…

Very simple and easy to follow experience. Great customer service and communication.

The team worked very hard to complete a…

The team worked very hard to comple a complicated loan. I'm divorced & we had to track my ex down & get a quick deed for the property from him. It took a while as he is an over the road truck driver plus he doesn't talk to me. They were very helpful & patient during this whole process.

Your web platform interface is very…

Your web platform interface is very user friendly and your employees are very responsive and on top of their game. Well done closing so fast.

The review

The process was great. Easy to stay on task. Hi

Katrina was excellent to work with

Katrina was excellent to work with. She took the time to answer my questions as well as keeping me informed of what I needed to do to complete the process.

The people that I worked with were…

The people that I worked with were wonderful. They were helpful, well informed and very concerned about how well they were doing to make things go well for me. However I had to use a Power of Attorney from my husband and every conversation I asked if all was well and arranged and that there would be no problems as I was on a very tight schedule. All was well. It came to the closing time and the attorney arrived and the paperwork showed no Power of Attorney so we had to cancel. I was leaving for a foreign country in two days and it was a weekend. They could not get the correct paperwork to me before I left. I made a trip home on a Tuesday to sign on a Wednesday and return to my VERY ill husband on Thursday. I was promised that the money would be in your Bank Account in no more than three days. I was paying for everything for my husband's care in a foreign country in cash and was down to $20 in cash after 7 days and the money was still not there. It finally came in on the 8th day. The people with whom I had been working tried really hard to make it happen the way that it should have but the local Law Office with whom I was working did not have weekend hours and did not seem to know when the money would come through. Except for that it was a good experience. This whole experience took six months because I was out of the country and had some trouble getting the information to the team. They were extremely patient with me and worked very hard for me. We began in early February and the money was in my account on June 25.

I had a great experience with Joseph…

I had a great experience with Joseph and Ryan and Better.com. The process was smooth, easy to understand, and the team was very helpful from start to finish. They made everything feel simple and stress-free, and I really appreciate their professionalism and communication. I would definitely recommend them to anyone looking for a mortgage company.