Hi Mark,
We’re sorry to hear about your experience.
However, we’re unsure if your review was meant for us. This is Betterhomes, a real estate company based in Dubai, UAE.
Could you kindly double check and confirm whether your feedback was intended for Betterhomes UAE? If not, we recommend directing your concerns to the correct company.
Thank you for your understanding.
Best regards,
Betterhomes, UAE
Hi Antonella,
Wow! Thank you for sharing your positive experience with our agent, Samantha! We're thrilled to hear that she was so competent in helping you find the right property.
At Betterhomes, we’re passionate about delivering exceptional customer service, and your kind words truly reinforce our commitment to providing the best possible experience for valued clients like you.
Best Regards,
Your Betterhomes Team
L
Lock · 写过 4 条评价 · 体验于 2025-05-08 ·
★★★★★
BetterHomes,快速计费,快速响应 Trust Pilot |当人们要求按照约定退还钱款时,他们仍然无视
对于那些关注这次对话的人来说。
Better Homes 没有回应我们多次要求按照合同约定退还 13,000 欧元的请求。
在我们的 Trustpilot 审查之后,他们立即做出了回应,这真是令人惊讶。
无论如何,按照他们的要求,我们已立即将所有内容发送到他们在此处回复时提供的电子邮件地址。人们会期望像 Trustpilot 上一样快速做出反应。不幸的是,他们甚至没有发送接收确认来赢得时间来研究投诉。
这是我们的抱怨:
Reservierungskosten 13.000 werden nicht…
想要了解 Reservierungsgebühr 和 BetterHomes zurückerstattet 的情况吗?
Um ein Haus zu reservieren,位于 Gutem Glauben 13.000 überwiesen 和 eine schriftliche Vereinbarung getroffen。 Wenn der Kauf nicht zustande kommt,wird er insidehalb von 21 Tagen zurückerstattet,es ist alles schwarz auf weiß vereinbart。 Trotz vieler Anfragen 的邮件、邮件、电话和应用程序将在您的应用程序中消失,并在您的设备上运行,如果您的设备已损坏,请在您的应用程序中使用。 Von unserem Anwalt wissen wir nun, dass diese Methode sogar verboten ist. Da wir nicht in Deutschland aufgewachsen sind, wussten wir das nicht und waren in gutem Glauben an einen sympathischen Immobilienmakler von Betterhomes.
我们还在等待。
对 Better Homes 一定要非常小心,永远不要预先向他们支付任何费用。这是禁止的!他们在这方面误导了我们,现在我们仍在等待他们退还我们的积蓄。
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添加了对 BetterHomes 反应的回应。
下面的回复纯属无稽之谈。 Betterhomes已收到邮件,我们已多次确认。他们还收到了我们的挂号信。这家公司只是想逃避还款,找借口,让自己看起来无能为力。情况比我们想象的还要糟糕。在德国,他们甚至在没有通过公证的情况下收取预订费用的方式都是被禁止的,令人遗憾的是我们必须如此努力工作才能得到逃避的答案。情况比我们想象的还要糟糕。有些公司会犯错误,这家公司清楚地知道自己在做什么,试图保留不合法的钱。
betterhomes LLC 回复2025-05-12
Dear Lock,
We’ve tried searching for your email, but for some reason, we’re unable to locate it in our inbox.
Could you please confirm the email address you used, or kindly forward the message directly to me at [email protected]?
We're here to assist you with your concern, and we kindly ask if you could forward the email again on the above-mentioned email address. This will help us locate it and work on resolving the issue as quickly as possible.
We understand how important timely communication is, and we’ll make sure to confirm receipt and keep you updated.
Thank you for your patience, and again, we regret any inconvenience this has caused.
Best Regards,
Your Betterhomes Team
V
Vijay Mundhra · 写过 1 条评价 · 体验于 2025-05-07 ·
★★★★★
哈拉·哈桑是五星级特工
我们联系了凯宾斯基大道上更好的房屋出租公寓,Hala Hassan 迅速回复并安排了第二天看房
她非常关注我们的需求。仔细聆听我们所有的需求,并与房东协商一切事宜,无法期待更多
对 Hala 的体验非常满意,并毫不犹豫地推荐她的名字
维杰·蒙德拉
betterhomes LLC 回复2025-05-12
Hi Vijay,
Thank you for your wonderful review and for taking the time to share your feedback. We're thrilled to hear that you had a great experience working with Hala Hassan.
We truly appreciate your kind words and look forward to working with you again in the future.
Best regards,
Your Betterhomes Team
Hi,
Thank you for taking the time to share your experience. We are truly sorry to hear that your expectations were not met and that you felt unsupported during the process. This is not the level of service we aim to provide and we take your concerns seriously.
We understand the frustration around communication and delays. Please know that we are actively reviewing our internal processes to ensure better transparency and responsiveness in the future.
If you're open to it, we would appreciate the opportunity to discuss this matter further and try to make things right. You can leave your contact details directly to us at [email protected].
Regards,
Your Betterhomes Team
Hi Sam,
Thank you for reaching out and bringing this matter to our attention.
We want to sincerely apologize for the experience you had during your recent interaction with our sales agent, Pasquin Makazeh Ngochia. What you described does not align with the standards of professionalism and customer service that we hold ourselves to, and we truly sorry for any frustration or disrespect you felt as a result.
Please rest assured that we are taking your feedback seriously. We are currently reviewing the situation internally and will be addressing this with Pasquin's Manager directly. Our goal is to ensure that all clients are treated with respect, and attentiveness at all times.
Best Regards,
Your Betterhomes Team
Hi Claire,
Thank you so much for your wonderful review! We are thrilled to hear that you are delighted with the support provided by our Property Management team. We are especially pleased to know that Vijaya and Shamsheer's efforts in providing excellent service have made a positive impact on your experience.
Thank you for your kind words and we are here if you need any assistance!
Best Regards,
Betterhomes Team
Hi Godwin,
Wow! Thank you for your amazing review and for sharing your positive experience with us. Your feedback is like fuel for our team, and it truly brightened our day.
At Betterhomes, we are passionate about providing exceptional customer service, and your kind words reinforce our commitment to delivering the best possible experience to our valued customers like you.
Best Regards,
Your Betterhomes Team
Hi Noor,
Thank you for being our valued tenant for the past five years! We appreciate your kind words and we are delighted to hear about your positive experience, especially with Vijaya.
We look forward to continuing to support you and making your experience even better!
Best Regards,
Your Betterhomes Team
S
Suman Chopra · 写过 1 条评价 · 体验于 2024-11-16 ·
★★★★★
非常感谢 Chirine - Betterhomes
我刚来这个国家,对迪拜的房地产不太了解。遇见了来自 Better Homes 的 Chirine,我必须说,她解释国家法律和不同的可用房屋选择的方式,我感到非常幸运能够见到她。她非常热情、热情,通过了解我的要求并提供了所有帮助,为我提供了非常个性化的服务。谢谢 Chirine,也谢谢 Betterhomes。请继续提供优质服务。祝您和您的公司更上一层楼。干杯
betterhomes LLC 回复2025-03-14
Hi Suman,
Thank you for your heartfelt review! We are delighted to hear that Chirine made your transition to Dubai smooth and welcoming. Her knowledge, personalized approach and dedication to providing exceptional service truly make her an asset to our team.
We appreciate your kind words and well wishes! We look forward to continuing to assist you in the future!
Best regards,
Your Betterhomes Team
Hi Jaspreet,
Thank you for taking the time to share your positive experience with Chirine! We are happy to hear that Chirine provided you with professional and committed service while selling your villa.
We strive to ensure all our clients have a smooth and successful real estate journey and your feedback confirms we are on the right track.
We appreciate your kind words and are committed to continuing to provide you with excellent service.
Best regards,
Your Betterhomes Team
Hi Amr,
Your positive feedback is a great encouragement to our team, and it reinforces our commitment to providing the best possible experience.
Please feel free to call us in case you need any help, we are always here to help.
Thank you again for your kind words, and we look forward to working with you again.
Best regards,
Your Betterhomes Team
Hi Ahmed,
We sincerely apologize for the inconvenience you’ve faced while vacating the property you recently rented.
Your feedback is important to us, and we appreciate your patience as we work on resolving the situation.
In the meantime, could you please share the following details? Your mobile number, property name, unit number and your point of contact at Betterhomes. Please send these information to [email protected]
We’ll make sure your concern is addressed accordingly.
Best Regards,
Your Betterhomes Team
M
Mujahid Javed · 写过 1 条评价 · 体验于 2025-03-05 ·
★★★★★
乔伊小姐
Joy 小姐 - (Clarity Documents Clearing Services L.L.C)的过户服务总监非常乐于助人,乐于助人,对客户的需求有深入的了解和了解。为我们提供的服务水平超出了我们的预期。在她的支持下,这次交易非常顺利。再次感谢乔伊小姐和萨尔曼先生。
betterhomes LLC 回复2025-03-06
Hi Mujahid,
Thank you for your wonderful review and for taking the time to share your feedback. We are thrilled that you had a fantastic experience dealing with Joy Kirby and Mr. Salman.
Customer service is our top priority, and we strive to deliver exceptional service to all our clients.
Thank you again for your kind words, and we look forward to working with you again.
Best regards,
Your Betterhomes Team
Hi Marwan,
Your positive feedback is a great encouragement to our team, and it reinforces our commitment to providing the best possible experience.
Please feel free to call us in case you need any help, we are always here to help.
Thank you again for your kind words, and we look forward to working with you again.
Best regards,
Your Betterhomes Team
M
Mrs Ghulam Ali · 写过 3 条评价 · 体验于 2025-02-26 ·
★★★★★
Divya 在更新部门工作
Divya 在更新部门工作。两年来她一直很好地处理我的财产更新。她非常乐于助人且合作。
betterhomes LLC 回复2025-02-27
Hi Mrs Ali,
Thank you for your wonderful review and for taking the time to share your feedback. We are thrilled that you had a fantastic experience dealing with Divya Menezes.
Customer service is our top priority, and we strive to deliver exceptional service to all our clients.
Thank you again for your kind words, and we look forward to working with you again.
Best regards,
Your Betterhomes Team
I
Igor · 写过 2 条评价 · 体验于 2025-02-21 ·
★★★★★
感谢 Siyazini 的非常...
感谢 Siyazini 非常积极主动的服务。我们知道您竭尽全力为我们争取最好的交易。
betterhomes LLC 回复2025-02-26
Hi Igor,
Wow! Thank you for your amazing review and for sharing your positive experience with us. Your feedback is like fuel for our team, and it truly brightened our day.
At Betterhomes, we are passionate about providing exceptional customer service, and your kind words reinforce our commitment to delivering the best possible experience to our valued customers like you.
Best Regards,
Your Betterhomes Team
Hi Robbie,
Wow! Thank you for your amazing review and for sharing your positive experience with us. Your feedback is like fuel for our team, and it truly brightened our day.
At Betterhomes, we are passionate about providing exceptional customer service, and your kind words reinforce our commitment to delivering the best possible experience to our valued customers like you.
Best Regards,
Your Betterhomes Team
s
salome chkhaidze · 写过 1 条评价 · 体验于 2025-02-21 ·
★★★★★
最好的代理商
经纪人 Arthur 和 Inam 是我在迪拜经历过的最好的经纪人。不遗余力地为我找到出租别墅
betterhomes LLC 回复2025-02-24
Hi Salome,
Your positive feedback is a great encouragement to our team, and it reinforces our commitment to providing the best possible experience.
Please feel free to call us in case you need any help, we are always here to help.
Thank you again for your kind words, and we look forward to working with you again.
Best regards,
Your Betterhomes Team
A
Ammar · 写过 2 条评价 · 体验于 2025-02-12 ·
★★★★★
我们刚刚完成了出售……
我们刚刚在 Better Home 的 Karolina 的帮助下完成了一套公寓的出售。卡罗琳娜 (Karolina) 是您可以合作的最佳房地产经纪人。她知识渊博、诚实且超级专业。我强烈推荐她,如果没有她在我身边,我绝不会考虑在这个领域进行任何交易。
betterhomes LLC 回复2025-02-13
Hi Ammar,
Thank you for your wonderful review and for taking the time to share your feedback. We are thrilled that you had a fantastic experience dealing with Karalina Charnashei.
Customer service is our top priority, and we strive to deliver exceptional service to all our clients.
Thank you again for your kind words, and we look forward to working with you again.
Best regards,
Your Betterhomes Team