Better（better.com）在 OK.one 的综合评分为 4.4 分（满分 5 分），基于本站收录的 101 条用户评价，属于金钱与保险分类，口碑良好。85% 的评价为 4 星及以上，11% 为 1 星；商家回复了 92% 的差评。数据最后更新于 2026-08-10。
他们很勤奋地完成工作，效率很高，速度很快！ 感谢所有的帮助！
Hello Lisa. Thank you for your kind words! We’re glad the process was efficient and moved quickly, and we appreciate the opportunity to help. Thank you again for choosing Better!-Jessica at Better
与我一起工作的过程和人员都很棒。非常敏感和专业。我需要一个相当快的周转，他们让事情继续进行。这是我第二次决定与Better合作。有很多选择 - 我可能会再次与他们合作。
Hello Kyle.Thank you for choosing Better once again and for taking the time to share your feedback with us. We are pleased to hear that our team was responsive, professional, and able to keep your process on track to meet your timeline. We value your support and look forward to the opportunity to work with you again in the future.-Jessica at Better
我们非常感谢 Better.com。申请过程很顺利，因为贷款人员高效、有礼貌、非常值得尊敬，并且决心帮助我们！我们向我们认识的任何人推荐 Better.com。感谢您做得很好！
Hello Mary. Thank you very much for your thoughtful feedback. We are truly grateful for the opportunity to support you throughout your home financing journey. It is wonderful to hear that the application process was seamless and that our loan associates demonstrated efficiency, professionalism, and dedication at every stage. Your recommendation is greatly appreciated, and we value the trust you have placed in Better.com. Thank you again for your kind words and for acknowledging the team’s efforts. We are honored to have been part of your experience.- Jessica at Better
迄今为止最好的体验 当我开始考虑 HELOC 选项时，我去了当地的分支机构，很快就被这个过程淹没了。我决定尝试更好，因为我阅读了所有好评，并且很高兴我这么做了。更好地需要与我的另一家银行完全相同的信息，但提供信息的便捷性是无与伦比的。我能够通过同一网站申请并提供所有必需的文件。仪表板使用起来非常简单。我最喜欢的事情之一是，如果承销商有疑问，它会被添加为“任务”，这让您有机会提供见解。如果我需要帮助，我很快就能找到人打电话。我的信贷员可以通过电话、短信和电子邮件与我联系。轻松和客户服务令人惊叹！谢谢你更好！
Hello Damaris. Thank you for taking the time to share your experience. We understand that the HELOC process can sometimes feel overwhelming, so we are pleased to hear that Better was able to make things simpler and more convenient for you. It is wonderful to know that you found the dashboard intuitive and that the task-based updates helped keep the process clear and organized. Providing responsive support and facilitating easy communication with our loan team are top priorities for us. Your positive feedback regarding your loan officer and our customer service is greatly appreciated.- Jessica at Better
“我很高兴为 Better Homes 的房屋净值贷款流程打 10/10 分。从一开始，该团队就非常专业。我们的第一个联系人 Ramy 非常出色，他为我们提供了明确的选择，并真正引导我们走向正确的方向。此外，在线体验是一流的；数字支持反应灵敏，使整个过程感觉轻松。强烈推荐！
Hello Kimberly. We are so happy to hear about your excellent home equity loan experience! It is wonderful to know our team and digital support made the process effortless for you. Thank you for your kind words and recommendation!-Jessica at Better
托马斯和他的团队非常出色，让我们快速、准时地完成了抵押贷款！非常感谢他们为我们所做的一切努力和辛勤工作。
Hello James. Thank you very much for your kind words. We are delighted to hear that Thomas and the team delivered an exceptional experience and ensured your mortgage process was completed efficiently and on schedule. Purchasing a home is a significant milestone, and we are truly honored to have supported you throughout this important journey. Your recognition of the team's dedication and hard work is greatly appreciated. We will be sure to share your feedback with Thomas and everyone involved. Thank you once again for choosing Better, and congratulations on your new home.- Jessica at Better
这是我经历过的最糟糕的贷款经历。该公司不应营业； 1）他们的沟通在大约每周 1 次的时间内表现良好，然后就迅速走下坡路。 2）他们检查门户中文档的人工智能系统存在严重缺陷，必须多次重新提交包含所请求信息的文档，然后才能停止将它们踢回给我。 3) 几周后，你从贷款顾问变成了协调员，沟通急剧下降。如果我没有强迫完成每一项任务并几乎每天跟进，我就没有机会按时结束。 4) 我多次遇到需要解决的文档差异问题，并且电子邮件公然没有回复，或者在交易结束的最后 10 天后 3-4 天进行跟进。 5）从不使用它们的最后也是最荒谬的原因是，他们试图让我在成交后签署更高金额的文件！您没看错，在所有内容都签署后，我的产权公司通知我，并且他们与 Better.com 核对了文件，发现存在 2000 美元以上的差异。我突然在我的 Better 门户网站上收到一条通知，有一些文件需要尽快签署，但我们已经提前两天签署了我们的文件，而卖方也已经在当天早些时候签署了他的文件。我检查了一下，成交成本和随后的年利率与我们已经完成的硬拷贝不同。希望基于 TRID 零容忍规则的贷方解决方案，但体验绝对是一团糟！不惜一切代价避免！
Hello Justin. Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand your frustration, especially during such an important transaction. We take these concerns seriously and would appreciate the opportunity to review this further. Please contact me directly at [email protected] so I can look into the matter in more detail.-Jessica at Better
最初，资格预审过程看起来进展得很快。我的整个过程花了大约30天，比我预期的要长一些。一旦切换到实际的承保公司并指派一名代表来解决任何问题，事情就会进展顺利，即使不是有点乏味。我的代表是罗宾·博伊尔。她非常出色，非常有耐心，让我放心并且勤奋地帮助我完成整个过程。分配来获取所需文件的任务有时有点令人沮丧，但一切都得到了解释，并且用于概述贷款进度的门户非常棒。
Hello Larry. Thank you for taking the time to share your experience with us. We understand that the mortgage process can sometimes be more detailed and time-consuming than anticipated, and we sincerely appreciate your patience throughout each step. We are delighted to hear that Robyn Boyle provided you with exceptional support and guidance. Her patience, reassurance, and diligence are qualities we greatly value, and we will be sure to pass along your kind feedback to her. We are also pleased that our portal helped keep you informed during the process. Congratulations on your new home, and thank you once again for choosing us for your home financing needs.-Jessica at Better
相对简单快捷。为我的信用额度与我合作的团队非常棒。唯一令人担忧的是需要两次拉动硬信贷。在接受申请时，他们只要求 2 个信用局，后来又需要 3 个信用局来保证合规性。我建议在申请过程中将所有 3 个都撤掉。这样就可以省去对我的信用评分的额外询问。
Hello Marc. Thank you for taking the time to share your experience and feedback. We’re glad to hear the process felt relatively easy and quick, and that the team supporting your line of credit provided amazing service throughout. We also appreciate your thoughtful feedback regarding the credit inquiries. We understand your concern and value insights like yours as we continue working to improve our processes and create the best possible customer experience. Thank you again for choosing Better and for sharing your recommendation.-Jessica at Better
该公司不是诚实的抵押贷款机构。 他们在任何细节出现之前就过度销售，然后在您将钱用于申请和评估后继续向您提高价格。 一旦到达那里，他们就会将贷方费用提高到他们认为您愿意支付的最高水平，并且即使市场比这个好，也不会让步。 他们也不会将评估转让给其他任何人，因此您最好选择另一家愿意这样做的公司。
Hello Joe. Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations and understand your frustrations regarding pricing, fees, and the appraisal process. Transparency and customer trust are extremely important to us, and we appreciate you bringing these concerns to our attention. We would welcome the opportunity to review your experience further and learn more about what occurred. Please feel free to contact us directly at [email protected] so we can look into this in more detail.-Jessica at Better
更好的抵押贷款使整个过程变得如此简单，并且总是让我知道发生了什么。你们的机构还确保我所有的问题都得到解答。感谢您给我们带来了愉快的体验。
Hello J. Thank you for your thoughtful feedback! We’re so pleased to hear that the process felt easy and transparent from start to finish. Keeping our customers informed and ensuring every question is answered are priorities for our team, and we’re glad we could provide a great experience for you. Thank you again for choosing Better.-Jessica at Better
我是个体户，需要更多的工作和文件。这是一个漫长的过程，但我的抵押贷款经纪人（罗伯特·莱特伯恩）非常灵活且易于合作。
Hello Laraine. Thank you for your feedback and for trusting us throughout the process. We understand that self-employed borrowers often have additional documentation requirements, and we appreciate your patience every step of the way. We're glad to hear that Robert Lightbourne was flexible, responsive, and easy to work with during your mortgage journey. Congratulations on your new home, and thank you again for choosing us!- Jessica at Better
每个人都很好并且完成了它。
Hello Chirs. We're glad you had a positive experience with our team and their efficient service. Thank you!-Jessica at Better
有史以来最糟糕的公司。他们反应迟钝，不及时回复电子邮件或询问。他们浪费了我的时间。
Hello. Thank you for taking the time to share your feedback. We understand how frustrating delays in communication can be, especially during an important process like securing a mortgage. Your feedback is valuable, and we take concerns regarding responsiveness and customer service seriously. Please feel free to email me directly at [email protected] so I can personally review your concerns further.-Jessica at Better
简短、甜蜜、简单。出现的任何问题他们都解决了。
Hello Chirs. We're happy to hear that we resolved any issues that arose. Thank you for your positive feedback; we appreciate it very much.-Jessica at Better
需要多多跟进。每一步都仔细检查您的合同
Hello. We appreciate your feedback and time. We’re sorry to hear the process required more follow-up than expected, and we understand how important clear, accurate documentation is at every step. Your comments will be shared with our team as we continue working to improve the experience.- Jessica at Better
避开 Better.com 和贷款官员 Lonnie Johnson。在“锁定”我们的价格、花费数小时准备我们的房子并支付 590 美元的评估费后，我们经历了一次掠夺性的诱饵和转换。 一旦 Better.com 拿到了我们的钱，他们的承销商突然无法进行基本的数学计算——奇怪地声称每月赚取 600 美元的借款人每月秘密支付两笔单独的抵押贷款超过 4,000 美元。 Lonnie Johnson 并没有将这个明显的系统错误上报给管理层进行手动控制，而是利用这个人为制造的“问题”突然增加了超过 2,000 美元的折扣点，只是为了让我们保持“锁定”费率。 一旦 Better.com 收取您的评估费，锁定费率就意味着“绝对没有任何意义”。他们会困住你，改变条款，然后拒绝修复。节省你的钱和你的理智——去任何其他地方吧。
Hello Brandon. Thank you for taking the time to share your feedback. We sincerely apologize for the challenges you experienced and understand how disappointing this must have been, especially given the time and resources you invested. Please be assured that we take your concerns very seriously and are committed to addressing them as quickly as possible. To help us assist you further, we kindly ask that you email your loan information to [email protected]. This will allow us to thoroughly review your case and provide the support you need.-Jessica at Better
Hello Milton. Thank you for your feedback! We’re happy to hear our team was helpful throughout your experience. We appreciate you taking the time to share your thoughts.-Jesica at Better
整个团队都非常出色并且乐于助人。他们帮助我在整个过程中感到轻松。谢谢你！
Hello Haily. We truly appreciate you sharing your experience! We’re so glad our team helped make the process feel comfortable and supportive from start to finish. It was our pleasure to assist you.- Jessica at Better
很好的沟通。明确您需要什么。会再次使用。
Hello Cory. Thank you for your kind words! We’re glad to hear the process was clear and communication was helpful throughout your experience. We truly appreciate your trust and look forward to working with you again in the future.- Jessica at Better
共 101 条符合条件的评价