Better (better.com) has a 4.4 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Money & Insurance and its reputation is good. 85% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 92% of negative reviews. Last updated 2026-08-10.
They were diligent in getting the job done, very efficient and quick process! Thankful for all the help!
Hello Lisa. Thank you for your kind words! We’re glad the process was efficient and moved quickly, and we appreciate the opportunity to help. Thank you again for choosing Better!-Jessica at Better
The process and people I worked with were great. Very responsive and professional. I needed a fairly quick turnaround and they kept things moving. This is the second time I decided to work with Better. There are a lot of options out there - I will likely work with them again.
Hello Kyle.Thank you for choosing Better once again and for taking the time to share your feedback with us. We are pleased to hear that our team was responsive, professional, and able to keep your process on track to meet your timeline. We value your support and look forward to the opportunity to work with you again in the future.-Jessica at Better
We are very grateful for Better.com. The application process went smoothly because the loan associates were efficient, respectful, highly honorable, and determined to help us!!! We recommend Better.com to anyone we know. Thank you for a job well done!
Hello Mary. Thank you very much for your thoughtful feedback. We are truly grateful for the opportunity to support you throughout your home financing journey. It is wonderful to hear that the application process was seamless and that our loan associates demonstrated efficiency, professionalism, and dedication at every stage. Your recommendation is greatly appreciated, and we value the trust you have placed in Better.com. Thank you again for your kind words and for acknowledging the team’s efforts. We are honored to have been part of your experience.- Jessica at Better
Best Experience By Far When I started looking at HELOC options I went to my local branch and was quickly overwhelmed with the process. I decided to try Better since I read all the good reviews and am happy I did. Better needs the exact same information that my other bank did, but the ease of providing information is unbeatable. I was able to apply and provide all required documentation via the same site. The dashboard was very simple to use. One of the top things I liked was that if the underwriters had a question, it would be added as a "task" and this given you an opportunity to provide insight. If I needed help with something, I was quickly able to get someone on the phone. My loan officer was available via phone, text, and email. The ease and customer service was amazing! Thank you Better!
Hello Damaris. Thank you for taking the time to share your experience. We understand that the HELOC process can sometimes feel overwhelming, so we are pleased to hear that Better was able to make things simpler and more convenient for you. It is wonderful to know that you found the dashboard intuitive and that the task-based updates helped keep the process clear and organized. Providing responsive support and facilitating easy communication with our loan team are top priorities for us. Your positive feedback regarding your loan officer and our customer service is greatly appreciated.- Jessica at Better
"I am happy to give Better Homes a 10/10 for our home equity loan process. From the very beginning, the team was incredibly professional. Our first point of contact, Ramy, was exceptional—he provided us with clear options and truly guided us in the right direction. Additionally, the online experience was top-notch; the digital support was responsive and made the entire process feel effortless. Highly recommended!
Hello Kimberly. We are so happy to hear about your excellent home equity loan experience! It is wonderful to know our team and digital support made the process effortless for you. Thank you for your kind words and recommendation!-Jessica at Better
Thomas and the team were exceptional and got us to the finish line on our mortgage fast and on-time! Really appreciate all of their efforts and hard work on our behalf.
Hello James. Thank you very much for your kind words. We are delighted to hear that Thomas and the team delivered an exceptional experience and ensured your mortgage process was completed efficiently and on schedule. Purchasing a home is a significant milestone, and we are truly honored to have supported you throughout this important journey. Your recognition of the team's dedication and hard work is greatly appreciated. We will be sure to share your feedback with Thomas and everyone involved. Thank you once again for choosing Better, and congratulations on your new home.- Jessica at Better
This was the single worst lending experience I have ever had. This company should not be in business; 1) Their communication is great for about 1/week then it goes down hill fast. 2) Their ai system that checks documents in their portal is HIGHLY flawed and had to resubmit documents with the requested info multiple times before it would stop kicking them back to me. 3) After a couple weeks you go from Loan Consultant to a Coordinator and communication drops off a cliff. If I hadn’t forced through every task and followed up almost daily I would have had no chance on closing on time. 4) I had multiple instances of discrepancies on documentation needing to be addressed and either emails blatantly not responded to or followed up 3-4 days later when in the final 10/days of closing. 5) The last and most ridiculous reason to never use them, is they tried to get me to sign documents for a higher amount AFTER CLOSING! You read that right, I was notified by my title company after everything was signed and they had reconciled documents with Better.com that there was a discrepancy for $2k+. I suddenly received a notice in my Better portal there were documents that needed to be signed ASAP but we had already signed our paper work two days early and the seller had already signed his earlier in the day. I checked and the closing costs and subsequent APR were different than the hard copies we already had completed. Hoping for a Lender Cure based on TRID zero-tolerance rules, but what an absolute mess of an experience! AVIOD AT ALL COSTS!!!!
Hello Justin. Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand your frustration, especially during such an important transaction. We take these concerns seriously and would appreciate the opportunity to review this further. Please contact me directly at [email protected] so I can look into the matter in more detail.-Jessica at Better
Initially, the pre-qualification process seened things would go pretty quickly. My whole process took about 30 days, which was a bit longer than I expected. Once switching to the actual underwriting company and assigned a representative for any questions, things went pretty good if not a bit tedious. My representative was Robyn Boyle. She was outstanding, extremely patient, reassuring and diligent with getting me through the process. The tasks asssigned to get needed documents was a bit frustrating at times but everything was explained and the portal used to overview loan progress was great.
Hello Larry. Thank you for taking the time to share your experience with us. We understand that the mortgage process can sometimes be more detailed and time-consuming than anticipated, and we sincerely appreciate your patience throughout each step. We are delighted to hear that Robyn Boyle provided you with exceptional support and guidance. Her patience, reassurance, and diligence are qualities we greatly value, and we will be sure to pass along your kind feedback to her. We are also pleased that our portal helped keep you informed during the process. Congratulations on your new home, and thank you once again for choosing us for your home financing needs.-Jessica at Better
Relatively easy and quick. The team that worked with me for my line of credit were amazing. The only item of concern was a need to pull hard credit twice. When taking the application they only asked for 2 credit bureaus and then later needed 3 for compliance. I would recommend pulling all 3 during the application process. This would have saved an extra inquiry on my credit score ratings.
Hello Marc. Thank you for taking the time to share your experience and feedback. We’re glad to hear the process felt relatively easy and quick, and that the team supporting your line of credit provided amazing service throughout. We also appreciate your thoughtful feedback regarding the credit inquiries. We understand your concern and value insights like yours as we continue working to improve our processes and create the best possible customer experience. Thank you again for choosing Better and for sharing your recommendation.-Jessica at Better
This company is not an honest mortgage lender. They oversell before any details are in and then keep raising the price on you after you have committed the money to the application and appraisal. Once there they raise the lender fees to as high as they think you will pay and wont budge even if the market is better than that. They will also not transfer the apprasial to anyone else, so you are better off going with another company that will.
Hello Joe. Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations and understand your frustrations regarding pricing, fees, and the appraisal process. Transparency and customer trust are extremely important to us, and we appreciate you bringing these concerns to our attention. We would welcome the opportunity to review your experience further and learn more about what occurred. Please feel free to contact us directly at [email protected] so we can look into this in more detail.-Jessica at Better
Better mortgage made the process so easy and always let me know what was going on. Your agency also made sure all my questions were answered. Thank you for a great experience.
Hello J. Thank you for your thoughtful feedback! We’re so pleased to hear that the process felt easy and transparent from start to finish. Keeping our customers informed and ensuring every question is answered are priorities for our team, and we’re glad we could provide a great experience for you. Thank you again for choosing Better.-Jessica at Better
I am self employed which required more work and documents. It was a long process, but my mortgage broker (Robert Lightbourne) was flexible and easy to work with.
Hello Laraine. Thank you for your feedback and for trusting us throughout the process. We understand that self-employed borrowers often have additional documentation requirements, and we appreciate your patience every step of the way. We're glad to hear that Robert Lightbourne was flexible, responsive, and easy to work with during your mortgage journey. Congratulations on your new home, and thank you again for choosing us!- Jessica at Better
Everyone was nice and got it done.
Hello Chirs. We're glad you had a positive experience with our team and their efficient service. Thank you!-Jessica at Better
Worst company ever. Very unresponsive, they do not answer emails or inquiries in a timely manner. They have wasted my time.
Hello. Thank you for taking the time to share your feedback. We understand how frustrating delays in communication can be, especially during an important process like securing a mortgage. Your feedback is valuable, and we take concerns regarding responsiveness and customer service seriously. Please feel free to email me directly at [email protected] so I can personally review your concerns further.-Jessica at Better
Short sweet and simple. Any issue that came up they fixed.
Hello Chirs. We're happy to hear that we resolved any issues that arose. Thank you for your positive feedback; we appreciate it very much.-Jessica at Better
Need to follow up a lot. Double check your contracts every step of the way
Hello. We appreciate your feedback and time. We’re sorry to hear the process required more follow-up than expected, and we understand how important clear, accurate documentation is at every step. Your comments will be shared with our team as we continue working to improve the experience.- Jessica at Better
Avoid Better.com and Loan Officer Lonnie Johnson. We experienced a predatory bait-and-switch right after "locking" our rate, spending hours prepping our home, and paying a $590 appraisal fee. Once Better.com had our money, their underwriters suddenly couldn't do basic math—bizarrely claiming a borrower making $600/month was secretly paying over $4,000/month across two separate mortgages. Instead of escalating this obvious system error to management for a manual override, Lonnie Johnson used this manufactured "problem" to suddenly tack on over $2,000 in discount points just for us to keep our "locked" rate. A rate lock with Better.com means *absolutely nothing* once they collect your appraisal fee. They will trap you, change the terms, and refuse to fix it. Save your money and your sanity—go literally anywhere else.
Hello Brandon. Thank you for taking the time to share your feedback. We sincerely apologize for the challenges you experienced and understand how disappointing this must have been, especially given the time and resources you invested. Please be assured that we take your concerns very seriously and are committed to addressing them as quickly as possible. To help us assist you further, we kindly ask that you email your loan information to [email protected]. This will allow us to thoroughly review your case and provide the support you need.-Jessica at Better
Hello Milton. Thank you for your feedback! We’re happy to hear our team was helpful throughout your experience. We appreciate you taking the time to share your thoughts.-Jesica at Better
The entire team was so great and helpful. They helped me to feel at ease with the whole process. Thank you!
Hello Haily. We truly appreciate you sharing your experience! We’re so glad our team helped make the process feel comfortable and supportive from start to finish. It was our pleasure to assist you.- Jessica at Better
Great communication. Clear on what is needed from you. Would use again.
Hello Cory. Thank you for your kind words! We’re glad to hear the process was clear and communication was helpful throughout your experience. We truly appreciate your trust and look forward to working with you again in the future.- Jessica at Better
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