Better（better.com）在 OK.one 的综合评分为 4.4 分（满分 5 分），基于本站收录的 101 条用户评价，属于金钱与保险分类，口碑良好。85% 的评价为 4 星及以上，11% 为 1 星；商家回复了 92% 的差评。数据最后更新于 2026-08-10。
查德和克里斯与我一起工作，这超出了最顺利的过程之一，尤其是对于如此重要的事情！他们一直与我保持联系，并全程握着我的手！谢谢你！！！！！詹妮弗
Hi Jennifer! We're so happy to hear you had such a smooth experience with Better. It's wonderful to know Chad and Chris kept you informed and supported you every step of the way. Thank you for your kind words and for choosing Better!-Jessica at Better
与 Better Mortgage 合作是一次非凡的经历！整个过程快速、轻松且完全没有压力。彼得和迈克尔从始至终都提供了令人难以置信的帮助。他们花时间清楚地解释了一切，回答了我所有的问题，并确保一路上没有任何意外。 我在周四申请，一周后就关闭了，这超出了我的预期。如果您正在寻找顺畅、高效的抵押贷款体验以及卓越的客户服务，我强烈推荐 Better Mortgage。谢谢彼得和迈克尔，让这个过程变得如此简单！
Hi Renee! We love hearing that your home financing journey was such a great experience. We're thrilled to hear that Peter and Michael made your mortgage process fast, easy, and stress-free while keeping you informed every step of the way. Congratulations on your quick closing, and thank you for choosing Better!-Jessica at Better
我在 Better.com 上的经历非常令人失望。当我点击 Better.com 的报价来比较利率时，我只是通过 Credit Karma 购买再融资估算。几分钟之内，我接到了代表 Rachael 的电话。我只是在寻找信息，但谈话变得令人困惑，在我完全理解发生了什么之前，我被收取了 500 美元的费率锁定费，并开始了申请。 我还被告知他们只会进行软信用检查，但后来我的信用报告上出现了硬查询。当我意识到发生了什么事后，我立即要求取消申请并要求退款。我并没有解决我的担忧，而是一再被告知我已经同意一切，并被迫继续贷款流程。 最令人沮丧的是缺乏客户服务。每次尝试与主管交谈都会导致被转回同一代表或被告知有人会联系我，但没有人这样做。即使 Better.com 公开回应我的评论并表示他们将调查我的投诉，我也从未收到有意义的后续行动。 根据我的经验，我鼓励任何考虑 Better.com 的人仔细审查每一份文件，在授权任何费用之前提出问题，并确保您在继续之前完全理解您同意的内容。 对于下面的回复：当您回复我在其他网站上发布的评论时，我已经尝试通过电子邮件发送该电子邮件。你们回复说您将升级票证，然后它就永远不会发生。我继续查看更新，只是被告知您正在等待主管或经理回复。已经一个月了。
Hi Nicole, we're sorry to hear your experience didn't meet your expectations. We understand your concerns regarding the application process, the rate lock fee, and the communication you received, and we take feedback like yours seriously. We'd appreciate the opportunity to review what happened and follow up with you directly. Please contact us at [email protected] so we can investigate your concerns further. Thank you for taking the time to share your feedback.-Jessica at Better
这个过程快速而简单。迈克尔帮助我们保持联系并确保我们了解情况。
Hi Mike! Thank you for taking the time to share your experience. We're so glad to hear the process was quick and easy, and that Michael kept you informed every step of the way. We'll be sure to share your kind words with him. Thank you for choosing Better!-Jessica at Better
迈克尔、托马斯和卡丽莎都很棒。
Hi Ryan! Thank you for taking the time to share your experience. We're so glad to hear that Michael, Thomas, and Carissa made such a positive impression and provided great support throughout your journey. We'll be sure to share your kind words with them. Thank you for choosing Better!-Jessica at Better
整个过程都进行了良好的沟通，很快就结束了。
Hi Stephen! Thank you for taking the time to share your experience. We're so glad to hear that our team provided great communication throughout the process and helped you close quickly. Congratulations, and thank you for choosing Better!-Jessica at Better
我随意地尝试通过他们的网站在自己的时间查看我的选择。 我刚输入电话号码，就接到了电话。 信贷员一直在电话里催促我完成申请。 在他推来推去大约10分钟后，我挂断了M'r F'r电话，去找了一个竞争对手。 永远不会再考虑这家公司
Hi Daniel. @We're sorry to hear your experience felt overly pushy. Our goal is to provide guidance at your pace, not pressure you into moving forward before you're ready. We appreciate you taking the time to share your feedback, and we'll use it to help improve the experience. If you're open to discussing what happened, please reach out to us at [email protected] at Better
在整个贷款过程中，我与贷款协调员 Michael Krohn 的合作非常愉快。从始至终，他的反应都非常积极、专业，而且总是能回答我的问题。他让我了解整个过程的每一步，确保所有文书工作都按时完成，并帮助我让本来可能充满压力的过程变得顺利和直接。 他对细节的关注、清晰的沟通以及对提供卓越客户服务的奉献精神真正脱颖而出。我强烈推荐他给任何正在寻找知识渊博、可靠且反应灵敏的贷款协调员的人。感谢您让这成为一次如此积极的经历！
Hi Vik! We're so glad to hear you had such a positive experience working with Michael throughout your loan process. We're thrilled that he provided responsive, professional, and thoughtful support every step of the way. We'll be sure to share your kind words with him and the team. Thank you for choosing Better, and congratulations on reaching this exciting milestone!-Jessica at Better
Hi Jason, we're sorry to hear that you had a disappointing experience. We value your feedback and would appreciate the opportunity to learn more about what happened. If you're willing, please contact us at [email protected] so we can review your concerns and work to make things right.-Jessica at Better
过程简单。 问题的答案立即得到了解答。 友好且没有立即申请的压力。 从申请到资助大约花了两周时间。 我同时检查费率的另一家公司一直在无休止地向我发送垃圾邮件。 更好就是更好！
Hi! Thank you for sharing your experience. We're so glad the process was easy, your questions were answered promptly, and you never felt pressured along the way. It's especially great to hear that our approach stood out compared to your other lending experience. Thank you for choosing Better, and we appreciate your recommendation!-Jessica at Better
最初我们很担心，因为我们不熟悉 Better.com。但我们逐渐对团队成员专业而冷静的合作方式感到安慰。总有一种合理的“应对疯狂的方法”，对此我们印象深刻。 感谢您从始至终的详细高效！
Hi Mary! Thank you for sharing your experience. We know choosing a mortgage lender is a big decision, so we're especially glad our team's professionalism, communication, and attention to detail helped earn your trust throughout the process. Thank you for choosing Better, and we wish you all the best in your new home!-Jessica at Better
有很多人试图说服我获得 HELOC 贷款。我会开始这个过程，但永远不会完成它，我的生活很忙碌，每两分钟就丢掉一些东西，似乎回答问题是一个很大的不便。这次我经历这一切的唯一原因是因为为你工作的人。 Reggie Sequeira 和 George Alberson 带领我完成了整个过程——从开始到结束，他们回答了我所有的问题，并将他们的询问分组。 简而言之，他们和我一起工作。当你拥有如此优秀的团队时，跟进很容易。 我没有压力，因为有这两个人在上面！ 我感谢你们的陪伴以及乔治和雷吉。 谢谢。 朱迪·曾格
Hi Judy, thank you for taking the time to share your experience! We're so glad Reggie Sequeira and George Alberson made the process feel manageable by guiding you every step of the way and making it easier to fit into your busy schedule. We'll be sure to share your kind words with them. Thank you again for choosing Better, and we appreciate the opportunity to help with your home equity needs!-Jessica at Better
速度很快，每个人都很棒。
Hi Kimberly! Thank you for taking the time to share your experience. We're so glad to hear the process was quick and that our team was great to work with. We appreciate you choosing Better and wish you all the best!-Jessica at Better
非常简单且易于遵循的体验。 出色的客户服务和沟通。
Hi John! We love hearing that your experience with Better was simple and easy to navigate. We're also glad our team provided the communication and customer service you were looking for throughout the process. Thank you for choosing Better, and we appreciate you taking the time to share your feedback!-Jessica at Better
团队非常努力地完成了一笔复杂的贷款。 我离婚了，我们必须找到我的前任，并从他那里快速获得一份财产契约。 这花了一段时间，因为他是一名公路卡车司机，而且他不和我说话。 他们在整个过程中非常有帮助和耐心。
Hi Kristin! It's wonderful to hear that our team was able to support you throughout your loan journey. We're so glad they were able to help navigate the complexities of your loan with patience and clear guidance. We know situations like these can take extra time and coordination, and we're grateful you trusted Better to help you every step of the way. Thank you for choosing Better!-Jessica at Better
您的网络平台界面非常用户友好，您的员工反应非常灵敏并且处于领先地位。干得好，关闭得这么快。
Hi! Thank you for your kind words. We're so glad to hear that you found our online platform easy to use and that our team was responsive and supportive throughout the process. It's great to know we were able to help you close quickly, and we truly appreciate you choosing Better!-Jessica at Better
过程很棒。轻松专注于任务。你好
Hi Adam! We're thrilled to hear you had such a smooth experience with Better. It's great to know the process was easy to follow and that our tools helped you stay on track from start to finish. We appreciate you choosing Better and wish you all the best!-Jessica at Better
卡特里娜飓风非常适合合作。她花时间回答我的问题，并让我了解完成该过程需要做什么。
Hi Kevin, thank you for taking the time to share your experience! We're so glad to hear that Katrina kept you informed throughout the process and took the time to answer all of your questions. Providing clear communication and guidance every step of the way is what we strive for, and we're grateful you chose Better. Thank you again for your recommendation!-Jessica at Better
和我一起工作的人都很棒。 他们乐于助人，消息灵通，并且非常关心他们如何让我的事情顺利进行。 然而，我必须使用我丈夫的授权书，每次谈话我都会询问是否一切顺利并安排妥当，并且不会有任何问题，因为我的日程非常紧张。 一切都很好。 到了截止时间，律师到达了，文件上没有显示授权书，所以我们不得不取消。两天后我就要出发去外国了，那是一个周末。 在我离开之前，他们无法向我提供正确的文件。 我周二回家，周三签约，周四回到病重的丈夫身边。 我被承诺这笔钱将在三天内存入您的银行帐户。 我用现金支付丈夫在国外的所有护理费用，7天后现金减少到20美元，但钱仍然没有到。 终于在第8天到了。 和我一起工作的人非常努力地想让事情以应有的方式发生，但和我一起工作的当地律师事务所没有周末工作时间，而且似乎不知道钱什么时候能到账。 除此之外，这是一次很好的经历。 整个经历花了六个月的时间，因为我在国外，并且在向团队提供信息时遇到了一些困难。 他们对我非常耐心并且为我工作非常努力。 我们从2月初开始，6月25日钱就到了我的账户。
Hi Kathleen, thank you for taking the time to share such a thoughtful review. We're glad to hear that your loan team was supportive, patient, and committed to helping you throughout the process. At the same time, we're sorry that the issues with your Power of Attorney documentation and the delay in funding added stress during an already difficult time. We appreciate your feedback and will use it to help improve our processes. We wish you and your husband all the best, and if you'd like to discuss your experience further, please reach out to us at [email protected] at Better
我在 Joseph、Ryan 和 Better.com 上获得了很好的体验。整个过程很顺利，很容易理解，团队从开始到结束都非常有帮助。他们让一切都变得简单、无压力，我真的很欣赏他们的专业精神和沟通能力。我肯定会向任何寻找抵押贷款公司的人推荐它们。
Hi! We're so glad to hear you had a great experience with Joseph and Ryan. We're so happy to hear they made your mortgage process smooth, easy to understand, and stress-free from start to finish. Providing clear communication and a seamless experience is what we strive for, and we're grateful you chose Better. Thank you for your recommendation!-Jessica at Better
共 101 条符合条件的评价